At a Glance
- Tasks: Welcome guests, assist with check-in/check-out, and enhance their overall experience.
- Company: Join the award-winning Eden Hotel Collection, recognised for employee wellbeing and hospitality excellence.
- Benefits: Enjoy 31 days off, monthly tips, exclusive discounts, and health plans.
- Other info: Flexible hours, free meals on duty, and opportunities for career development await you.
- Why this job: Be part of a supportive team that values your growth and happiness in a vibrant environment.
- Qualifications: Strong people skills, attention to detail, and a passion for customer service are essential.
The predicted salary is between 15720 - 19560 £ per year.
We’re proud winners of the AA Small Hotel Group of the year 2024-25, rated as a Top 30 Best Place to Work in Hospitality 2024 by The Caterer, and recently crowned Best Employer at the Springboard Awards for Excellence.
As one of our Receptionist team, you may be the first or last person that our guests interact with and so your customer service skills will be up there with the best. From the arrival experience and throughout our guests' stay, you have the ability to shape their first and last impressions, from your initial warm welcome to assisting check-in, through to ensuring they leave happy and content at check-out.
Yet the role is so much more than that; you’ll work closely with other departments to enhance the guest experience, answering incoming calls, allocating rooms and preparing our guests' bills. Your computer skills will be as good as your personal skills.
What you’ll need to be a Receptionist:
- To have a genuine and warm approach, with standout people skills.
- Strong attention to detail and to be IT savvy, ensuring we ‘get it right first time’ whether that be someone’s room allocation, their bill or in just being intuitive enough to notice the details as small as what type of tea they like.
- Good communication skills, and level of English – both written and spoken.
- The ability to work in a fast-paced environment with a ‘can do’ attitude & to love the buzz of being busy.
- Previous experience is preferred but we are more interested in your passion for great customer service and exceptional people skills.
What’s in it for you?
- Generous Time Off: 31 days of leave, increasing to 33 with service.
- Monthly Tips: Fairly shared service charge/gratuities, all paid on second pay date in the month.
- Discounts & Perks: Exclusive savings at 800+ retailers, gyms, restaurants, days out, and utilities.
- Wellbeing Center: Access to Hello Fresh recipes, fitness videos, and financial planning tools.
- Health & Wellness Plans: Dental, vision, alternative care, and 24/7 GP access.
- Sustainable Commuting: Cycle-to-Work and Electric Vehicle Leasing options.
- Exclusive EHC Perks: Discounted stays, spa treatments, golf, and leisure at our properties.
- The Happy Hub: Our reward and recognition platform where you can send peer-to-peer cards, earn monetary rewards, be celebrated as Employee of the Month, and receive long-service vouchers.
- Genuine Wellbeing Support: We’re here to support your financial, mental, and physical wellbeing both via our supportive teams and Hospitality Action.
- Employee Comm’s: Stay connected through Eden Engage for all the latest team news.
- Grow with Eden: Develop with us through apprenticeships and leadership programs like RISE & THRIVE.
- Family-Friendly Policies: Enhanced leave and return-to-work financial support for life’s key moments.
- Everyday Essentials: Free parking, meals on duty, uniform provided and a footwear allowance.
A Culture of Collaboration and Care
We work together to create a truly inclusive workplace, where your voice matters, and real change happens:
- Your Voice Matters: Regular surveys that value your input.
- Real Action: “You said, we did”—because we listen and respond.
- Sustainability Focus: Employee champions at every hotel and HQ.
We’re proud members of the Hoteliers’ Charter, and our team is always at the heart of what we do, guided by our values of Heart, Honesty, Spirit, and Team. Our commitment to equity means we welcome talent from all backgrounds, perspectives, and experiences, and we encourage applications from all communities, including underrepresented groups, parents, people living with disabilities, and those bringing diverse perspectives. Join us to experience what it means to work for a values-led, award-winning employer.
Contract based on 32 hours per week. Salary of £26,200 pro rata to 32 hours per week.
Receptionist in Kidderminster employer: Eden Hotel Collection
Eden Hotel Collection is an award-winning employer that prioritises employee wellbeing and engagement, offering generous benefits such as 31 days of leave, monthly tips, and exclusive discounts. With a culture of collaboration and care, employees are encouraged to grow through various development programmes while enjoying a supportive and inclusive work environment that values their voices and contributions.
StudySmarter Expert Advice🤫
We think this is how you could land Receptionist in Kidderminster
✨Tip Number 1
Familiarise yourself with the Eden Hotel Collection's values and recent awards. When you engage with us, showing that you understand our commitment to employee wellbeing and customer service will set you apart.
✨Tip Number 2
Practice your communication skills in a fast-paced environment. Consider role-playing scenarios where you handle guest inquiries or complaints, as this will help you demonstrate your ability to stay calm and effective under pressure.
✨Tip Number 3
Showcase your attention to detail by preparing examples of how you've gone above and beyond for customers in previous roles. This could include personalising experiences or resolving issues efficiently.
✨Tip Number 4
Connect with current employees on social media platforms like LinkedIn or Instagram. Engaging with them can provide insights into the company culture and may even lead to a referral, which can significantly boost your chances of landing the job.
We think you need these skills to ace Receptionist in Kidderminster
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your customer service experience and any relevant skills that align with the job description. Emphasise your attention to detail, IT skills, and ability to work in a fast-paced environment.
Craft a Compelling Cover Letter:Write a cover letter that showcases your passion for hospitality and exceptional people skills. Mention specific examples of how you've provided great customer service in previous roles.
Highlight Relevant Experience:If you have previous experience as a receptionist or in a similar role, make sure to detail this in your application. If not, focus on transferable skills from other jobs that demonstrate your ability to excel in this position.
Proofread Your Application:Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. Clear communication is key, so ensure your written English is polished and professional.
How to prepare for a job interview at Eden Hotel Collection
✨Showcase Your People Skills
As a Receptionist, your ability to connect with guests is crucial. During the interview, share examples of how you've provided exceptional customer service in the past, highlighting your warm and genuine approach.
✨Demonstrate Attention to Detail
The role requires strong attention to detail, so be prepared to discuss how you ensure accuracy in tasks like room allocations and billing. Mention any specific experiences where your attention to detail made a difference.
✨Exhibit Your IT Savvy
Since the job involves using computer systems, be ready to talk about your technical skills. Discuss any relevant software you've used and how comfortable you are with technology, as this will show you're equipped for the role.
✨Embrace the Fast-Paced Environment
The hospitality industry can be hectic, so convey your ability to thrive under pressure. Share stories that illustrate your 'can do' attitude and how you manage busy situations effectively.
