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For Companies At a Glance
- Tasks: Welcome guests, assist with luggage, and maintain immaculate public areas.
- Company: Join the award-winning Eden Hotel Collection, a top-rated employer in hospitality.
- Benefits: Enjoy 31 days annual leave, discounts, health plans, and wellbeing support.
- Why this job: Be part of a collaborative culture that values your opinion and promotes sustainability.
- Qualifications: Strong communication skills and a friendly attitude are essential for this role.
- Other info: Free parking, meals on duty, and opportunities for growth through apprenticeships.
The predicted salary is between 20000 - 28000 ÂŁ per year.
We’re proud winners of the AA Small Hotel Group of the year 2024-25, rated as a Top 30 Best Place to Work in Hospitality 2025 by The Caterer, and recently crowned Best Employer at the 2025 Springboard Awards for Excellence.
Please note: our hotel is in a very remote location and is not accessible by public transport. Live‑in accommodation is available.
What you’ll be doing?
As a Resort Porter, you’ll be the first friendly face our guests meet, offering a warm welcome and seamless service from the moment they arrive. You’ll assist with luggage, escort guests to their rooms, and ensure our entrances and public areas are always immaculate. With a keen eye for detail, you’ll provide information on our facilities, help with transport or deliveries, and support the front desk and concierge team.
What you’ll need?
The successful candidate for this role will be professional, knowledgeable, and dedicated to delivering first‑class experiences to guests and hotel residents. You will be highly attentive with strong communication and interpersonal skills, confident building a relationship with guests and members of the hotel team. You will be friendly and enthusiastic with a drive to enhance quality service and in turn guest satisfaction.
Benefits
At Eden Hotel Collection, we’re proud of our award‑winning approach to employee wellbeing, engagement, and recognition (with industry award wins in 2023, 2024 and 2025!)—which means you’re joining a team that values your happiness, growth, and success every step of the way.
- Generous Time Off: 31 days of leave, increasing to 33 with service.
- Monthly Tips: Fairly shared service charge/gratuities, all paid on second pay date in the month.
- Discounts & Perks: Exclusive savings at 800+ retailers, gyms, restaurants, days out, and utilities.
- Wellbeing Centre: Access to Hello Fresh recipes, fitness videos, and financial planning tools.
- Health & Wellness Plans: Dental, vision, alternative care, and 24/7 GP access.
- Sustainable Commuting: Cycle‑to‑Work and Electric Vehicle Leasing options.
- Exclusive EHC Perks: Discounted stays, spa treatments, golf, and leisure at our properties.
- The Happy Hub: Our reward and recognition platform where you can send peer‑to‑peer cards, earn monetary rewards, be celebrated as Employee of the Month, and receive long‑service vouchers.
- Genuine Wellbeing Support: We’re here to support your financial, mental, and physical wellbeing both via our supportive teams and Hospitality Action.
- Employee Comm’s: Stay connected through Eden Engage for all the latest team news.
- Grow with Eden: Develop with us through apprenticeships and leadership programs like RISE & THRIVE.
- Family‑Friendly Policies: Enhanced leave and return‑to‑work financial support for life’s key moments.
- Everyday Essentials: Free parking, meals on duty, uniform provided and a footwear allowance.
A Culture of Collaboration and Care
We work together to create a truly inclusive workplace, where your voice matters, and real change happens.
- Your Voice Matters: Regular surveys that value your input.
- Real Action: “You said, we did”—because we listen and respond.
- Sustainability Focus: Employee champions at every hotel and HQ.
We’re proud members of the Hoteliers’ Charter, and our team is always at the heart of what we do, guided by our values of Heart, Honesty, Spirit, and Team.
Our commitment to equity means we welcome talent from all backgrounds, perspectives, and experiences, and we encourage applications from all communities, including underrepresented groups, parents, people living with disabilities, and those bringing diverse perspectives. Join us to experience what it means to work for a values‑led, award‑winning employer.
Want to hear more about “Life at Eden”? Follow us on Instagram @ehcpeople.
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Resort Porter employer: Eden Hotel Collection
Contact Detail:
Eden Hotel Collection Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Resort Porter
✨Tip Number 1
Familiarise yourself with the Eden Hotel Collection's values and culture. Understanding their commitment to teamwork, honesty, and guest satisfaction will help you align your approach during interviews and interactions.
✨Tip Number 2
Showcase your interpersonal skills by preparing examples of how you've successfully interacted with guests or team members in previous roles. This will demonstrate your ability to build relationships, which is crucial for a Resort Porter.
✨Tip Number 3
Research the specific services and amenities offered at the hotel. Being knowledgeable about what the resort provides will allow you to confidently assist guests and enhance their experience from the moment they arrive.
✨Tip Number 4
Network with current or former employees of the Eden Hotel Collection. They can provide valuable insights into the company culture and expectations, which can give you an edge during the application process.
We think you need these skills to ace Resort Porter
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and requirements of a Resort Porter. Tailor your application to highlight relevant experiences that demonstrate your ability to provide first-class service.
Craft a Personalised Cover Letter: Write a cover letter that reflects your enthusiasm for the role and the company. Mention specific aspects of the Eden Hotel Collection that resonate with you, such as their commitment to employee wellbeing and collaboration.
Highlight Relevant Skills: In your CV, emphasise your communication and interpersonal skills, as well as any previous experience in hospitality or customer service. Use examples to illustrate how you've successfully built relationships with guests or team members.
Proofread Your Application: Before submitting, thoroughly proofread your application for spelling and grammatical errors. A polished application reflects your attention to detail, which is crucial for a role that involves guest interactions.
How to prepare for a job interview at Eden Hotel Collection
✨Show Your Enthusiasm
As a Resort Porter, your friendly and enthusiastic nature is key. Make sure to express your excitement about the role and the company during the interview. A warm smile and positive energy can go a long way in making a great first impression.
✨Demonstrate Attention to Detail
Since the role requires a keen eye for detail, be prepared to discuss examples from your past experiences where you ensured high standards of cleanliness or service. Highlighting specific instances will show that you understand the importance of maintaining immaculate public areas.
✨Communicate Effectively
Strong communication skills are essential for this position. Practice articulating your thoughts clearly and confidently. Be ready to answer questions about how you would handle guest inquiries or resolve issues, showcasing your interpersonal skills.
✨Research the Company Culture
Familiarise yourself with the values and culture of the Eden Hotel Collection. Understanding their commitment to employee wellbeing and collaboration will help you align your answers with their ethos, demonstrating that you are a good fit for their team.
