At a Glance
- Tasks: Manage customer orders and enhance their experience from enquiry to delivery.
- Company: EdenHut, a vibrant UK wellness company focused on outdoor saunas and hot tubs.
- Benefits: Competitive salary, performance bonus, and a friendly team environment.
- Other info: Long-term career opportunities with room for personal growth.
- Why this job: Join a growing company and make a real difference in customer satisfaction.
- Qualifications: Strong communication skills and a knack for problem-solving.
The predicted salary is between 32000 - 35000 £ per year.
EdenHut is a growing UK outdoor sauna and wellness company specialising in outdoor saunas, wood-fired hot tubs and cold plunge tubs.
We are looking for an organised and proactive Operations Manager to help manage customer orders from enquiry through to delivery and after-sales support.
Responsibilities
- Respond to customer enquiries by phone, email and WhatsApp
- Follow up leads and assist with sales
- Manage customer orders and schedules
- Coordinate deliveries and installations
- Work with suppliers and transport partners
- Handle customer service and warranty enquiries
- Keep CRM records updated
- Help improve customer experience and internal processes
Requirements
- Strong communication and organisational skills
- Excellent customer service skills
- Ability to manage multiple tasks and priorities
- Problem-solving mindset
- Experience in operations, customer service, sales support or project coordination preferred
What We Offer
- £32,000–£35,000 salary
- Performance bonus
- Long-term career opportunity
- Friendly team environment
- Opportunity to grow with the business
Location: Peterborough
Please send your CV together with a short introduction about yourself.
Sales Analysis Operational Manager in Peterborough employer: Eden Hut ltd
EdenHut is an exceptional employer, offering a vibrant and supportive work culture in Peterborough, where employees can thrive in a friendly team environment. With competitive salaries, performance bonuses, and ample opportunities for career growth, we are dedicated to fostering talent and enhancing the employee experience as we expand our innovative outdoor wellness offerings.
StudySmarter Expert Advice🤫
We think this is how you could land Sales Analysis Operational Manager in Peterborough
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Eden Hut ltd. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Eden Hut ltd before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Sales Analysis Operational Manager in Peterborough
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Eden Hut ltd:Your cover letter is your chance to shine! Tell us why you want to work at Eden Hut ltd specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Eden Hut ltd!
How to prepare for a job interview at Eden Hut ltd
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
