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For Companies At a Glance
- Tasks: Welcome guests, assist with luggage, and maintain a pristine environment.
- Company: Join the award-winning Eden Hotel Collection, recognised for excellence in hospitality.
- Benefits: Enjoy 31 days annual leave, discounts, health plans, and wellbeing support.
- Why this job: Be part of a collaborative culture that values your input and promotes growth.
- Qualifications: Strong communication skills and a passion for delivering exceptional guest experiences.
- Other info: Diverse applicants are encouraged; follow us on Instagram @ehcpeople for insights.
The predicted salary is between 20000 - 28000 ÂŁ per year.
** Weâre proud winners of the AA Small Hotel Group of the year , rated as a Top 30 Best Place to Work in Hospitality 2025 by The Caterer, and recently crowned Best Employer at the 2025 Springboard Awards for Excellence**
*Please note: our hotel is in a very remote location andis not accessible by public transport. Live in accommodation available.*
What youâll be doing?
As a Resort Porter, youâll be the first friendly face our guests meet, offering a warm welcome and seamless service from the moment they arrive.
Youâll assist with luggage, escort guests to their rooms, and ensure our entrances and public areas are always immaculate. With a keen eye for detail, youâll provide information on our facilities, help with transport or deliveries, and support the front desk and concierge team.
What youâll need?
The successful candidate for this role will be professional, knowledgeable and dedicated to delivering first-class experiences to guests and hotel residents.
You will be highly attentive with strong communication and interpersonal skills and be confident building a relationship with guests and members of the hotel team. You will be friendly and enthusiastic with a drive to enhance quality service and in turn guest satisfaction.
Thank you for recognising this great opportunity, join us and youâll get the benefit of:
At Eden Hotel Collection, weâre proud of our award-winning approach to employee wellbeing, engagement, and recognition (with industry award wins in 2023, 2024 and 2025!)âwhich means youâre joining a team that values your happiness, growth, and success every step of the way.
A Culture of Collaboration and Care
We work together to create a truly inclusive workplace, where your voice matters, and real change happens:
Weâre proud members of the Hoteliersâ Charter, and our team is always at the heart of what we do, guided by our values of Heart, Honesty, Spirit, and Team.
Our commitment to equity means we welcome talent from all backgrounds, perspectives, and experiences, and we encourage applications from all communities, including underrepresented groups, parents, people living with disabilities, and those bringing diverse perspectives. Join us to experience what it means to work for a values-led, award-winning employer.
Want to hear more about âLife at Edenâ? Follow us on Instagram @ehcpeople
INDMP
Resort Porter employer: Eden Hotel Collection
Contact Detail:
Eden Hotel Collection Recruiting Team
StudySmarter Expert Advice đ¤Ť
We think this is how you could land Resort Porter
â¨Tip Number 1
Familiarise yourself with the Eden Hotel Collection's values and culture. Understanding their commitment to teamwork, honesty, and employee wellbeing will help you align your approach during interviews and interactions.
â¨Tip Number 2
Showcase your interpersonal skills by preparing examples of how you've provided excellent customer service in previous roles. Being able to share specific instances where you went above and beyond will demonstrate your suitability for the Resort Porter position.
â¨Tip Number 3
Research the local area and the amenities offered by the hotel. Being knowledgeable about the surroundings and services can impress interviewers and show your enthusiasm for the role.
â¨Tip Number 4
Network with current or former employees of the Eden Hotel Collection. Engaging with them can provide valuable insights into the company culture and expectations, which can be beneficial during your application process.
We think you need these skills to ace Resort Porter
Some tips for your application đŤĄ
Understand the Role: Read the job description carefully to understand the responsibilities and requirements of a Resort Porter. Highlight your relevant experience in customer service and attention to detail.
Tailor Your CV: Customise your CV to reflect the skills and experiences that align with the role. Emphasise your communication skills, professionalism, and any previous hospitality experience.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the position and the company. Mention specific reasons why you want to work at Eden Hotel Collection and how you can contribute to their values and culture.
Proofread Your Application: Before submitting, thoroughly proofread your application materials. Check for spelling and grammatical errors, and ensure that all information is clear and concise.
How to prepare for a job interview at Eden Hotel Collection
â¨Show Your Enthusiasm
As a Resort Porter, your friendly and enthusiastic nature is key. Make sure to express your excitement about the role and the company during the interview. This will help convey your passion for providing excellent service.
â¨Demonstrate Strong Communication Skills
Since you'll be interacting with guests and team members regularly, highlight your communication skills. Share examples of how you've effectively communicated in previous roles, especially in hospitality settings.
â¨Highlight Attention to Detail
The job requires a keen eye for detail, so be prepared to discuss how you ensure high standards in your work. Provide specific examples of times when your attention to detail made a positive impact on guest experiences.
â¨Prepare Questions About Company Culture
Eden Hotel Collection values collaboration and employee feedback. Prepare thoughtful questions about their culture and how they support their staff. This shows that you're genuinely interested in being part of their team and contributing to their values.
