Hospitality Apprentice

Hospitality Apprentice

Cheltenham Full-Time No home office possible
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At a Glance

  • Tasks: Join us as a Hospitality Apprentice, mastering food service and rotating through key hotel departments.
  • Company: Eden Hotel Collection is an award-winning boutique hotel group, recognised for its exceptional workplace culture.
  • Benefits: Enjoy 31 days of leave, monthly tips, exclusive discounts, and comprehensive health plans.
  • Why this job: Kickstart your career in luxury hospitality with hands-on training and mentorship in a dynamic environment.
  • Qualifications: No experience needed; just bring enthusiasm, a positive attitude, and a willingness to learn.
  • Other info: Work weekends in a vibrant setting and grow with us through various development programmes.

Launch Your Career in Luxury Hospitality. Are you ready to begin a career that’s fast-paced, rewarding, and full of opportunity? Whether you dream of becoming a hotel manager, a guest experience leader, or a master of events and service, our General Hospitality Apprenticeship is the ideal way to start your journey.

Eden Hotel Collection - Winners of Springboard's Best Employer and Top 30 Best Places to Work - are offering an opportunity to build a career with one of the UK’s most prestigious boutique hotel groups.

What Makes This Different?

This Level 2 Hospitality Apprenticeship, delivered in partnership with HIT Training, offers more than just a qualification. You’ll become a valued member of the Eden team from day one, earning while you learn, and rotating through core departments to discover your strengths and passion. Instead of attending college weekly, your dedicated HIT trainer will visit your hotel to deliver bespoke, hands-on training and one-to-one support - all while you gain real-world experience in an award-winning hospitality setting.

What You’ll Be Doing

  • Begin by mastering food and beverage service - the heart of guest interaction.
  • Rotate through departments including reception, housekeeping, and guest services.
  • Gain confidence, transferable skills, and industry knowledge that lays the foundation for a successful hospitality career.
  • Learn from experienced professionals in beautiful, dynamic hotel environments where no two days are the same.

What We’re Looking For

You don’t need previous experience - just a great attitude and a passion for hospitality. To thrive in this role, you’ll need to:

  • Be enthusiastic, proactive, and eager to learn.
  • Communicate well and enjoy working as part of a team.
  • Bring energy, curiosity, and a "can-do" mindset to every shift.
  • Be comfortable working weekends - our hotels are at their best when they’re buzzing.

What’s in it for you?

  • A minimum of 30 hours per week (across 5 days, including training).
  • The chance to discover which area of hospitality best suits you - and pursue it.
  • At Eden, we don’t just teach the skills - we mentor talent, reward ambition, and create future spa leaders.
  • Generous Time Off: 31 days of leave, increasing to 33 with service.
  • Monthly Tips: Fairly shared service charge/gratuities, all paid on second paydate in the month.
  • Discounts & Perks: Exclusive savings at 800+ retailers, gyms, restaurants, days out, and utilities.
  • Wellbeing Centre: Access to Hello Fresh recipes, fitness videos, and financial planning tools.
  • Health & Wellness Plans: Dental, vision, alternative care, and 24/7 GP access.
  • Sustainable Commuting: Cycle-to-Work and Electric Vehicle Leasing options.
  • Exclusive EHC Perks: Discounted stays, spa treatments, golf, and leisure at our properties.
  • The Happy Hub: Our reward and recognition platform where you can send peer-to-peer cards, earn monetary rewards, be celebrated as Employee of the Month, and receive long-service vouchers.
  • Genuine Wellbeing Support: We’re here to support your financial, mental, and physical wellbeing both via our supportive teams and Hospitality Action.
  • Grow with Eden: Develop with us through apprenticeships and leadership programs like RISE & THRIVE.
  • Family-Friendly Policies: Enhanced leave and return-to-work financial support for life’s key moments.
  • Everyday Essentials: Free parking, meals on duty, uniform provided and a footwear allowance.

A Culture of Collaboration and Care

We work together to create a truly inclusive workplace, where your voice matters, and real change happens:

  • Your Voice Matters: Regular surveys that value your input.
  • Real Action: "You said, we did" - because we listen and respond.
  • Sustainability Focus: Employee champions at every hotel and HQ.

We’re proud members of the Hoteliers’ Charter, and our team is always at the heart of what we do, guided by our values of Heart, Honesty, Spirit, and Team. Our commitment to equity means we welcome talent from all backgrounds, perspectives, and experiences, and we encourage applications from all communities, including underrepresented groups, parents, people living with disabilities, and those bringing diverse perspectives. Join us to experience what it means to work for a values-led, award-winning employer.

Hospitality Apprentice employer: Eden Hotel Collection

Eden Hotel Collection is an exceptional employer, recognised as the Best Employer at the Springboard Awards and a Top 30 Best Place to Work in Hospitality. With a strong focus on employee wellbeing, generous benefits including 31 days of leave, and a culture that values collaboration and inclusivity, you will thrive in a supportive environment that fosters personal and professional growth. Join us to kickstart your career in luxury hospitality, where every day offers new opportunities to learn and excel.
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Contact Detail:

Eden Hotel Collection Recruiting Team

StudySmarter Expert Advice 🤫

We think this is how you could land Hospitality Apprentice

✨Tip Number 1

Familiarise yourself with the Eden Hotel Collection's values and recent awards. Understanding what makes them a top employer will help you align your passion for hospitality with their mission during any conversations or interviews.

✨Tip Number 2

Engage with the Eden Hotel Collection on social media, especially their Instagram @ehcpeople. This will give you insights into their culture and current happenings, which can be useful when discussing your enthusiasm for the role.

✨Tip Number 3

Prepare to demonstrate your proactive attitude and eagerness to learn. Think of examples from your past experiences, even if they are not directly related to hospitality, that showcase your ability to adapt and thrive in a team environment.

✨Tip Number 4

Be ready to discuss your availability, especially for weekends, as this is crucial for the role. Showing that you understand the demands of the hospitality industry and are willing to meet them will set you apart from other candidates.

We think you need these skills to ace Hospitality Apprentice

Customer Service Skills
Teamwork
Communication Skills
Proactivity
Adaptability
Time Management
Attention to Detail
Problem-Solving Skills
Basic Food and Beverage Knowledge
Interpersonal Skills
Positive Attitude
Ability to Work Weekends
Curiosity and Willingness to Learn

Some tips for your application 🫡

Understand the Role: Before applying, take time to understand what the Hospitality Apprentice role entails. Familiarise yourself with the responsibilities and skills required, as this will help you tailor your application.

Craft a Personal Statement: Write a personal statement that reflects your passion for hospitality. Highlight any relevant experiences, even if they are informal, and express your enthusiasm for learning and growing within the industry.

Highlight Soft Skills: Since previous experience isn't necessary, focus on showcasing your soft skills such as communication, teamwork, and a proactive attitude. Use specific examples to demonstrate how you've exhibited these qualities in past situations.

Proofread Your Application: Before submitting, make sure to proofread your application for any spelling or grammatical errors. A well-presented application reflects your attention to detail and professionalism, which is crucial in the hospitality industry.

How to prepare for a job interview at Eden Hotel Collection

✨Show Your Passion for Hospitality

Make sure to express your enthusiasm for the hospitality industry during the interview. Share any experiences, even if they are informal, that demonstrate your love for providing excellent service and creating memorable guest experiences.

✨Demonstrate Team Spirit

Since teamwork is crucial in hospitality, be prepared to discuss examples of how you've successfully worked in a team before. Highlight your ability to communicate effectively and support your colleagues, as this will resonate well with the interviewers.

✨Be Ready for Scenario Questions

Expect questions that ask how you would handle specific situations, such as dealing with a difficult guest or managing a busy shift. Think through potential scenarios beforehand and practice your responses to show that you can think on your feet.

✨Ask Thoughtful Questions

Prepare a few insightful questions about the apprenticeship programme and the company culture. This shows your genuine interest in the role and helps you determine if it's the right fit for you. Consider asking about training opportunities or what a typical day looks like.

Hospitality Apprentice
Eden Hotel Collection
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