At a Glance
- Tasks: Welcome guests and manage bookings to create a relaxing spa experience.
- Company: Join the award-winning Eden Hotel Collection with a focus on employee wellbeing.
- Benefits: 31 days off, monthly tips, discounts at 800+ retailers, and health plans.
- Other info: Flexible hours, inclusive culture, and opportunities for growth.
- Why this job: Be the friendly face that helps guests unwind and enjoy their stay.
- Qualifications: Great people skills and tech-savvy; spa experience is a plus.
The predicted salary is between 20000 - 25000 £ per year.
As Spa Receptionist, you will ensure our customers feel welcome and at ease the moment they come through the door. Whether they visit the gym, are a regular spa guest, or have a day/stay of relaxation and spa pampering planned, it's your warm and friendly greeting that sets the tone for our customer's experience. You'll take treatment bookings and payments, answer membership and treatment enquiries and work closely with the therapy team to ensure a busy day runs like clockwork in our spa. You'll also support your manager to maximise revenue through proactive product sales and careful treatment diary management. You will provide information on hotel services and most importantly, as their host, make our guests feel welcome and help them unwind during their stay.
Responsibilities & Qualifications
- Well presented, confident, and with natural people skills.
- Tech savvy with the ability to manage bookings within our 'prem spa' booking engine.
- Experience within a hotel or spa environment is desirable, but more important is the ability to provide great service and build rapport with guests.
- Ability to work flexible hours, including regular weekends and bank holidays.
Benefits
- Generous time off: 31 days of leave, increasing to 33 with service.
- Monthly tips: Fairly shared service charge/gratuities, all paid on the second paydate in the month.
- Discounts & perks: Exclusive savings at 800+ retailers, gyms, restaurants, days out, and utilities.
- Wellbeing centre: Access to Hello Fresh recipes, fitness videos, and financial planning tools.
- Health & wellness plans: Dental, vision, alternative care, and 24/7 GP access.
- Sustainable commuting: Cycle‑to‑Work and Electric Vehicle Leasing options.
- Exclusive EHC perks: Discounted stays, spa treatments, golf, and leisure at our properties.
- The Happy Hub: Our reward and recognition platform where you can send peer‑to‑peer cards, earn monetary rewards, be celebrated as Employee of the Month, and receive long‑service vouchers.
- Genuine wellbeing support: We provide support for your financial, mental, and physical wellbeing via our supportive teams and Hospitality Action.
- Employee COMM's: Stay connected through Eden Engage for all the latest team news.
- Grow with Eden: Develop through apprenticeships and leadership programs such as RISE & THRIVE.
- Family‑friendly policies: Enhanced leave and return‑to‑work financial support for life's key moments.
- Everyday essentials: Free parking, meals on duty, uniform provided, and a footwear allowance.
A Culture of Collaboration and Care
We work together to create a truly inclusive workplace, where your voice matters, and real change happens.
- Your voice matters: Regular surveys that value your input.
- Real action: "You said, we did" – because we listen and respond.
- Sustainability focus: Employee champions at every hotel and HQ.
We're proud members of the Hoteliers' Charter, and our team is always at the heart of what we do, guided by our values of Heart, Honesty, Spirit, and Team.
Spa Receptionist - Spa employer: Eden Hotel Collection Limited
At Eden Hotel Collection, we pride ourselves on being an exceptional employer, offering a supportive and inclusive work environment where your contributions are valued. As a Spa Receptionist, you'll enjoy generous benefits including 31 days of leave, access to wellness resources, and opportunities for personal growth through our development programmes. Our culture fosters collaboration and care, ensuring that you feel empowered and appreciated while providing outstanding service to our guests.
Contact Details:
Eden Hotel Collection Limited Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Spa Receptionist - Spa
✨Tip Number 1
First things first, make sure you know the ins and outs of the spa and hotel services. When you walk in for that interview, being able to chat confidently about what we offer will show you're genuinely interested and ready to welcome our guests.
✨Tip Number 2
Practice your people skills! Role-play with a friend or family member to get comfortable with greeting guests and handling enquiries. The more natural you are, the better you'll connect with our customers when it counts.
✨Tip Number 3
Don’t forget to showcase your tech-savviness! Familiarise yourself with booking systems like 'prem spa' so you can demonstrate your ability to manage bookings efficiently during the interview. We love a candidate who can hit the ground running!
✨Tip Number 4
Finally, apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re keen on joining our team at Eden Hotel Collection, where we truly value our staff and their wellbeing.
We think you need these skills to ace Spa Receptionist - Spa
Some tips for your application 🫡
Be Yourself:When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show off your warm and friendly nature that’s perfect for a Spa Receptionist.
Tailor Your Application:Make sure to customise your application to highlight your relevant experience and skills. Mention any previous roles in hospitality or customer service that showcase your ability to make guests feel welcome and at ease.
Show Off Your Tech Skills:Since we use the 'prem spa' booking engine, it’s a good idea to mention any tech-savviness you have. If you've worked with booking systems before, let us know how you managed them efficiently!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this fantastic opportunity to join our team!
How to prepare for a job interview at Eden Hotel Collection Limited
✨Show Your Warmth
As a Spa Receptionist, your ability to make guests feel welcome is crucial. Practice a friendly greeting and maintain a warm tone throughout the interview. Think about how you can convey your natural people skills and ensure that your personality shines through.
✨Know the Spa Inside Out
Familiarise yourself with the services offered at the spa and any unique selling points. Be prepared to discuss how you would promote these services to guests. This shows your enthusiasm for the role and your proactive approach to maximising revenue.
✨Tech Savvy is Key
Since you'll be using the 'prem spa' booking engine, brush up on your tech skills before the interview. If possible, practice using similar booking systems or software. Being able to demonstrate your comfort with technology will give you an edge.
✨Flexibility is Your Friend
The job requires flexibility in working hours, so be ready to discuss your availability. Highlight any previous experience where you've adapted to changing schedules or worked during weekends and holidays. This shows your commitment and readiness for the role.
