At a Glance
- Tasks: Welcome guests, manage check-ins/outs, and create memorable experiences.
- Company: Eden Hotel Collection, an award-winning employer with a values-led culture.
- Benefits: Opportunities for career growth, supportive team, and focus on wellbeing.
- Other info: Fast-paced environment with plenty of opportunities to develop your career.
- Why this job: Join a passionate team and make a real impact on guest experiences.
- Qualifications: Strong English communication skills and a passion for service.
The predicted salary is between 25000 - 30000 £ per year.
Eden Hotel Collection is seeking a Receptionist to warmly welcome guests, manage check-in/out, and coordinate with teams to deliver memorable experiences.
You will handle reservations, answer queries with confidence, and ensure accurate billing in a fast-paced environment.
We value passion for service and strong English communication, with opportunities to grow within a values-led, award-winning employer.
Join a supportive team focused on wellbeing and career development.
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Guest Experience Concierge in Cheltenham employer: Eden Hotel Collection
Eden Hotel Collection is an exceptional employer that prioritises the growth and development of its employees through a unique apprenticeship programme. Located in the picturesque Stratford-upon-Avon, we offer a supportive work culture where you can earn while you learn, gaining valuable experience and a Level 3 qualification in Beauty, Wellbeing & Holistic Therapy. Join us to be part of a passionate team dedicated to delivering luxury spa services, with flexible working hours and opportunities for personal and professional advancement.
StudySmarter Expert Advice🤫
We think this is how you could land Guest Experience Concierge in Cheltenham
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Eden Hotel Collection. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Eden Hotel Collection
Don't be shy about reaching out to Eden Hotel Collection directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Guest Experience Concierge in Cheltenham
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Eden Hotel Collection and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Eden Hotel Collection
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
