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- Tasks: Welcome guests, assist with luggage, and maintain immaculate public areas.
- Company: Award-winning hotel group recognised for employee wellbeing and engagement.
- Benefits: 31 days leave, monthly tips, discounts, and health plans.
- Other info: Live-in accommodation available in a beautiful remote location.
- Why this job: Join a supportive team and make a real impact on guest experiences.
- Qualifications: Strong communication skills and a passion for customer service.
The predicted salary is between 1200 - 1600 ÂŁ per month.
Please note: our hotel is in a very remote location and is not accessible by public transport. Live-in accommodation available.
As a Resort Porter, you’ll be the first friendly face our guests meet, offering a warm welcome and seamless service from the moment they arrive. You’ll assist with luggage, escort guests to their rooms, and ensure our entrances and public areas are always immaculate. With a keen eye for detail, you’ll provide information on our facilities, help with transport or deliveries, and support the front desk and concierge team.
The successful candidate for this role will be professional, knowledgeable and dedicated to delivering first-class experiences to guests and hotel residents. You will be highly attentive with strong communication and interpersonal skills and be confident building a relationship with guests and members of the hotel team. You will be friendly and enthusiastic with a drive to enhance quality service and in turn guest satisfaction.
Thank you for recognising this great opportunity, join us and you’ll get the benefit of:
- Generous Time Off: 31 days of leave, increasing to 33 with service.
- Monthly Tips: Fairly shared service charge/gratuities, all paid on second pay date in the month.
- Discounts & Perks: Exclusive savings at 800+ retailers, gyms, restaurants, days out, and utilities.
- Wellbeing Centre: Access to Hello Fresh recipes, fitness videos, and financial planning tools.
- Health & Wellness Plans: Dental, vision, alternative care, and 24/7 GP access.
- Sustainable Commuting: Cycle-to-Work and Electric Vehicle Leasing options.
- Exclusive EHC Perks: Discounted stays, spa treatments, golf, and leisure at our properties.
- The Happy Hub: Our reward and recognition platform where you can send peer-to-peer cards, earn monetary rewards, be celebrated as Employee of the Month, and receive long-service vouchers.
- Genuine Wellbeing Support: We’re here to support your financial, mental, and physical wellbeing both via our supportive teams and Hospitality Action.
- Employee Comm’s: Stay connected through Eden Engage for all the latest team news.
- Grow with Eden: Develop with us through apprenticeships and leadership programs like RISE & THRIVE.
- Family-Friendly Policies: Enhanced leave and return-to-work financial support for life’s key moments.
- Everyday Essentials: Free parking, meals on duty, uniform provided and a footwear allowance.
A Culture of Collaboration and Care: We work together to create a truly inclusive workplace, where your voice matters, and real change happens:
- Your Voice Matters: Regular surveys that value your input.
- Real Action: “You said, we did”—because we listen and respond.
- Sustainability Focus: Employee champions at every hotel and HQ.
- We’re proud members of the Hoteliers’ Charter, and our team is always at the heart of what we do, guided by our values of Heart, Honesty, Spirit, and Team.
- Our commitment to equity means we welcome talent from all backgrounds, perspectives, and experiences, and we encourage applications from all communities, including underrepresented groups, parents, people living with disabilities, and those bringing diverse perspectives.
Join us to experience what it means to work for a values-led, award-winning employer.
Resort Porter - Front of House in Newton Abbot employer: Eden Hotel Collection
Contact Detail:
Eden Hotel Collection Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Resort Porter - Front of House in Newton Abbot
✨Tip Number 1
Get to know the hotel inside out! Familiarise yourself with the facilities and services we offer. This way, when you meet guests, you can provide them with all the info they need to have a fantastic stay.
✨Tip Number 2
Practice your warm welcome! First impressions matter, so make sure you greet every guest with a smile and a friendly attitude. It sets the tone for their entire experience at our hotel.
✨Tip Number 3
Show off your communication skills! Whether it’s chatting with guests or coordinating with the front desk team, being clear and approachable will help create a seamless service experience.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to get noticed and show us you’re serious about joining our award-winning team. We can’t wait to see your application!
We think you need these skills to ace Resort Porter - Front of House in Newton Abbot
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your enthusiasm for the role and share why you’re excited about joining our team.
Tailor Your Application: Make sure to tailor your application to the Resort Porter role. Highlight your relevant experience and skills that match what we’re looking for, like your strong communication skills and attention to detail. This shows us you’ve done your homework!
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured applications that are easy to read. Use bullet points if necessary, and make sure to proofread for any typos or errors before hitting send!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way to ensure your application gets to us directly, and you’ll find all the info you need about the role and our amazing company culture there!
How to prepare for a job interview at Eden Hotel Collection
✨Know the Company
Before your interview, take some time to research the Eden Hotel Collection. Familiarise yourself with their awards and values, especially their commitment to employee wellbeing and guest satisfaction. This will show your genuine interest in the role and help you connect with the interviewers.
✨Showcase Your People Skills
As a Resort Porter, you'll be the first point of contact for guests. Prepare examples of how you've provided excellent customer service in the past. Think about times when you went above and beyond to make someone’s experience memorable—this will highlight your friendly and enthusiastic nature.
✨Dress the Part
First impressions matter! Dress smartly and professionally for your interview. Even if the role is front of house, showing that you understand the importance of presentation will reflect well on your attention to detail and professionalism.
✨Ask Thoughtful Questions
Prepare a few questions to ask at the end of your interview. Inquire about the team culture, opportunities for growth, or how they support employee wellbeing. This not only shows your interest but also helps you determine if the company is the right fit for you.