At a Glance
- Tasks: Manage customer orders and enhance their experience from enquiry to delivery.
- Company: Join a growing UK wellness company focused on outdoor saunas and hot tubs.
- Benefits: Competitive salary, performance bonus, and long-term career opportunities.
- Other info: Dynamic role with opportunities for personal and professional growth.
- Why this job: Be part of a friendly team and make a real impact in customer satisfaction.
- Qualifications: Strong communication skills and a knack for problem-solving are essential.
The predicted salary is between 32000 - 35000 £ per year.
EdenHut is a growing UK outdoor sauna and wellness company specialising in outdoor saunas, wood-fired hot tubs and cold plunge tubs. We are looking for an organised and proactive Operations Manager to help manage customer orders from enquiry through to delivery and after-sales support.
Responsibilities
- Respond to customer enquiries by phone, email and WhatsApp
- Follow up leads and assist with sales
- Manage customer orders and schedules
- Coordinate deliveries and installations
- Work with suppliers and transport partners
- Handle customer service and warranty enquiries
- Keep CRM records updated
- Help improve customer experience and internal processes
Requirements
- Strong communication and organisational skills
- Excellent customer service skills
- Ability to manage multiple tasks and priorities
- Problem-solving mindset
- Experience in operations, customer service, sales support or project coordination preferred
What We Offer
- £32,000–£35,000 salary
- Performance bonus
- Long-term career opportunity
- Friendly team environment
- Opportunity to grow with the business
Location: Peterborough
Please send your CV together with a short introduction about yourself.
Sales Operations Manager in Peterborough employer: Eden Hut ltd
EdenHut is an exceptional employer, offering a vibrant and supportive work culture in Peterborough, where you can thrive as a Sales Operations Manager. With competitive salaries, performance bonuses, and a strong focus on employee growth, we provide a unique opportunity to develop your career in the outdoor wellness industry while being part of a friendly and dynamic team dedicated to enhancing customer experiences.
StudySmarter Expert Advice🤫
We think this is how you could land Sales Operations Manager in Peterborough
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend local events, or join online groups. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its products. Show genuine interest in their outdoor saunas and wellness offerings. We want to see your passion for what we do!
✨Tip Number 3
Practice your communication skills! Since the role involves responding to customer enquiries, being articulate and confident in your responses will set you apart. Role-play with a friend or record yourself to improve.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows us you’re genuinely interested in joining our friendly team at EdenHut.
We think you need these skills to ace Sales Operations Manager in Peterborough
Some tips for your application 🫡
Craft a Catchy CV:Make sure your CV stands out! Highlight your relevant experience in operations and customer service, and don’t forget to showcase those strong communication skills we’re after.
Personalise Your Introduction:When you write your introduction, let your personality shine through. Share a bit about why you’re excited about the role and how your background makes you a great fit for our team.
Show Off Your Problem-Solving Skills:In your application, give examples of how you've tackled challenges in previous roles. We love a proactive mindset, so don’t hold back on sharing your success stories!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to see your application and get to know you better. Plus, it shows you’re keen on joining our friendly team!
How to prepare for a job interview at Eden Hut ltd
✨Know the Company Inside Out
Before your interview, take some time to research EdenHut. Understand their products, values, and what sets them apart in the outdoor wellness market. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Organisational Skills
As an Operations Manager, you'll need to juggle multiple tasks. Prepare examples from your past experiences where you've successfully managed customer orders or coordinated deliveries. Highlight how your organisational skills led to improved efficiency or customer satisfaction.
✨Demonstrate Your Customer Service Expertise
EdenHut values excellent customer service. Be ready to discuss specific situations where you've gone above and beyond for a customer. Use the STAR method (Situation, Task, Action, Result) to structure your answers and make them impactful.
✨Prepare Questions to Ask
Interviews are a two-way street! Prepare thoughtful questions about the company culture, team dynamics, and growth opportunities. This shows that you're not just interested in the job, but also in how you can contribute to and grow with the company.
