Spa Therapist

Spa Therapist

Cheltenham Full-Time 24000 - 36000 ÂŁ / year (est.) No home office possible
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At a Glance

  • Tasks: Deliver exceptional spa treatments and personalised care to clients while managing bookings.
  • Company: Join an award-winning hotel group recognised for its commitment to employee wellbeing and hospitality excellence.
  • Benefits: Enjoy 31 days of leave, monthly tips, exclusive discounts, and comprehensive health plans.
  • Why this job: Be part of a supportive team that values your growth and offers a fulfilling career in wellness.
  • Qualifications: Must have NVQ Level 3 beauty qualification and previous experience in a spa environment.
  • Other info: Flexible hours available; roles can be full or part-time.

The predicted salary is between 24000 - 36000 ÂŁ per year.

** We’re proud winners of the AA Small Hotel Group of theyear , rated as a Top 30 Best Place to Work in Hospitality 2024 by The Caterer, and recently crowned Best Employer at the Springboard Awards for Excellence**

What you’ll be doing?

As Spa Therapist, you will know and understand what it means to deliver amazing hospitality and will thrive on the challenge of always exceeding guest’s expectations. You will provide treatments and a level of personal care and attention to clients which meets, at all times, the established benchmark of excellence.

You\’ll consult with each client to fully understand their personal needs and be committed to delivering high quality, exceptional treatments. As a Spa Therapist you’ll also be supporting your manager to maximise revenue through careful diary management and pro active selling of high-quality spa retail products such as TEMPLE SPA and JESSICA.

We understand that repetitive strain is a major cause of therapists having to give up their practice. All of our therapists are trained in Hands Free Massage, with the aim to expand their repertoire whilst freshening up their approach. We believe this to be an effective technique, which saves pressure on the hands/wrists, thereby helping our therapists to maintain a long and fulfilling career in the industry.

Please note: this role is 32 hours per week, worked over 4 days.

What you’ll need to be a Spa Therapist?

  • Previous experience working as a Beauty Therapist, ideally within a spa environment;
  • A passion to provide holistic and beauty therapies according to a five star spa service standard;
  • Exceptional grooming standards;
  • To have a beauty qualification at NVQ Level 3, or equivalent is essential;
  • Availability to work weekends/bank holidays
  • Spa Therapist roles are available as Full or Part Time.

    What’s in it for you?

    At Eden Hotel Collection, we’re proud of our award-winning approach to employee wellbeing, engagement, and recognition (with industry award wins in both 2023 and 2024!)—which means you’re joining a team that values your happiness, growth, and success every step of the way.

  • Generous Time Off : 31 days of leave, increasing to 33 with service.
  • Monthly Tips : Fairly shared service charge/gratuities, all paid on second paydate in the month.
  • Discounts & Perks : Exclusive savings at 800+ retailers, gyms, restaurants, days out, and utilities.
  • Wellbeing Center : Access to Hello Fresh recipes, fitness videos, and financial planning tools.
  • Health & Wellness Plans : Dental, vision, alternative care, and 24/7 GP access.
  • Sustainable Commuting : Cycle-to-Work and Electric Vehicle Leasing options.
  • Exclusive EHC Perks : Discounted stays, spa treatments, golf, and leisure at our properties.
  • The Happy Hub : Our reward and recognition platform where you can send peer-to-peer cards, earn monetary rewards, be celebrated as Employee of the Month, and receive long-service vouchers.
  • Genuine Wellbeing Support : We’re here to support your financial, mental, and physical wellbeing both via our supportive teams and Hospitality Action.
  • Employee Comm’s : Stay connected through Eden Engage for all the latest team news.
  • Grow with Eden : Develop with us through apprenticeships and leadership programs like RISE & THRIVE.
  • Family-Friendly Policies : Enhanced leave and return-to-work financial support for life’s key moments.
  • Everyday Essentials : Free parking, meals on duty, uniform provided and a footwear allowance.
  • A Culture of Collaboration and Care

    We work together to create a truly inclusive workplace, where your voice matters, and real change happens:

  • Your Voice Matters: Regular surveys that value your input.
  • Real Action: “You said, we did”—because we listen and respond.
  • Sustainability Focus: Employee champions at every hotel and HQ.
  • We’re proud members of the Hoteliers’ Charter, and our team is always at the heart of what we do, guided by our values of Heart, Honesty, Spirit, and Team.

    Our commitment to equity means we welcome talent from all backgrounds, perspectives, and experiences, and we encourage applications from all communities, including underrepresented groups, parents, people living with disabilities, and those bringing diverse perspectives. Join us to experience what it means to work for a values-led, award-winning employer.

    Want to hear more about ‘Life at Eden’? Follow us on Instagram @ehcpeople

    INDHP

    Spa Therapist employer: Eden Hotel Collection

    Eden Hotel Collection is an award-winning employer that prioritises employee wellbeing and growth, offering generous benefits such as 31 days of leave, health and wellness plans, and exclusive discounts. With a culture of collaboration and care, we foster an inclusive environment where your voice matters, and provide ample opportunities for professional development through programmes like RISE & THRIVE. Join us in a fulfilling career as a Spa Therapist, where you can thrive in a supportive and dynamic hospitality setting.
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    Contact Detail:

    Eden Hotel Collection Recruiting Team

    StudySmarter Expert Advice 🤫

    We think this is how you could land Spa Therapist

    ✨Tip Number 1

    Familiarise yourself with the specific treatments and products offered at our spa, such as TEMPLE SPA and JESSICA. This knowledge will not only help you during the interview but also demonstrate your genuine interest in our services.

    ✨Tip Number 2

    Showcase your passion for holistic and beauty therapies by discussing any relevant experiences or training you've had. Highlighting your commitment to high standards of service will resonate well with us.

    ✨Tip Number 3

    Prepare to discuss how you manage client consultations and tailor treatments to individual needs. We value therapists who can connect with clients and provide personalised care.

    ✨Tip Number 4

    Emphasise your understanding of the importance of maintaining physical health as a therapist. Mention any techniques or practices you use to prevent strain and ensure longevity in your career.

    We think you need these skills to ace Spa Therapist

    Beauty Therapy Qualifications (NVQ Level 3 or equivalent)
    Experience in a Spa Environment
    Holistic Treatment Knowledge
    Exceptional Customer Service Skills
    Strong Communication Skills
    Attention to Detail
    Sales Skills for Spa Retail Products
    Hands-Free Massage Techniques
    Time Management Skills
    Ability to Work Weekends and Bank Holidays
    Personal Grooming Standards
    Team Collaboration Skills
    Adaptability to Client Needs
    Commitment to Continuous Professional Development

    Some tips for your application 🫡

    Tailor Your CV: Make sure your CV highlights relevant experience as a Beauty Therapist, particularly in a spa environment. Emphasise any qualifications, such as NVQ Level 3, and showcase your passion for holistic and beauty therapies.

    Craft a Compelling Cover Letter: Write a cover letter that reflects your understanding of the role and the importance of delivering exceptional hospitality. Mention specific treatments you excel at and how you can contribute to exceeding guest expectations.

    Showcase Your Skills: In your application, highlight your exceptional grooming standards and any additional skills, like Hands Free Massage techniques. This will demonstrate your commitment to maintaining a long and fulfilling career in the industry.

    Express Your Availability: Clearly state your availability to work weekends and bank holidays, as this is a requirement for the role. This shows your willingness to meet the needs of the business and your flexibility as a candidate.

    How to prepare for a job interview at Eden Hotel Collection

    ✨Showcase Your Passion for Spa Treatments

    During the interview, express your genuine enthusiasm for providing holistic and beauty therapies. Share specific examples of how you've exceeded client expectations in previous roles, as this aligns with the company's commitment to exceptional service.

    ✨Demonstrate Your Knowledge of Products

    Familiarise yourself with the high-quality spa retail products mentioned in the job description, such as TEMPLE SPA and JESSICA. Be prepared to discuss how you would proactively sell these products to clients, showcasing your understanding of their benefits.

    ✨Highlight Your Experience and Qualifications

    Make sure to emphasise your previous experience as a Beauty Therapist, particularly in a spa environment. Discuss your NVQ Level 3 qualification or equivalent, as this is essential for the role and demonstrates your professional background.

    ✨Prepare for Client Consultations

    Since the role involves consulting with clients to understand their personal needs, think about how you would approach these conversations. Prepare to discuss your techniques for building rapport and ensuring clients feel comfortable and valued during their treatments.

    Spa Therapist
    Eden Hotel Collection
    Location: Cheltenham
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