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- Tasks: Deliver luxury treatments and inspire a high-performing spa team.
- Company: Award-winning hotel group with a focus on employee wellbeing.
- Benefits: Generous time off, monthly tips, and exclusive discounts.
- Why this job: Step into a leadership role while still delivering hands-on treatments.
- Qualifications: NVQ Level 3/4 in Beauty/Spa Therapy and experience in luxury environments.
- Other info: Join a culture of collaboration and care with growth opportunities.
The predicted salary is between 36000 - 60000 ÂŁ per year.
This is a unique role that blends delivering exceptional treatments with leading operational excellence, mentoring, and inspiring our therapists and apprentices. A newly created role within our 5 bubble spa rated boutique spa which we anticipate adding real value to the spa, customers and team.
What you’ll be doing:
- Delivering luxury treatments to the highest standard, exceeding guest expectations every time.
- Acting as a role model for the spa team, setting benchmarks in guest experience, treatment delivery, and professional standards.
- Leading training and development for our therapists and apprentices, ensuring continuous upskilling and confidence across the team.
- Driving treatment and operational excellence: from diary and stock management to retail and revenue opportunities.
- Supporting the Spa Manager by stepping into leadership duties when required.
- Championing innovative techniques such as Hands-Free Massage, ensuring the team can build long and fulfilling careers.
What we’re looking for:
- A qualified Beauty / Spa Therapist with NVQ Level 3 / 4.
- Proven experience in a luxury spa or hotel environment.
- A genuine passion for both delivering treatments and helping others to grow and develop their skills.
- Strong organisational and operational abilities, with the confidence to balance treatments, training, and spa operations.
- Excellent communication and coaching skills — you enjoy sharing your knowledge, giving feedback, and inspiring confidence in others.
- A natural leader with empathy and patience, able to motivate, mentor, and build a high-performing team.
- Flexibility to work weekends and bank holidays.
What’s in it for me?
- The chance to step up from Senior Therapist to a leadership and training role, while still keeping hands-on with treatments.
- Training in advanced techniques to protect your career longevity.
- Generous Time Off: 31 days of leave, increasing to 33 with service.
- Monthly Tips: Fairly shared service charge / gratuities, all paid on second paydate in the month.
- Discounts & Perks: Exclusive savings at 800+ retailers, gyms, restaurants, days out, and utilities.
- Wellbeing Centre: Access to Hello Fresh recipes, fitness videos, and financial planning tools.
- Health & Wellness Plans: Dental, vision, alternative care, and 24 / 7 GP access.
- Sustainable Commuting: Cycle-to-Work and Electric Vehicle Leasing options.
- Exclusive EHC Perks: Discounted stays, spa treatments, golf, and leisure at our properties.
- The Happy Hub: Our reward and recognition platform where you can send peer-to-peer cards, earn monetary rewards, be celebrated as Employee of the Month, and receive long-service vouchers.
- Genuine Wellbeing Support: We’re here to support your financial, mental, and physical wellbeing both via our supportive teams and Hospitality Action.
- Employee Comm’s: Stay connected through Eden Engage for all the latest team news.
- Grow with Eden: Develop with us through apprenticeships and leadership programs like RISE & THRIVE.
- Family-Friendly Policies: Enhanced leave and return-to-work financial support for life’s key moments.
- Everyday Essentials: Free parking, meals on duty, uniform provided and a footwear allowance.
A Culture of Collaboration and Care
We work together to create a truly inclusive workplace, where your voice matters, and real change happens:
- Your Voice Matters: Regular surveys that value your input.
- Real Action: “You said, we did”—because we listen and respond.
- Sustainability Focus: Employee champions at every hotel and HQ.
We’re proud members of the Hoteliers’ Charter, and our team is always at the heart of what we do, guided by our values of Heart, Honesty, Spirit, and Team. Our commitment to equity means we welcome talent from all backgrounds, perspectives, and experiences, and we encourage applications from all communities, including underrepresented groups, parents, people living with disabilities, and those bringing diverse perspectives. Join us to experience what it means to work for a values-led, award-winning employer.
Head Therapist in Cheltenham employer: Eden Hotel Collection
Contact Detail:
Eden Hotel Collection Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head Therapist in Cheltenham
✨Tip Number 1
Network like a pro! Reach out to your connections in the spa and hospitality industry. Attend events, join online forums, and don’t be shy about asking for introductions. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Show off your skills! If you can, offer to do a trial treatment or a demo session. This gives potential employers a taste of what you can bring to the table and shows your confidence in delivering exceptional treatments.
✨Tip Number 3
Be proactive! Follow up after interviews with a thank-you note that highlights your enthusiasm for the role. It’s a great way to remind them of your passion for helping others grow and develop their skills.
✨Tip Number 4
Apply through our website! We love seeing applications directly from candidates who are genuinely interested in joining our award-winning team. Plus, it shows you’re keen on being part of our culture of collaboration and care.
We think you need these skills to ace Head Therapist in Cheltenham
Some tips for your application 🫡
Show Your Passion: When writing your application, let your genuine passion for beauty and spa therapy shine through. We want to see how much you love delivering exceptional treatments and helping others grow in their careers.
Tailor Your Experience: Make sure to highlight your relevant experience in luxury spa or hotel environments. We’re looking for someone who can set benchmarks in guest experience, so share specific examples of how you've exceeded expectations in the past.
Be a Team Player: Since this role involves mentoring and inspiring others, emphasise your communication and coaching skills. We want to know how you’ve motivated teams and contributed to a positive work environment.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and get to know you better. We can’t wait to see what you bring to the table!
How to prepare for a job interview at Eden Hotel Collection
✨Know Your Treatments Inside Out
Make sure you’re well-versed in the luxury treatments offered at the spa. Be prepared to discuss your experience with specific techniques, especially any innovative methods like Hands-Free Massage. This shows your passion and expertise, which is crucial for a Head Therapist role.
✨Showcase Your Leadership Skills
Since this role involves mentoring and inspiring others, think of examples where you've successfully led a team or trained colleagues. Highlight your communication skills and how you’ve motivated others to excel in their roles. This will demonstrate that you can step into leadership duties when needed.
✨Emphasise Organisational Abilities
Be ready to talk about how you manage your time and resources effectively. Discuss your experience with diary management, stock control, and driving revenue opportunities. This will reassure them that you can balance treatments with operational excellence.
✨Align with Their Values
Familiarise yourself with the company’s values of Heart, Honesty, Spirit, and Team. During the interview, share how your personal values align with theirs and how you can contribute to their culture of collaboration and care. This connection can set you apart from other candidates.
