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- Tasks: Manage daily hotel operations and inspire a team to deliver exceptional guest service.
- Company: Award-winning hotel group recognised for employee wellbeing and engagement.
- Benefits: Generous leave, monthly tips, exclusive discounts, and health plans.
- Why this job: Join a values-led team and make a real impact in hospitality.
- Qualifications: Experience in luxury hotels with strong leadership and people skills.
- Other info: Inclusive culture focused on collaboration and personal growth.
The predicted salary is between 35000 - 45000 ÂŁ per year.
As Operations Manager, you will be responsible for managing the smooth flow of all day-to-day operations within the hotel, allowing the General Manager time to concentrate on strategic development. You will be responsible for maintaining standards and inspiring and motivating the team to deliver bespoke guest service in accordance with our ethos and policies. You will ensure a smooth 4 red star guest journey from arrival to departure by exceeding guest expectations, whilst identifying and maximising all sales opportunities and ensuring your team are developed to do the same.
What youâll need?
- Ideally from a 4+ red star Hotel background with an exposure or experience in a coveted rosette environment.
- Excellent people skills, enjoy being âhands onâ and have the ability to deal with the fast pace of a volume led luxury resort.
- Experience at HOD level with a similar quality environment.
- Highly personable with proven leadership skills and financial acumen.
- Passion for hospitality service and a drive not only to succeed, but to surpass expectations.
- Highly organised, with the ability to manage both the âhands onâ elements of a busy operation, whilst leading the management team and looking ahead to plan for future business and events.
We are recognised as Relais & Chateaux property and candidates from similar quality hotels/Small Luxury Hotels of the World/Pride of Britain consortiaâs are welcomed.
Whatâs in it for you?
- Generous Time Off: 31 days of leave, increasing to 33 with service.
- Monthly Tips: Fairly shared service charge/gratuities, all paid on second pay date in the month.
- Discounts & Perks: Exclusive savings at 800+ retailers, gyms, restaurants, days out, and utilities.
- Wellbeing Center: Access to Hello Fresh recipes, fitness videos, and financial planning tools.
- Health & Wellness Plans: Dental, vision, alternative care, and 24/7 GP access.
- Sustainable Commuting: Cycle-to-Work and Electric Vehicle Leasing options.
- Exclusive EHC Perks: Discounted stays, spa treatments, golf, and leisure at our properties.
- The Happy Hub: Our reward and recognition platform where you can send peer-to-peer cards, earn monetary rewards, be celebrated as Employee of the Month, and receive long-service vouchers.
- Genuine Wellbeing Support: Weâre here to support your financial, mental, and physical wellbeing both via our supportive teams and Hospitality Action.
- Employee Commâs: Stay connected through Eden Engage for all the latest team news.
- Grow with Eden: Develop with us through apprenticeships and leadership programs like RISE & THRIVE.
- Family-Friendly Policies: Enhanced leave and return-to-work financial support for lifeâs key moments.
- Everyday Essentials: Free parking, meals on duty, uniform provided and a footwear allowance.
A Culture of Collaboration and Care
We work together to create a truly inclusive workplace, where your voice matters, and real change happens:
- Your Voice Matters: Regular surveys that value your input.
- Real Action: âYou said, we didââbecause we listen and respond.
- Sustainability Focus: Employee champions at every hotel and HQ.
Weâre proud members of the Hoteliersâ Charter, and our team is always at the heart of what we do, guided by our values of Heart, Honesty, Spirit, and Team. Our commitment to equity means we welcome talent from all backgrounds, perspectives, and experiences, and we encourage applications from all communities, including underrepresented groups, parents, people living with disabilities, and those bringing diverse perspectives. Join us to experience what it means to work for a values-led, award-winning employer.
Operations Manager - Admin in Stratford-upon-Avon employer: Eden Hotel Collection
Contact Detail:
Eden Hotel Collection Recruiting Team
StudySmarter Expert Advice đ¤Ť
We think this is how you could land Operations Manager - Admin in Stratford-upon-Avon
â¨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality industry and let them know you're on the lookout for an Operations Manager role. You never know who might have the inside scoop on openings or can put in a good word for you.
â¨Tip Number 2
Prepare for interviews by researching the company culture and values. Since Eden Hotel Collection prides itself on employee wellbeing and collaboration, think about how your experience aligns with their ethos and be ready to share examples that showcase your leadership skills.
â¨Tip Number 3
Practice your pitch! When you get the chance to meet someone from the hotel or attend an event, have a quick introduction ready that highlights your experience in luxury hospitality and your passion for delivering exceptional guest service.
â¨Tip Number 4
Donât forget to apply through our website! Itâs the best way to ensure your application gets noticed. Plus, it shows youâre genuinely interested in being part of the Eden Hotel Collection family.
We think you need these skills to ace Operations Manager - Admin in Stratford-upon-Avon
Some tips for your application đŤĄ
Show Your Passion for Hospitality: When writing your application, let your love for the hospitality industry shine through. We want to see how your experiences align with our ethos and how you can contribute to our award-winning team.
Tailor Your CV and Cover Letter: Make sure to customise your CV and cover letter for the Operations Manager role. Highlight relevant experiences from your background in 4+ red star hotels and showcase your leadership skills that match what weâre looking for.
Be Specific About Your Achievements: Use concrete examples to demonstrate your successes in previous roles. Whether itâs improving guest satisfaction scores or leading a successful team project, we want to know how youâve made an impact in your past positions.
Apply Through Our Website: We encourage you to apply directly through our website. Itâs the best way for us to receive your application and ensures youâre considered for this exciting opportunity at Eden Hotel Collection!
How to prepare for a job interview at Eden Hotel Collection
â¨Know Your Stuff
Before the interview, dive deep into the hotelâs ethos and values. Familiarise yourself with their awards and what makes them stand out in the hospitality industry. This will not only show your genuine interest but also help you align your answers with their expectations.
â¨Showcase Your Leadership Skills
As an Operations Manager, you'll need to inspire and motivate your team. Prepare examples of how you've successfully led teams in the past, especially in high-pressure environments. Highlight your ability to maintain standards while being hands-on.
â¨Demonstrate Financial Acumen
Be ready to discuss your experience with managing budgets and maximising sales opportunities. Bring specific examples of how you've improved financial performance in previous roles, as this is crucial for the position.
â¨Ask Thoughtful Questions
Prepare insightful questions that reflect your understanding of the role and the company. Inquire about their approach to employee wellbeing or how they maintain their high service standards. This shows you're not just interested in the job, but also in contributing to their culture.