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- Tasks: Welcome guests, manage check-ins, and enhance their stay with exceptional service.
- Company: Join the award-winning Eden Hotel Collection, recognised for employee wellbeing and hospitality excellence.
- Benefits: Enjoy 31 days off, monthly tips, exclusive discounts, and health plans.
- Why this job: Be part of a supportive team that values your growth and happiness in a vibrant environment.
- Qualifications: Strong people skills, attention to detail, and a passion for customer service are essential.
- Other info: We celebrate diversity and encourage applications from all backgrounds.
The predicted salary is between 30000 - 42000 £ per year.
** We’re proud winners of the AA Small Hotel Group of the year 2024-25, rated as a Top 30 Best Place to Work in Hospitality 2024 by The Caterer, and recently crowned Best Employer at the Springboard Awards for Excellence**
**Bovey Castle has been awarded LARGE HOTEL OF THE YEAR (2024) by Devon Tourism**
An exciting opportunity to join a beautiful property, reporting directly to the Front of House Manager, this role would be ideal for an experienced Supervisor or Assistant Manager ready to take the next step in their career
What you’ll be doing?
As our Assistant Reception Manager, you may be the first or last person that our guests interact with and so your customer service skills will be up there with the best. From the arrival experience and throughout our guests stay, you have the ability to shape their first and last impressions, from your initial warm welcome to assisting check-in, through to ensuring they leave happy and content at check-out.
Yet the role is so much more than that, you’ll work closely with other departments to enhance guest the guest experience, answering incoming calls, allocating rooms and preparing our guests bills, your computer skills will be as good as your personal skills.
What you’ll need to be an Assistant Receptionist Manager?
- To have a genuine and warm approach, with stand out people skills;
- Lead and support the front office team to provide a seamless guest experience
- Train, coach, and support team members
- Previous management experience would be an advantage
- Strong attention to detail and to be IT savvy, ensuring we ‘get it right first time’ whether that be someone’s room allocation, their bill or in just being intuitive enough to notice the details as small as what type of tea they like…
- Good communication skills, and level of English – both written and spoken;
- The ability to work in a fast-paced environment with a ‘can do’ attitude & to love the buzz of being busy;
- Previous experience is preferred but we are more interested in your passion for great customer service and exceptional people skills
What’s in it for you?
At Eden Hotel Collection, we’re proud of our award-winning approach to employee wellbeing, engagement, and recognition (with industry award wins in both 2023 and 2024!)—which means you’re joining a team that values your happiness, growth, and success every step of the way.
- Generous Time Off: 31 days of leave, increasing to 33 with service.
- Monthly Tips: Fairly shared service charge/gratuities, all paid on second paydate in the month.
- Discounts & Perks: Exclusive savings at 800+ retailers, gyms, restaurants, days out, and utilities.
- Wellbeing Center: Access to Hello Fresh recipes, fitness videos, and financial planning tools.
- Health & Wellness Plans: Dental, vision, alternative care, and 24/7 GP access.
- Sustainable Commuting: Cycle-to-Work and Electric Vehicle Leasing options.
- Exclusive EHC Perks: Discounted stays, spa treatments, golf, and leisure at our properties.
- The Happy Hub: Our reward and recognition platform where you can send peer-to-peer cards, earn monetary rewards, be celebrated as Employee of the Month, and receive long-service vouchers.
- Genuine Wellbeing Support: We’re here to support your financial, mental, and physical wellbeing both via our supportive teams and Hospitality Action.
- Employee Comm’s: Stay connected through Eden Engage for all the latest team news.
- Grow with Eden: Develop with us through apprenticeships and leadership programs like RISE & THRIVE.
- Family-Friendly Policies: Enhanced leave and return-to-work financial support for life’s key moments.
- Everyday Essentials: Free parking, meals on duty, uniform provided and a footwear allowance.
A Culture of Collaboration and Care
We work together to create a truly inclusive workplace, where your voice matters, and real change happens:
- Your Voice Matters: Regular surveys that value your input.
- Real Action: “You said, we did”—because we listen and respond.
- Sustainability Focus: Employee champions at every hotel and HQ.
We’re proud members of the Hoteliers’ Charter, and our team is always at the heart of what we do, guided by our values of Heart, Honesty, Spirit, and Team.
Our commitment to equity means we welcome talent from all backgrounds, perspectives, and experiences, and we encourage applications from all communities, including underrepresented groups, parents, people living with disabilities, and those bringing diverse perspectives. Join us to experience what it means to work for a values-led, award-winning employer.
INDMP
Assistant Reception Manager employer: Eden Hotel Collection
Contact Detail:
Eden Hotel Collection Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assistant Reception Manager
✨Tip Number 1
Familiarise yourself with Bovey Castle and its unique offerings. Understanding the hotel's history, awards, and guest experience will help you demonstrate your passion for the role during interviews.
✨Tip Number 2
Showcase your customer service skills by preparing examples of how you've positively impacted guest experiences in previous roles. Be ready to discuss specific situations where your attention to detail made a difference.
✨Tip Number 3
Network with current or former employees of Eden Hotel Collection. They can provide insights into the company culture and expectations, which can be invaluable when tailoring your approach.
✨Tip Number 4
Prepare to discuss your leadership style and how you would support and train team members. Highlight any relevant management experience and your ability to thrive in a fast-paced environment.
We think you need these skills to ace Assistant Reception Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and management. Emphasise any previous roles where you led a team or improved guest experiences, as this aligns with the responsibilities of an Assistant Reception Manager.
Craft a Compelling Cover Letter: In your cover letter, express your passion for hospitality and customer service. Mention specific examples of how you've created positive guest experiences in the past, and explain why you're excited about the opportunity at Eden Hotel Collection.
Showcase Your People Skills: Since the role requires strong interpersonal skills, include examples in your application that demonstrate your ability to connect with guests and colleagues. Highlight any training or coaching experiences you've had with team members.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. Clear and professional communication is key, especially in a role that involves guest interaction.
How to prepare for a job interview at Eden Hotel Collection
✨Showcase Your Customer Service Skills
As an Assistant Reception Manager, your customer service skills are paramount. Be prepared to share specific examples of how you've created positive experiences for guests in previous roles. Highlight your ability to handle difficult situations with grace and professionalism.
✨Demonstrate Team Leadership
This role involves leading and supporting a team. Discuss your experience in training and coaching others, and how you foster a collaborative environment. Mention any strategies you've used to motivate your team and ensure a seamless guest experience.
✨Emphasise Attention to Detail
Attention to detail is crucial in this position. Prepare to discuss how you've ensured accuracy in tasks such as room allocations and billing in past roles. You might also want to mention how you notice small details that enhance the guest experience, like remembering a guest's preferred tea.
✨Exhibit a Positive Attitude
A 'can do' attitude is essential in a fast-paced environment. During the interview, convey your enthusiasm for the hospitality industry and your passion for providing exceptional service. Share examples of how you've maintained positivity under pressure and contributed to a vibrant workplace culture.
