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- Tasks: Welcome guests and manage bookings for a relaxing spa experience.
- Company: Join a values-led, award-winning hotel with a collaborative culture.
- Benefits: Generous time off, monthly tips, and exclusive discounts at 800+ retailers.
- Other info: Flexible hours, career growth opportunities, and a focus on wellbeing.
- Why this job: Be the friendly face that helps guests unwind and enjoy their stay.
- Qualifications: Natural people skills and tech-savvy; spa experience is a plus.
The predicted salary is between 20000 - 25000 £ per year.
As Spa Receptionist, you will ensure our customers feel welcome and at ease the moment they come through the door. Whether they visit the gym, are a regular spa guest, or have a day/stay of relaxation and spa pampering planned, it's your warm and friendly greeting that sets the tone for our customer's experience.
You’ll take treatment bookings and payments, answer membership and treatment enquiries and work closely with the therapy team to ensure a busy day runs like clockwork in our spa. You’ll also support your manager to maximise revenue through proactive product sales and careful treatment diary management. You will provide information on hotel services and most importantly, as their host, make our guests feel welcome and help them unwind during their stay.
What you’ll need?
- To be well presented, confident and have natural people skills
- To be tech savvy with the ability to manage bookings within our 'prem spa' booking engine
- Ideally, you will have direct experience within a hotel or spa environment, however, more important is your ability to provide great service and build rapport with guests
- The ideal candidate must be able to work flexible hours, including regular weekends and bank holidays.
What’s in it for you?
- Generous Time Off: 31 days of leave, increasing to 33 with service.
- Monthly Tips: Fairly shared service charge/gratuities, all paid on second paydate in the month.
- Discounts & Perks: Exclusive savings at 800+ retailers, gyms, restaurants, days out, and utilities.
- Wellbeing Center: Access to Hello Fresh recipes, fitness videos, and financial planning tools.
- Health & Wellness Plans: Dental, vision, alternative care, and 24/7 GP access.
- Sustainable Commuting: Cycle-to-Work and Electric Vehicle Leasing options.
- Exclusive EHC Perks: Discounted stays, spa treatments, golf, and leisure at our properties.
- The Happy Hub: Our reward and recognition platform where you can send peer-to-peer cards, earn monetary rewards, be celebrated as Employee of the Month, and receive long-service vouchers.
- Genuine Wellbeing Support: We're here to support your financial, mental, and physical wellbeing both via our supportive teams and Hospitality Action.
- Employee Comm's: Stay connected through Eden Engage for all the latest team news.
- Grow with Eden: Develop with us through apprenticeships and leadership programs like RISE & THRIVE.
- Family-Friendly Policies: Enhanced leave and return-to-work financial support for life's key moments.
- Everyday Essentials: Free parking, meals on duty, uniform provided and a footwear allowance.
A Culture of Collaboration and Care
- Your Voice Matters: Regular surveys that value your input.
- Real Action: You said, we did- because we listen and respond.
- Sustainability Focus: Employee champions at every hotel and HQ.
We're proud members of the Hoteliers' Charter, and our team is always at the heart of what we do, guided by our values of Heart, Honesty, Spirit, and Team.
Our Commitment to Equity
Our commitment to equity means we welcome talent from all backgrounds, perspectives, and experiences, and we encourage applications from all communities, including underrepresented groups, parents, people living with disabilities, and those bringing diverse perspectives. Join us to experience what it means to work for a values-led, award-winning employer.
Remote location: Our hotel is in a very remote location and is not accessible by public transport.
Spa Receptionist - Spa employer: Eden Hotel Collection
Contact Detail:
Eden Hotel Collection Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Spa Receptionist - Spa
✨Tip Number 1
Get to know the spa and hotel inside out! Familiarise yourself with all the services, treatments, and perks we offer. This way, when you chat with guests, you can confidently answer their questions and make personalised recommendations.
✨Tip Number 2
Practice your people skills! Role-play with friends or family to nail that warm greeting and friendly vibe. Remember, first impressions count, so let your personality shine through when welcoming guests.
✨Tip Number 3
Show off your tech-savviness! Brush up on using booking systems like 'prem spa' so you can manage appointments smoothly. Being quick and efficient will impress both guests and your team.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to get noticed and show us you’re serious about joining our team. Plus, it gives you a chance to showcase your enthusiasm for the role right from the start!
We think you need these skills to ace Spa Receptionist - Spa
Some tips for your application 🫡
Show Your Personality: When you're writing your application, let your personality shine through! We want to see your warm and friendly side, just like how you'd greet our guests at the spa. A little bit of charm goes a long way!
Tailor Your Experience: Make sure to highlight any relevant experience you have in hospitality or customer service. Even if you haven't worked in a spa before, we value great service skills and the ability to connect with people, so share those stories!
Be Tech-Savvy: Since you'll be managing bookings, mention any tech skills you have, especially if you've used booking systems before. We love candidates who are comfortable with technology, so don't shy away from showcasing that!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, it shows you're keen to join our team!
How to prepare for a job interview at Eden Hotel Collection
✨Know the Spa Inside Out
Before your interview, make sure you familiarise yourself with the spa's services and treatments. This will not only help you answer questions confidently but also show your genuine interest in the role and the establishment.
✨Show Off Your People Skills
As a Spa Receptionist, your ability to connect with guests is crucial. During the interview, share examples of how you've built rapport with customers in the past. Highlight any experiences where you’ve gone above and beyond to ensure someone felt welcome.
✨Be Tech-Savvy
Since you'll be managing bookings through the 'prem spa' booking engine, brush up on your tech skills. If you have experience with similar systems, mention it! If not, express your eagerness to learn and adapt quickly.
✨Flexibility is Key
The job requires working flexible hours, including weekends and bank holidays. Be prepared to discuss your availability openly and demonstrate your willingness to accommodate the needs of the spa and its guests.