At a Glance
- Tasks: Welcome guests, manage check-ins, and enhance their stay with exceptional service.
- Company: Award-winning hotel group recognised for employee wellbeing and engagement.
- Benefits: Generous time off, monthly tips, exclusive discounts, and health plans.
- Other info: Inclusive workplace with opportunities for personal and professional development.
- Why this job: Join a supportive team where your voice matters and grow your career.
- Qualifications: Strong people skills, attention to detail, and a passion for customer service.
The predicted salary is between 22000 - 26000 £ per year.
We’re proud winners of the AA Small Hotel Group of the year 2024-25, rated as a Top 30 Best Place to Work in Hospitality 2024 by The Caterer, and recently crowned Best Employer at the 2025 Springboard Awards for Excellence.
As one of our Receptionist team, you may be the first or last person that our guests interact with and so your customer service skills will be up there with the best. From the arrival experience and throughout our guests' stay, you have the ability to shape their first and last impressions, from your initial warm welcome to assisting check-in, through to ensuring they leave happy and content at check-out. Yet the role is so much more than that; you’ll work closely with other departments to enhance the guest experience, answering incoming calls, allocating rooms and preparing our guests' bills. Your computer skills will be as good as your personal skills.
What you’ll need to be a Receptionist:
- To have a genuine and warm approach, with standout people skills.
- Strong attention to detail and to be IT savvy, ensuring we ‘get it right first time’ whether that be someone’s room allocation, their bill or in just being intuitive enough to notice the details as small as what type of tea they like.
- Good communication skills, and level of English – both written and spoken.
- The ability to work in a fast-paced environment with a ‘can do’ attitude & to love the buzz of being busy.
- Previous experience is preferred but we are more interested in your passion for great customer service and exceptional people skills.
What’s in it for you?
- Generous Time Off: 31 days of leave, increasing to 33 with service.
- Monthly Tips: Fairly shared service charge/gratuities, all paid on second pay date in the month.
- Discounts & Perks: Exclusive savings at 800+ retailers, gyms, restaurants, days out, and utilities.
- Wellbeing Center: Access to Hello Fresh recipes, fitness videos, and financial planning tools.
- Health & Wellness Plans: Dental, vision, alternative care, and 24/7 GP access.
- Sustainable Commuting: Cycle-to-Work and Electric Vehicle Leasing options.
- Exclusive EHC Perks: Discounted stays, spa treatments, golf, and leisure at our properties.
- The Happy Hub: Our reward and recognition platform where you can send peer-to-peer cards, earn monetary rewards, be celebrated as Employee of the Month, and receive long-service vouchers.
- Genuine Wellbeing Support: We’re here to support your financial, mental, and physical wellbeing both via our supportive teams and Hospitality Action.
- Employee Comm’s: Stay connected through Eden Engage for all the latest team news.
- Grow with Eden: Develop with us through apprenticeships and leadership programs like RISE & THRIVE.
- Family-Friendly Policies: Enhanced leave and return-to-work financial support for life’s key moments.
- Everyday Essentials: Free parking, meals on duty, uniform provided and a footwear allowance.
A Culture of Collaboration and Care
We work together to create a truly inclusive workplace, where your voice matters, and real change happens:
- Your Voice Matters: Regular surveys that value your input.
- Real Action: “You said, we did”—because we listen and respond.
- Sustainability Focus: Employee champions at every hotel and HQ.
We’re proud members of the Hoteliers’ Charter, and our team is always at the heart of what we do, guided by our values of Heart, Honesty, Spirit, and Team. Our commitment to equity means we welcome talent from all backgrounds, perspectives, and experiences, and we encourage applications from all communities, including underrepresented groups, parents, people living with disabilities, and those bringing diverse perspectives. Join us to experience what it means to work for a values-led, award-winning employer.
Want to hear more about ‘Life at Eden’? Follow us on Instagram @ehcpeopleINDMP
Hotel Receptionist - Events & Guest Services employer: Eden Hotel Collection
Eden Hotel Collection is an award-winning employer that prioritises employee wellbeing, engagement, and recognition, making it a fantastic place to work as a Hotel Receptionist. With generous time off, competitive benefits, and a culture of collaboration and care, employees are supported in their personal and professional growth while enjoying a vibrant work environment. Join a team that values your voice and offers unique perks, all within a celebrated hospitality setting.
StudySmarter Expert Advice🤫
We think this is how you could land Hotel Receptionist - Events & Guest Services
✨Tip Number 1
Get to know the company culture before your interview. Check out their social media and website to see what they value. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer service skills! Role-play common scenarios you might face as a receptionist. This will not only boost your confidence but also prepare you for those tricky questions during the interview.
✨Tip Number 3
Don’t forget to highlight your IT skills! Since the job requires being tech-savvy, be ready to discuss any relevant software or systems you've used. We want to see how you can hit the ground running!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining our award-winning team at Eden Hotel Collection.
We think you need these skills to ace Hotel Receptionist - Events & Guest Services
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your passion for customer service and hospitality. A warm and genuine tone can make a great first impression.
Tailor Your Application:Make sure to tailor your application to the role of Hotel Receptionist. Highlight your people skills, attention to detail, and any relevant experience. We love seeing how your unique background fits with our values and the role!
Be Clear and Concise:Keep your application clear and to the point. Use straightforward language and avoid jargon. We appreciate well-structured applications that are easy to read, so make sure to proofread for any typos or errors before hitting send!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, you’ll find all the info you need about the role and our amazing company culture right there.
How to prepare for a job interview at Eden Hotel Collection
✨Showcase Your People Skills
As a Hotel Receptionist, your ability to connect with guests is crucial. During the interview, share specific examples of how you've provided exceptional customer service in the past. Highlight moments where you turned a challenging situation into a positive experience.
✨Demonstrate Attention to Detail
The role requires strong attention to detail, so be prepared to discuss how you ensure accuracy in tasks like room allocations and billing. You might even want to mention any systems or methods you use to keep track of details, showing that you can 'get it right first time'.
✨Emphasise Your IT Savvy
Since the job involves using various computer systems, make sure to mention your proficiency with technology. If you have experience with hotel management software or similar tools, bring that up. It shows you're ready to hit the ground running!
✨Exude a Can-Do Attitude
The fast-paced environment means you'll need to be adaptable and positive. Share examples of how you've thrived under pressure in previous roles. This will demonstrate that you not only handle busy situations well but also enjoy the buzz that comes with them.
