At a Glance
- Tasks: Lead the reception team, ensuring exceptional guest experiences from check-in to check-out.
- Company: Award-winning hotel group recognised for employee wellbeing and engagement.
- Benefits: Generous time off, monthly tips, and exclusive discounts.
- Other info: Fast-paced environment with opportunities for personal and professional growth.
- Why this job: Join a top-rated workplace and make a real impact on guest satisfaction.
- Qualifications: Strong people skills, attention to detail, and a passion for customer service.
The predicted salary is between 25000 - 30000 £ per year.
What you’ll be doing? As one of our Receptionist team, you may be the first or last person that our guests interact with and so your customer service skills will be up there with the best. From the arrival experience and throughout our guests' stay, you have the ability to shape their first and last impressions, from your initial warm welcome to assisting check-in, through to ensuring they leave happy and content at check-out. Yet the role is so much more than that, you’ll work closely with other departments to enhance the guest experience, answering incoming calls, allocating rooms and preparing our guests' bills; your computer skills will be as good as your personal skills.
What you’ll need to be a Receptionist Supervisor? To have a genuine and warm approach, with standout people skills; strong attention to detail and to be IT savvy, ensuring we ‘get it right first time’ whether that be someone’s room allocation, their bill or in just being intuitive enough to notice the details as small as what type of tea they like. Good communication skills, and level of English – both written and spoken; the ability to work in a fast-paced environment with a ‘can do’ attitude. Previous experience is preferred but we are more interested in your passion for great customer service and exceptional people skills.
What’s in it for you? At Eden Hotel Collection, we’re proud of our award‑winning approach to employee wellbeing, engagement, and recognition—which means you’re joining a team that values your happiness, growth, and success every step of the way.
- Generous Time Off: 31 days of leave, increasing to 33 with service.
- Monthly Tips: Fairly shared service charge/gratuities, all paid on second pay date in the month.
- Discounts
Reception Supervisor - Front of House employer: Eden Hotel Collection
Eden Hotel Collection is an exceptional employer, recognised for its commitment to employee wellbeing and engagement, as evidenced by multiple industry awards. With a focus on personal growth and a supportive work culture, employees enjoy generous time off, shared monthly tips, and a vibrant team atmosphere that prioritises customer service excellence. Joining us means being part of a celebrated hospitality group that values your contributions and fosters a rewarding career path.
StudySmarter Expert Advice🤫
We think this is how you could land Reception Supervisor - Front of House
✨Tip Number 1
Get to know the company culture! Before your interview, check out their website and social media. This will help you understand what they value and how you can fit in. Plus, it gives you some great talking points during your chat!
✨Tip Number 2
Practice your people skills! Since you'll be the face of the hotel, role-play common scenarios with a friend. Think about how you'd handle guest complaints or special requests. The more comfortable you are, the better you'll shine in the interview.
✨Tip Number 3
Show off your attention to detail! Bring examples of how you've gone above and beyond in previous roles. Whether it's remembering a guest's favourite drink or ensuring everything is perfect for their stay, these stories will make you stand out.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email. Mention something specific from your conversation to remind them of your chat. It shows you're genuinely interested and keeps you fresh in their minds!
We think you need these skills to ace Reception Supervisor - Front of House
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your passion for customer service and hospitality. A warm and genuine tone can make all the difference.
Tailor Your Application:Make sure to tailor your application to the Reception Supervisor role. Highlight your relevant experience and skills that match what we’re looking for, like your attention to detail and IT savvy. This shows us you’ve done your homework!
Be Clear and Concise:Keep your application clear and to the point. Use straightforward language and avoid jargon. We appreciate a well-structured application that’s easy to read, so we can quickly see why you’d be a great fit for our team.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do—just follow the prompts and you’ll be on your way!
How to prepare for a job interview at Eden Hotel Collection
✨Show Off Your People Skills
As a Reception Supervisor, your ability to connect with guests is crucial. During the interview, share specific examples of how you've provided exceptional customer service in the past. This could be a time you turned a negative experience into a positive one or how you went above and beyond to make someone feel welcome.
✨Demonstrate Attention to Detail
The job requires strong attention to detail, so be prepared to discuss how you ensure accuracy in your work. You might want to mention any systems or processes you use to keep track of guest preferences or how you handle billing accurately. This will show that you understand the importance of getting it right the first time.
✨Be IT Savvy
Since the role involves using various computer systems, brush up on any relevant software or tools you might encounter. If you have experience with hotel management systems or similar software, highlight that. If not, express your willingness to learn and adapt quickly to new technologies.
✨Embrace the Fast-Paced Environment
Working in hospitality can be hectic, so convey your ability to thrive under pressure. Share an example of a time when you successfully managed multiple tasks at once, especially in a busy setting. This will demonstrate your 'can do' attitude and readiness for the challenges of the role.
