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- Tasks: Welcome guests, assist with luggage, and maintain immaculate public areas.
- Company: Join the award-winning Eden Hotel Collection, a top-rated employer in hospitality.
- Benefits: Enjoy 31 days annual leave, discounts, health plans, and wellbeing support.
- Why this job: Be part of a collaborative culture that values your opinion and promotes sustainability.
- Qualifications: Strong communication skills and a friendly attitude are essential for this role.
- Other info: Free parking, meals on duty, and opportunities for growth through apprenticeships.
The predicted salary is between 20000 - 28000 £ per year.
** We’re proud winners of the AA Small Hotel Group of the year 2024-25, rated as a Top 30 Best Place to Work in Hospitality 2024 by The Caterer, and recently crowned Best Employer at the Springboard Awards for Excellence**
What you’ll be doing?
As a Resort Porter, you’ll be the first friendly face our guests meet, offering a warm welcome and seamless service from the moment they arrive.
You’ll assist with luggage, escort guests to their rooms, and ensure our entrances and public areas are always immaculate. With a keen eye for detail, you’ll provide information on our facilities, help with transport or deliveries, and support the front desk and concierge team.
What you’ll need?
The successful candidate for this role will be professional, knowledgeable and dedicated to delivering first-class experiences to guests and hotel residents.
You will be highly attentive with strong communication and interpersonal skills and be confident building a relationship with guests and members of the hotel team. You will be friendly and enthusiastic with a drive to enhance quality service and in turn guest satisfaction.
What’s in it for you?
Our bespoke Eden Extra’s benefits platform offers:
- Enhanced annual leave – 31 days annual leave entitlement, rising to 33 days with service;
- Fairly distributed Service Charge/Gratuities paid monthly;
- Discounts and cashback across 800 high street and food retailers, gyms, days out, restaurants/takeaways and utilities.
- Access to our wellbeing centre with Hello Fresh Recipes, fitness video’s and money management tools;
- Cycle to Work Scheme and Electric Vehicle Lease Scheme;
- Health plans for dental, optical, alternative health care + 24 hour GP access;
- Discounted stays, spa treatments, golf and leisure access across EHC properties;
- Support via our Wellbeing Strategy based on Money, Mind, Body & Heart; anything from financial wellbeing to domestic violence and family friendly policies; we genuinely CARE about our people;
- Access to Eden Engage – our employee portal with regular team news;
- Grow with us via apprenticeships and bespoke leadership programmes – RISE & THRIVE;
- Enhanced family friendly policies- we want to help you feel fully supported during any significant life events.
- Return to work financial support for those returning from maternity leave;
- You’ll also get free parking, meals on duty, uniform etc….but you already knew that, right?!!
Our culture focuses on collaboration so we regularly involve our teams in helping to shape this via:
– An opinion that counts….regular surveys and forums that ask YOU for YOUR opinion;
– A ‘You said, we did’ approach so that you know we’re taking your feedback seriously;
– A commitment to Sustainability & Wellbeing with employee champions in every hotel & HQ;
We are proud tobe members of the Hoteliers Charter and are committed to providing agreat place to work with our teams at the heart of all we do – we lead with a values led approach based onHeart, Honesty, Spirit and Team,which were written ‘by our people for our people’. Testament to this is our multi award wins in employee wellbeing and engagement.
Eden Hotel Collection is a passionate advocate of providing equitable workplace’s, as such we seek to recruit, develop and retain the most talented people from a variety of backgrounds, perspectives, and skills. We therefore encourage applications from all genders, races, religions, ages and sexual orientations, as well as parents, people living with disabilities, and any other groups that could bring diverse perspectives to EHC.
Want to hear more about ‘Life at Eden’? Follow us on Instagram @ehcpeople
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Resort Porter employer: Eden Hotel Collection
Contact Detail:
Eden Hotel Collection Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Resort Porter
✨Tip Number 1
Familiarise yourself with the Eden Hotel Collection's values and culture. Understanding their commitment to teamwork, honesty, and guest satisfaction will help you align your approach during interviews and interactions.
✨Tip Number 2
Showcase your interpersonal skills by preparing examples of how you've successfully interacted with guests or team members in previous roles. This will demonstrate your ability to build relationships, which is crucial for a Resort Porter.
✨Tip Number 3
Research the specific services and amenities offered at the hotel. Being knowledgeable about what the resort provides will allow you to confidently assist guests and enhance their experience from the moment they arrive.
✨Tip Number 4
Network with current or former employees of the Eden Hotel Collection. They can provide valuable insights into the company culture and expectations, which can give you an edge during the application process.
We think you need these skills to ace Resort Porter
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and requirements of a Resort Porter. Tailor your application to highlight relevant experiences that demonstrate your ability to provide first-class service.
Craft a Personalised Cover Letter: Write a cover letter that reflects your enthusiasm for the role and the company. Mention specific aspects of the Eden Hotel Collection that resonate with you, such as their commitment to employee wellbeing and collaboration.
Highlight Relevant Skills: In your CV, emphasise your communication and interpersonal skills, as well as any previous experience in hospitality or customer service. Use examples to illustrate how you've successfully built relationships with guests or team members.
Proofread Your Application: Before submitting, thoroughly proofread your application for spelling and grammatical errors. A polished application reflects your attention to detail, which is crucial for a role that involves guest interactions.
How to prepare for a job interview at Eden Hotel Collection
✨Show Your Enthusiasm
As a Resort Porter, your friendly and enthusiastic nature is key. Make sure to express your excitement about the role and the company during the interview. A warm smile and positive energy can go a long way in making a great first impression.
✨Demonstrate Attention to Detail
Since the role requires a keen eye for detail, be prepared to discuss examples from your past experiences where you ensured high standards of cleanliness or service. Highlighting specific instances will show that you understand the importance of maintaining immaculate public areas.
✨Communicate Effectively
Strong communication skills are essential for this position. Practice articulating your thoughts clearly and confidently. Be ready to answer questions about how you would handle guest inquiries or resolve issues, showcasing your interpersonal skills.
✨Research the Company Culture
Familiarise yourself with the values and culture of the Eden Hotel Collection. Understanding their commitment to employee wellbeing and collaboration will help you align your answers with their ethos, demonstrating that you are a good fit for their team.
