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- Tasks: Manage the Reception desk at night, assist guests, and ensure hotel security.
- Company: Join Eden Hotel Collection, a top-rated employer in hospitality with a focus on employee wellbeing.
- Benefits: Enjoy 31 days of leave, monthly tips, exclusive discounts, and health plans.
- Why this job: Be part of an award-winning team that values your growth and happiness.
- Qualifications: Warm personality, attention to detail, good communication skills, and self-motivated.
- Other info: Flexible hours, family-friendly policies, and a culture of collaboration and care.
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Named a Top 30 Best Places to Work in Hospitality and winner of Springboardâs Best Employer award â Eden Hotel Collection is proud to offer university students the opportunity to complete their professional placement within our luxury boutique hotels.
What youâll be doing?
As Night Porter, you will be responsible for managing our Reception desk over the night time period, taking over from our Reception team and handing back over the following morning. You will be on hand for any guest liaison during the night and providing general hotel security. You may also be helping with room set upâs, assisting with luggage and serving drinks â all with a friendly and warm approach.
What youâll need?
- To have a genuine, warm professional manner;
- Strong attention to detail and to be IT savvy, ensuring we âget it right first timeâ whether that be someoneâs room allocation, their bill or in just being intuitive enough to notice the details as small as what type of tea they likeâŚ
- Good communication skills, and level of English â both written and spoken;
- Self motivated and proactive in keeping busy during the night shift;
- To be physically fit; and comfortable with lone working.
This Night Porter role is 24 hrs per week (typical hours – working Friday/ Saturday and Sunday evenings
Whatâs in it for you?
At Eden Hotel Collection, weâre proud of our award-winning approach to employee wellbeing, engagement, and recognition (with industry award wins in both 2023 and 2024!)âwhich means youâre joining a team that values your happiness, growth, and success every step of the way.
- Generous Time Off: 31 days of leave, increasing to 33 with service.
- Monthly Tips: Fairly shared service charge/gratuities, all paid on second paydate in the month.
- Discounts & Perks: Exclusive savings at 800+ retailers, gyms, restaurants, days out, and utilities.
- Wellbeing Center: Access to Hello Fresh recipes, fitness videos, and financial planning tools.
- Health & Wellness Plans: Dental, vision, alternative care, and 24/7 GP access.
- Sustainable Commuting: Cycle-to-Work and Electric Vehicle Leasing options.
- Exclusive EHC Perks: Discounted stays, spa treatments, golf, and leisure at our properties.
- The Happy Hub: Our reward and recognition platform where you can send peer-to-peer cards, earn monetary rewards, be celebrated as Employee of the Month, and receive long-service vouchers.
- Genuine Wellbeing Support: Weâre here to support your financial, mental, and physical wellbeing both via our supportive teams and Hospitality Action.
- Employee Commâs: Stay connected through Eden Engage for all the latest team news.
- Grow with Eden: Develop with us through apprenticeships and leadership programs like RISE & THRIVE.
- Family-Friendly Policies: Enhanced leave and return-to-work financial support for lifeâs key moments.
- Everyday Essentials: Free parking, meals on duty, uniform provided and a footwear allowance.
A Culture of Collaboration and Care
We work together to create a truly inclusive workplace, where your voice matters, and real change happens:
- Your Voice Matters: Regular surveys that valueyourinput.
- Real Action: âYou said, we didââbecause we listen and respond.
- Sustainability Focus: Employee champions at every hotel and HQ.
Weâre proud members of the Hoteliersâ Charter, and our team is always at the heart of what we do, guided by our values of Heart, Honesty, Spirit, and Team.
Our commitment to equity means we welcome talent from all backgrounds, perspectives, and experiences, and we encourage applications from all communities, including underrepresented groups, parents, people living with disabilities, and those bringing diverse perspectives. Join us to experience what it means to work for a values-led, award-winning employer.
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Night Porter employer: Eden Hotel Collection
Contact Detail:
Eden Hotel Collection Recruiting Team
StudySmarter Expert Advice đ¤Ť
We think this is how you could land Night Porter
â¨Tip Number 1
Familiarise yourself with the Eden Hotel Collection's values and culture. Understanding their commitment to employee wellbeing and inclusivity will help you align your approach during interviews and discussions.
â¨Tip Number 2
Highlight any previous experience in hospitality or customer service, especially during night shifts. Share specific examples of how you've handled guest interactions or managed responsibilities in a similar role.
â¨Tip Number 3
Demonstrate your IT skills by being prepared to discuss any relevant software or systems you've used in past roles. Being tech-savvy is crucial for managing reception tasks efficiently.
â¨Tip Number 4
Show your proactive nature by discussing how you keep busy during quieter periods. Employers appreciate candidates who can self-motivate and find ways to contribute positively to the team.
We think you need these skills to ace Night Porter
Some tips for your application đŤĄ
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the Night Porter role. Emphasise your customer service skills, attention to detail, and any previous hospitality experience.
Craft a Compelling Cover Letter: Write a cover letter that showcases your genuine, warm professional manner. Mention specific examples of how you've provided excellent guest service or handled challenging situations in the past.
Highlight Communication Skills: Since good communication is key for this role, ensure you demonstrate your proficiency in English, both written and spoken, in your application. Use clear and concise language throughout your documents.
Show Enthusiasm for the Role: Express your excitement about the opportunity to work at Eden Hotel Collection. Mention their values and how they resonate with you, particularly their commitment to employee wellbeing and inclusivity.
How to prepare for a job interview at Eden Hotel Collection
â¨Show Your Warmth
As a Night Porter, you'll need to demonstrate a genuine and warm professional manner. During the interview, make sure to smile, maintain eye contact, and engage with your interviewer in a friendly way to showcase your interpersonal skills.
â¨Highlight Attention to Detail
This role requires strong attention to detail, so be prepared to discuss examples from your past experiences where you noticed small but important details. Whether it's remembering a guest's preferences or ensuring accuracy in room allocations, share specific instances that illustrate your meticulous nature.
â¨Demonstrate IT Savviness
Being IT savvy is crucial for this position. Familiarise yourself with common hotel management software and be ready to discuss any relevant experience you have with technology. You might even want to mention how you've used tech to improve efficiency in previous roles.
â¨Prepare for Lone Working
Since the Night Porter will often work alone, it's important to convey your self-motivation and ability to keep busy during night shifts. Think of examples where you've successfully managed your time and tasks independently, and be ready to discuss how you handle challenges when working solo.
