At a Glance
- Tasks: Welcome guests and manage bookings for a relaxing spa experience.
- Company: Join the award-winning Eden Hotel Collection with a focus on employee wellbeing.
- Benefits: 31 days off, monthly tips, exclusive discounts, and health plans.
- Other info: Flexible hours, inclusive culture, and opportunities for growth.
- Why this job: Be the friendly face that helps guests unwind and enjoy their stay.
- Qualifications: Great people skills and tech-savvy; spa experience is a plus.
The predicted salary is between 22000 - 26000 £ per year.
As Spa Receptionist, you will ensure our customers feel welcome and at ease the moment they come through the door. Whether they visit the gym, are a regular spa guest, or have a day/stay of relaxation and spa pampering planned, it's your warm and friendly greeting that sets the tone for our customer's experience. You'll take treatment bookings and payments, answer membership and treatment enquiries and work closely with the therapy team to ensure a busy day runs like clockwork in our spa. You'll also support your manager to maximise revenue through proactive product sales and careful treatment diary management. You will provide information on hotel services and most importantly, as their host, make our guests feel welcome and help them unwind during their stay.
Responsibilities & Qualifications
- Well presented, confident, and with natural people skills.
- Tech savvy with the ability to manage bookings within our 'prem spa' booking engine.
- Experience within a hotel or spa environment is desirable, but more important is the ability to provide great service and build rapport with guests.
- Ability to work flexible hours, including regular weekends and bank holidays.
Benefits
- Generous time off: 31 days of leave, increasing to 33 with service.
- Monthly tips: Fairly shared service charge/gratuities, all paid on the second paydate in the month.
- Discounts & perks: Exclusive savings at 800+ retailers, gyms, restaurants, days out, and utilities.
- Wellbeing centre: Access to Hello Fresh recipes, fitness videos, and financial planning tools.
- Health & wellness plans: Dental, vision, alternative care, and 24/7 GP access.
- Sustainable commuting: Cycle‑to‑Work and Electric Vehicle Leasing options.
- Exclusive EHC perks: Discounted stays, spa treatments, golf, and leisure at our properties.
- The Happy Hub: Our reward and recognition platform where you can send peer‑to‑peer cards, earn monetary rewards, be celebrated as Employee of the Month, and receive long‑service vouchers.
- Genuine wellbeing support: We provide support for your financial, mental, and physical wellbeing via our supportive teams and Hospitality Action.
- Employee COMM's: Stay connected through Eden Engage for all the latest team news.
- Grow with Eden: Develop through apprenticeships and leadership programs such as RISE & THRIVE.
- Family‑friendly policies: Enhanced leave and return‑to‑work financial support for life's key moments.
- Everyday essentials: Free parking, meals on duty, uniform provided, and a footwear allowance.
A Culture of Collaboration and Care
We work together to create a truly inclusive workplace, where your voice matters, and real change happens.
- Your voice matters: Regular surveys that value your input.
- Real action: "You said, we did" – because we listen and respond.
- Sustainability focus: Employee champions at every hotel and HQ.
We're proud members of the Hoteliers' Charter, and our team is always at the heart of what we do, guided by our values of Heart, Honesty, Spirit, and Team.
Spa Front Desk Host: Guest Experience & Bookings employer: Eden Hotel Collection Limited
Eden Hotel Collection is an exceptional employer that prioritises employee wellbeing and growth, offering generous benefits such as 31 days of leave, monthly tips, and exclusive discounts at over 800 retailers. Our collaborative and inclusive work culture fosters a sense of belonging, where your voice is valued and genuine support for your mental, physical, and financial wellbeing is provided. With opportunities for professional development through apprenticeships and leadership programmes, working with us means being part of a team that truly cares about your success and happiness.
Contact Details:
Eden Hotel Collection Limited Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Spa Front Desk Host: Guest Experience & Bookings
✨Tip Number 1
First things first, make sure you know the ins and outs of the spa and hotel services. When you walk in for that interview, being able to chat confidently about what we offer will show you're genuinely interested and ready to welcome our guests.
✨Tip Number 2
Practice your people skills! Role-play with a friend or family member to get comfortable with greeting guests and handling enquiries. The more natural you are, the better you'll connect with our customers when it counts.
✨Tip Number 3
Don’t forget to showcase your tech-savviness! Familiarise yourself with booking systems like 'prem spa' so you can impress us with your ability to manage bookings efficiently during the interview.
✨Tip Number 4
Finally, apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re keen on joining our team at Eden Hotel Collection, where we truly value our staff's happiness and growth.
We think you need these skills to ace Spa Front Desk Host: Guest Experience & Bookings
Some tips for your application 🫡
Be Yourself:When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show off your warm and friendly nature that aligns with our guest experience focus.
Tailor Your Application:Make sure to customise your application for the Spa Front Desk Host role. Highlight any relevant experience in hospitality or customer service, and mention how you can contribute to creating a welcoming atmosphere for our guests.
Show Off Your Tech Skills:Since you'll be managing bookings with our 'prem spa' booking engine, it’s a good idea to mention any tech-savvy skills you have. If you've used similar systems before, let us know!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this fantastic opportunity to join our team!
How to prepare for a job interview at Eden Hotel Collection Limited
✨Know the Spa Inside Out
Before your interview, make sure you’re familiar with the spa's services and offerings. This will not only help you answer questions confidently but also show your genuine interest in the role. Research any unique treatments or packages they offer to impress your interviewers.
✨Show Off Your People Skills
As a Spa Front Desk Host, your ability to connect with guests is crucial. During the interview, share examples of how you've built rapport with customers in the past. Use specific anecdotes that highlight your warm and friendly approach to customer service.
✨Demonstrate Tech Savviness
Since you'll be managing bookings through the 'prem spa' booking engine, it’s important to showcase your tech skills. If you have experience with similar systems, mention it! If not, express your willingness to learn and adapt quickly to new technologies.
✨Emphasise Flexibility and Team Spirit
The role requires flexibility, including working weekends and bank holidays. Be prepared to discuss your availability and willingness to work varied hours. Also, highlight your ability to collaborate with the therapy team to ensure smooth operations, as teamwork is key in this environment.
