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- Tasks: Lead a friendly team to ensure guests have a warm welcome and smooth arrival experience.
- Company: Join an award-winning hotel known for its exceptional hospitality and employee wellbeing.
- Benefits: Generous time off, monthly tips, exclusive discounts, and comprehensive health plans.
- Other info: Live-in accommodation available; join a culture of collaboration and care.
- Why this job: Be the first face guests see and create memorable experiences in a stunning location.
- Qualifications: Strong communication skills and a passion for delivering top-notch service.
The predicted salary is between 30000 - 40000 ÂŁ per year.
We’re proud winners of the AA Small Hotel Group of the year 2024-25, rated as a Top 30 Best Place to Work in Hospitality 2024 by The Caterer, and recently crowned Best Employer at the 2025 Springboard Awards for Excellence. Bovey Castle has been awarded LARGE HOTEL OF THE YEAR (2024) by Devon Tourism.
Please note: our hotel is in a very remote location and is not accessible by public transport. Live in accommodation available.
What you’ll be doing?
As Head Porter, you’ll lead by example as the first friendly face our guests encounter, ensuring a warm welcome and smooth arrival experience. You’ll be responsible for managing our team of resort porters, coordinating luggage assistance, guest escorts, and the upkeep of entrances and public areas to the highest standards. With a strong eye for detail and excellent communication skills, you’ll ensure seamless service across all guest touchpoints - providing information on facilities, assisting with transport or deliveries, and working closely with the reception team to uphold our exceptional standards of hospitality.
What you’ll need?
The successful candidate for this role will be professional, knowledgeable and dedicated to delivering first-class experiences to guests and hotel residents. You will be highly attentive with strong communication and interpersonal skills and be confident building a relationship with guests and members of the hotel team. You will be friendly and enthusiastic with a drive to enhance quality service and in turn guest satisfaction.
Thank you for recognising this great opportunity, join us and you’ll get the benefit of:
- Generous Time Off: 31 days of leave, increasing to 33 with service.
- Monthly Tips: Fairly shared service charge/gratuities, all paid on second pay date in the month.
- Discounts & Perks: Exclusive savings at 800+ retailers, gyms, restaurants, days out, and utilities.
- Wellbeing Centre: Access to Hello Fresh recipes, fitness videos, and financial planning tools.
- Health & Wellness Plans: Dental, vision, alternative care, and 24/7 GP access.
- Sustainable Commuting: Cycle-to-Work and Electric Vehicle Leasing options.
- Exclusive EHC Perks: Discounted stays, spa treatments, golf, and leisure at our properties.
- The Happy Hub: Our reward and recognition platform where you can send peer-to-peer cards, earn monetary rewards, be celebrated as Employee of the Month, and receive long-service vouchers.
- Genuine Wellbeing Support: We’re here to support your financial, mental, and physical wellbeing both via our supportive teams and Hospitality Action.
- Employee Comm’s: Stay connected through Eden Engage for all the latest team news.
- Grow with Eden: Develop with us through apprenticeships and leadership programs like RISE & THRIVE.
- Family-Friendly Policies: Enhanced leave and return-to-work financial support for life’s key moments.
- Everyday Essentials: Free parking, meals on duty, uniform provided and a footwear allowance.
A Culture of Collaboration and Care
We work together to create a truly inclusive workplace, where your voice matters, and real change happens:
- Your Voice Matters: Regular surveys that value your input.
- Real Action: “You said, we did”—because we listen and respond.
- Sustainability Focus: Employee champions at every hotel and HQ.
- We’re proud members of the Hoteliers’ Charter, and our team is always at the heart of what we do, guided by our values of Heart, Honesty, Spirit, and Team.
- Our commitment to equity means we welcome talent from all backgrounds, perspectives, and experiences, and we encourage applications from all communities, including underrepresented groups, parents, people living with disabilities, and those bringing diverse perspectives.
Join us to experience what it means to work for a values-led, award-winning employer.
Head Porter - Front of House in Newton Abbot employer: Eden Hotel Collection
Contact Detail:
Eden Hotel Collection Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head Porter - Front of House in Newton Abbot
✨Tip Number 1
Get to know the hotel inside out! Familiarise yourself with Bovey Castle's facilities and services so you can impress during your interview. Show us that you're not just a candidate, but someone who genuinely cares about enhancing guest experiences.
✨Tip Number 2
Practice your communication skills! As Head Porter, you'll be the friendly face of our hotel. Role-play common guest interactions with friends or family to build confidence and ensure you can handle any situation with ease.
✨Tip Number 3
Show your enthusiasm for teamwork! We value collaboration at Eden Hotel Collection, so highlight your experience working in teams. Share examples of how you've contributed to a positive work environment in the past.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows us you're serious about joining our award-winning team. Don’t miss out on this fantastic opportunity!
We think you need these skills to ace Head Porter - Front of House in Newton Abbot
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your enthusiasm for hospitality and how you connect with guests.
Tailor Your Application: Make sure to tailor your application to the Head Porter role. Highlight your experience in managing teams and providing exceptional service, as these are key to what we’re looking for at Bovey Castle.
Be Clear and Concise: Keep your application clear and to the point. Use straightforward language to describe your skills and experiences, making it easy for us to see why you’d be a great fit for our team.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this fantastic opportunity at Eden Hotel Collection.
How to prepare for a job interview at Eden Hotel Collection
✨Know the Company Inside Out
Before your interview, take some time to research Bovey Castle and its recent accolades. Understanding their values, such as hospitality excellence and employee wellbeing, will help you align your answers with what they’re looking for.
✨Showcase Your People Skills
As a Head Porter, you'll be the first point of contact for guests. Prepare examples that highlight your strong communication and interpersonal skills. Think about times when you've gone above and beyond to ensure a guest's satisfaction.
✨Demonstrate Attention to Detail
This role requires a keen eye for detail. Be ready to discuss how you maintain high standards in service and presentation. You might want to share specific instances where your attention to detail made a difference in a guest's experience.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics or how they measure success in the role. This shows your genuine interest in the position and helps you assess if it’s the right fit for you.