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- Tasks: Manage daily hotel operations and inspire a team to deliver exceptional guest service.
- Company: Award-winning hotel group recognised for employee wellbeing and engagement.
- Benefits: Generous leave, monthly tips, exclusive discounts, and health plans.
- Why this job: Join a values-led team and make a real impact in hospitality.
- Qualifications: Experience in luxury hotels with strong leadership and people skills.
- Other info: Inclusive culture that values your voice and supports your growth.
The predicted salary is between 36000 - 60000 £ per year.
We are proud winners of the AA Small Hotel Group of the Year, rated as a Top 30 Best Place to Work in Hospitality 2024 by The Caterer, and recently crowned Best Employer at the 2025 Springboard Awards for Excellence.
As Operations Manager, you will be responsible for managing the smooth flow of all day-to-day operations within the hotel, allowing the General Manager time to concentrate on strategic development. You will be responsible for maintaining standards and inspiring and motivating the team to deliver bespoke guest service in accordance with our ethos and policies. You will ensure a smooth 4 red star guest journey from arrival to departure by exceeding guest expectations, whilst identifying and maximising all sales opportunities and ensuring your team are developed to do the same.
What you’ll need:
- Ideally from a 4+ red star Hotel background with exposure or experience in a coveted rosette environment.
- Excellent people skills, enjoy being 'hands on' and have the ability to deal with the fast pace of a volume led luxury resort.
- Experience at HOD level with a similar quality environment.
- Highly personable with proven leadership skills and financial acumen.
- Passion for hospitality service and a drive not only to succeed but to surpass expectations.
- Highly organised, with the ability to manage both the 'hands on' elements of a busy operation, whilst leading the management team and planning for future business and events.
We are recognised as a Relais & Chateaux property and welcome candidates from similar quality hotels/Small Luxury Hotels of the World/Pride of Britain consortia.
What’s in it for you:
- Generous Time Off: 31 days of leave, increasing to 33 with service.
- Monthly Tips: Fairly shared service charge/gratuities, all paid on second pay date in the month.
- Discounts & Perks: Exclusive savings at 800+ retailers, gyms, restaurants, days out, and utilities.
- Wellbeing Center: Access to Hello Fresh recipes, fitness videos, and financial planning tools.
- Health & Wellness Plans: Dental, vision, alternative care, and 24/7 GP access.
- Sustainable Commuting: Cycle-to-Work and Electric Vehicle Leasing options.
- Exclusive EHC Perks: Discounted stays, spa treatments, golf, and leisure at our properties.
- The Happy Hub: Our reward and recognition platform where you can send peer-to-peer cards, earn monetary rewards, be celebrated as Employee of the Month, and receive long-service vouchers.
- Genuine Wellbeing Support: We’re here to support your financial, mental, and physical wellbeing.
- Employee Comm’s: Stay connected through Eden Engage for all the latest team news.
- Grow with Eden: Develop with us through apprenticeships and leadership programs like RISE & THRIVE.
- Family-Friendly Policies: Enhanced leave and return-to-work financial support for life’s key moments.
- Everyday Essentials: Free parking, meals on duty, uniform provided and a footwear allowance.
A Culture of Collaboration and Care:
We work together to create a truly inclusive workplace, where your voice matters, and real change happens:
- Your Voice Matters: Regular surveys that value your input.
- Real Action: "You said, we did"—because we listen and respond.
- Sustainability Focus: Employee champions at every hotel and HQ.
We’re proud members of the Hoteliers’ Charter, and our team is always at the heart of what we do, guided by our values of Heart, Honesty, Spirit, and Team. Our commitment to equity means we welcome talent from all backgrounds, perspectives, and experiences, and we encourage applications from all communities, including underrepresented groups, parents, people living with disabilities, and those bringing diverse perspectives. Join us to experience what it means to work for a values-led, award-winning employer.
Want to get a flavour for Eden Hotel Collection? Give us a follow on LinkedIn.
Operations Manager in Stratford-upon-Avon employer: Eden Hotel Collection
Contact Detail:
Eden Hotel Collection Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations Manager in Stratford-upon-Avon
✨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality industry and let them know you're on the lookout for an Operations Manager role. You never know who might have the inside scoop on openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company culture and values. Since Eden Hotel Collection prides itself on employee wellbeing and collaboration, think about how your experience aligns with their ethos and be ready to share examples that showcase your leadership skills.
✨Tip Number 3
Practice your pitch! When you get the chance to meet someone from the hotel or at a networking event, have a quick summary of your experience and what you can bring to the table as an Operations Manager. Keep it engaging and tailored to the luxury hospitality vibe.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in being part of the Eden Hotel Collection family. Let's make it happen!
We think you need these skills to ace Operations Manager in Stratford-upon-Avon
Some tips for your application 🫡
Show Your Passion for Hospitality: When writing your application, let your love for the hospitality industry shine through. We want to see how your experiences align with our ethos and how you can inspire others to deliver exceptional guest service.
Tailor Your CV and Cover Letter: Make sure to customise your CV and cover letter for the Operations Manager role. Highlight relevant experiences from your background in 4+ red star hotels and showcase your leadership skills that match what we’re looking for.
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure your key achievements and skills are easy to spot. This helps us quickly see why you’d be a great fit for our team!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us without any hiccups. Plus, it shows you’re keen on joining our award-winning team!
How to prepare for a job interview at Eden Hotel Collection
✨Know the Company Inside Out
Before your interview, take some time to research Eden Hotel Collection. Familiarise yourself with their awards, values, and what makes them stand out in the hospitality industry. This will not only show your genuine interest but also help you align your answers with their ethos.
✨Showcase Your Leadership Skills
As an Operations Manager, you'll need to inspire and motivate your team. Prepare examples from your past experiences where you've successfully led a team, handled challenges, or improved guest satisfaction. Be ready to discuss how you can bring that same energy to Eden.
✨Demonstrate Financial Acumen
Since the role requires financial management, brush up on your knowledge of budgeting and revenue management. Be prepared to discuss how you've maximised sales opportunities in previous roles and how you plan to do the same at Eden.
✨Prepare Questions That Matter
Interviews are a two-way street. Prepare thoughtful questions about the company culture, team dynamics, and future growth opportunities. This shows you're not just interested in the job, but also in how you can contribute to and grow with the company.