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- Tasks: Support all departments, enhance guest service, and build relationships with guests.
- Company: Award-winning Eden Hotel Collection, known for its collaborative culture.
- Benefits: Generous time off, monthly tips, exclusive discounts, and wellbeing support.
- Why this job: Join a values-led team and make a real impact on guest experiences.
- Qualifications: Hotel Front Office experience or relevant part-time experience preferred.
- Other info: Opportunities for growth through apprenticeships and leadership programs.
The predicted salary is between 28800 - 43200 £ per year.
We’re proud winners of the AA Small Hotel Group of the year. Rated as a Top 30 Best Place to Work in Hospitality 2025 by The Caterer. Crowned Best Employer at the 2025 Springboard Awards for Excellence.
As a Duty Manager, you will have a key position in supporting all departments. This role is around enhancing guest service, building relationships with guests and maintaining regular contact with them throughout their stay. You will support other departments during pressure points of service and be an integral ‘go to’ person for both guests and managers.
At Eden Hotel Collection, it is ALL about our guest, 100% customer focused with a ‘can do’ attitude, sense of humour, alongside an eye for detail. You will lead from the front in delivering inspirational service and total guest satisfaction whilst also identifying opportunities to upsell products and services that are available, maximising sales where possible.
Ideally you will already have hotel Front Office experience at Team Leader level or you may have recently graduated and already have significant Reception or F&B experience gained either during a placement year or part-time experience. Either way, you’ll be looking for a role that can widen your experience and be a stepping stone to a future Head of Department role.
Most important are your proven skills/ability to:
- Be professional, knowledgeable and dedicated to delivering first class experiences to guests and hotel residents; high standards will be second nature to you.
- Be highly attentive with strong communication and interpersonal skills with the confidence to build relationships with guests and members of the hotel team.
- Possess a warm and welcoming personality, with high standards of professionalism and a drive to provide a memorable experience for each and every guest.
- Preferably have knowledge of hotel reservation systems and Microsoft Office skills.
What’s in it for you?
- Generous Time Off: 31 days of leave, increasing to 33 with service.
- Monthly Tips: Fairly shared service charge/gratuities, all paid on second pay date in the month.
- Discounts & Perks: Exclusive savings at 800+ retailers, gyms, restaurants, days out, and utilities.
- Wellbeing Centre: Access to Hello Fresh recipes, fitness videos, and financial planning tools.
- Health & Wellness Plans: Dental, vision, alternative care, and 24/7 GP access.
- Sustainable Commuting: Cycle-to-Work and Electric Vehicle Leasing options.
- Exclusive EHC Perks: Discounted stays, spa treatments, golf, and leisure at our properties.
- The Happy Hub: Our reward and recognition platform where you can send peer-to-peer cards, earn monetary rewards, be celebrated as Employee of the Month, and receive long-service vouchers.
- Genuine Wellbeing Support: We’re here to support your financial, mental, and physical wellbeing both via our supportive teams and Hospitality Action.
- Employee Comm’s: Stay connected through Eden Engage for all the latest team news.
- Grow with Eden: Develop with us through apprenticeships and leadership programs like RISE & THRIVE.
- Family-Friendly Policies: Enhanced leave and return-to-work financial support for life’s key moments.
- Everyday Essentials: Free parking, meals on duty, uniform provided and a footwear allowance.
A Culture of Collaboration and Care:
- Your Voice Matters: Regular surveys that value your input.
- Real Action: “You said, we did” because we listen and respond.
- Sustainability Focus: Employee champions at every hotel and HQ.
We’re proud members of the Hoteliers’ Charter, and our team is always at the heart of what we do, guided by our values of Heart, Honesty, Spirit, and Team. Our commitment to equity means we welcome talent from all backgrounds, perspectives, and experiences, and we encourage applications from all communities, including underrepresented groups, parents, people living with disabilities, and those bringing diverse perspectives. Join us to experience what it means to work for a values-led, award-winning employer.
Want to get a flavour for Eden Hotel Collection? Give us a follow on LinkedIn.
Duty Manager employer: Eden Hotel Collection
Contact Detail:
Eden Hotel Collection Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Duty Manager
✨Tip Number 1
Get to know the company culture! Before your interview, check out Eden Hotel Collection's social media and website. Understanding their values and what makes them tick will help you connect with the team and show you're a great fit.
✨Tip Number 2
Practice your people skills! As a Duty Manager, you'll be all about building relationships. Role-play common guest scenarios with friends or family to boost your confidence and communication skills before the big day.
✨Tip Number 3
Show off your upselling skills! Think of ways you can enhance guest experiences and increase sales. Prepare some examples to share during your interview, as this will demonstrate your proactive approach and customer focus.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in joining the Eden Hotel Collection family. Don’t miss out on this opportunity!
We think you need these skills to ace Duty Manager
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We love a warm and welcoming vibe, so don’t be afraid to show us your sense of humour and passion for guest service.
Tailor Your Experience: Make sure to highlight any relevant experience you have in hospitality, especially in Front Office or F&B roles. We want to see how your background aligns with the Duty Manager position, so be specific about your achievements!
Be Professional Yet Approachable: While we appreciate professionalism, we also value approachability. Use a friendly tone in your application to reflect the kind of atmosphere we foster at Eden Hotel Collection. Remember, it’s all about building relationships!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands and shows us you’re serious about joining our team!
How to prepare for a job interview at Eden Hotel Collection
✨Know the Company Inside Out
Before your interview, take some time to research Eden Hotel Collection. Familiarise yourself with their values, recent awards, and what makes them stand out in the hospitality industry. This will not only show your genuine interest but also help you tailor your answers to align with their ethos.
✨Showcase Your Customer Service Skills
As a Duty Manager, your role revolves around enhancing guest service. Prepare examples from your past experiences where you went above and beyond for guests. Highlight your ability to build relationships and maintain high standards of professionalism, as these are key traits they’re looking for.
✨Demonstrate Your Team Spirit
Eden Hotel Collection values collaboration and teamwork. Be ready to discuss how you've supported colleagues during busy times or contributed to a positive team environment. Share specific instances where your leadership made a difference, especially in high-pressure situations.
✨Prepare Questions That Matter
At the end of the interview, you’ll likely have the chance to ask questions. Use this opportunity to inquire about their training programmes, career progression opportunities, or how they support employee wellbeing. This shows that you’re not just interested in the job, but also in growing with the company.
