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- Tasks: Create a warm welcome and manage front-desk operations for our guests.
- Company: Join a hospitality leader that values inclusivity and collaboration.
- Benefits: Enjoy 31 days off, monthly tips, and exclusive discounts at over 800 retailers.
- Other info: Access wellbeing support and family-friendly policies in a dynamic environment.
- Why this job: Be the first and last impression for guests, making their stay memorable.
- Qualifications: Excellent people skills and attention to detail are essential.
The predicted salary is between 30000 - 40000 £ per year.
As a member of our Receptionist team, you will be the first or last person our guests interact with. Your role is to create a warm welcome, manage front‑desk operations, assist with check‑in and check‑out, handle calls, allocate rooms, and prepare guest bills. You’ll collaborate with other departments to enhance the overall guest experience.
Responsibilities
- Greet guests and provide a memorable arrival experience.
- Assist with check‑in and check‑out procedures.
- Answer and route incoming calls.
- Allocate rooms and prepare guest invoices accurately.
- Coordinate with housekeeping, maintenance, and other teams to ensure guest satisfaction.
Qualifications
- Genuine, warm approach with excellent people skills.
- Strong attention to detail and IT savvy, ensuring accurate room allocation, billing and quick issue resolution.
- Good communication skills and proficiency in written and spoken English.
- Ability to thrive in a fast‑paced environment with a "can do" attitude.
- Previous hospitality experience preferred, though passion for great customer service is equally valued.
Benefits
- Generous time off: 31 days of leave, increasing to 33 with service.
- Monthly tips: fair service charge/gratuities paid on the second payday of the month.
- Discounts & perks: exclusive savings at 800+ retailers, gyms, restaurants, and utilities.
- Wellbeing centre: access to Hello Fresh recipes, fitness videos, and financial planning tools.
- Health & wellness plans: dental, vision, alternative care, and 24/7 GP access.
- Sustainable commuting: cycle‑to‑work and electric vehicle leasing options.
- Exclusive EHC perks: discounted stays, spa treatments, golf, and leisure at our properties.
- Employee rewards: peer‑to‑peer cards, monetary rewards, Employee of the Month, and long‑service vouchers.
- Wellbeing support: financial, mental, and physical wellbeing support through our teams and Hospitality Action.
- Family‑friendly policies: enhanced leave and return‑to‑work financial support for life’s key moments.
- Everyday essentials: free parking, meals on duty, uniform provided, and a footwear allowance.
Culture & Values
- Cultivate inclusivity, collaboration, and care.
- Voice matters: regular surveys with real action.
- Sustainability focus: employees champion sustainability at each hotel and HQ.
- Guided by our values of Heart, Honesty, Spirit, and Team.
- Proud members of the Hoteliers' Charter, ensuring responsible and ethical operations.
Reception Supervisor - Front of House in Stratford-upon-Avon employer: Eden Hotel Collection Limited
Contact Detail:
Eden Hotel Collection Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Reception Supervisor - Front of House in Stratford-upon-Avon
✨Tip Number 1
First impressions matter! When you walk into an interview, channel that warm and welcoming vibe you’d use with guests. Smile, make eye contact, and show your enthusiasm for the role. Remember, you’re not just showcasing your skills; you’re also demonstrating how you’ll create a memorable experience for guests.
✨Tip Number 2
Be ready to chat about your previous experiences in hospitality. Think of specific examples where you’ve gone above and beyond for a guest or resolved an issue quickly. This shows you’ve got the 'can do' attitude we love and that you can thrive in a fast-paced environment.
✨Tip Number 3
Don’t forget to ask questions during your interview! It’s a great way to show your interest in the role and the company culture. Ask about how different departments collaborate to enhance guest experiences – it’ll give you insight into how you can fit into the team.
✨Tip Number 4
Finally, apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll have access to all the perks and benefits we offer, making it easier for you to thrive in your new role. Let’s get you on board!
We think you need these skills to ace Reception Supervisor - Front of House in Stratford-upon-Avon
Some tips for your application 🫡
Show Your Personality: When writing your application, let your genuine and warm personality shine through. We want to see the real you, so don’t be afraid to express your passion for hospitality and customer service!
Tailor Your Application: Make sure to customise your application to highlight your relevant experience and skills. Mention any previous roles in hospitality and how they’ve prepared you for this Reception Supervisor position with us.
Be Detail-Oriented: Pay close attention to detail in your application. Double-check for any typos or errors, especially since accuracy is key in our line of work. A polished application shows us you’re serious about the role!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for all the fantastic benefits we offer!
How to prepare for a job interview at Eden Hotel Collection Limited
✨Show Your Warmth
As a Reception Supervisor, your ability to create a warm welcome is crucial. During the interview, demonstrate your genuine approach by sharing examples of how you've made guests feel special in previous roles. A friendly smile and positive attitude can go a long way!
✨Highlight Your Attention to Detail
This role requires strong attention to detail, especially when it comes to room allocation and billing. Be prepared to discuss specific instances where your meticulous nature helped resolve issues or improve guest experiences. Mention any relevant IT skills that support this.
✨Communicate Clearly
Good communication skills are essential for this position. Practice articulating your thoughts clearly and confidently. You might even want to role-play common scenarios, like handling a difficult guest or coordinating with other departments, to showcase your proficiency.
✨Embrace the Fast-Paced Environment
The hospitality industry can be hectic, so it's important to convey your 'can do' attitude. Share stories that illustrate your ability to thrive under pressure, whether it’s juggling multiple tasks at the front desk or resolving guest complaints swiftly.