At a Glance
- Tasks: Welcome guests, manage check-ins, and enhance their stay with exceptional service.
- Company: Award-winning hotel group recognised for employee wellbeing and engagement.
- Benefits: 31 days off, monthly tips, exclusive discounts, and health plans.
- Other info: Inclusive culture with opportunities for personal and professional development.
- Why this job: Join a supportive team where your voice matters and grow your career.
- Qualifications: Great people skills, attention to detail, and a passion for customer service.
The predicted salary is between 22000 - 26000 £ per year.
What you'll be doing? As one of our Receptionist team, you may be the first or last person that our guests interact with and so your customer service skills will be up there with the best. From the arrival experience and throughout our guests' stay, you have the ability to shape their first and last impressions, from your initial warm welcome to assisting check-in, through to ensuring they leave happy and content at check-out. Yet the role is so much more than that, you'll work closely with other departments to enhance the guest experience, answering incoming calls, allocating rooms and preparing our guests' bills; your computer skills will be as good as your personal skills.
What you'll need to be a Receptionist? To have a genuine and warm approach, with stand out people skills; Strong attention to detail and to be IT savvy, ensuring we 'get it right first time' whether that be someone's room allocation, their bill or just being intuitive enough to notice the details as small as what type of tea they like. Good communication skills, and level of English – both written and spoken; The ability to work in a fast-paced environment with a 'can do' attitude & to love the buzz of being busy; Previous experience is preferred but we are more interested in your passion for great customer service and exceptional people skills.
What's in it for you? At Eden Hotel Collection, we're proud of our award-winning approach to employee wellbeing, engagement, and recognition which means you're joining a team that values your happiness, growth, and success every step of the way.
- Generous Time Off: 31 days of leave, increasing to 33 with service.
- Monthly Tips: Fairly shared service charge/gratuities, all paid on second paydate in the month.
- Discounts & Perks: Exclusive savings at 800+ retailers, gyms, restaurants, days out, and utilities.
- Wellbeing Center: Access to Hello Fresh recipes, fitness videos, and financial planning tools.
- Health & Wellness Plans: Dental, vision, alternative care, and 24/7 GP access.
- Sustainable Commuting: Cycle-to-Work and Electric Vehicle Leasing options.
- Exclusive EHC Perks: Discounted stays, spa treatments, golf, and leisure at our properties.
- The Happy Hub: Our reward and recognition platform where you can send peer-to-peer cards, earn monetary rewards, be celebrated as Employee of the Month, and receive long-service vouchers.
- Genuine Wellbeing Support: We're here to support your financial, mental, and physical wellbeing both via our supportive teams and Hospitality Action.
- Employee Comm's: Stay connected through Eden Engage for all the latest team news.
- Grow with Eden: Develop with us through apprenticeships and leadership programs like RISE & THRIVE.
- Family-Friendly Policies: Enhanced leave and return-to-work financial support for life's key moments.
- Everyday Essentials: Free parking, meals on duty, uniform provided and a footwear allowance.
A Culture of Collaboration and Care: We work together to create a truly inclusive workplace, where your voice matters, and real change happens:
- Your Voice Matters: Regular surveys that value your input.
- Real Action: "You said, we did" - because we listen and respond.
- Sustainability Focus: Employee champions at every hotel and HQ.
We're proud members of the Hoteliers' Charter, and our team is always at the heart of what we do, guided by our values of Heart, Honesty, Spirit, and Team. Our commitment to equity means we welcome talent from all backgrounds, perspectives, and experiences, and we encourage applications from all communities, including underrepresented groups, parents, people living with disabilities, and those bringing diverse perspectives. Join us to experience what it means to work for a values-led, award-winning employer.
Hotel Receptionist in Royal Leamington Spa employer: Eden Hotel Collection Limited
Eden Hotel Collection is an award-winning employer, recognised for its commitment to employee wellbeing and engagement, making it a fantastic place to work as a Hotel Receptionist. With generous time off, exclusive discounts, and a culture that prioritises collaboration and care, employees are supported in their personal and professional growth while enjoying a vibrant work environment. Join a team that values your voice and offers unique perks, ensuring you thrive both at work and beyond.
Contact Details:
Eden Hotel Collection Limited Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Hotel Receptionist in Royal Leamington Spa
✨Tip Number 1
Get to know the company inside out! Before your interview, check out their social media and website. This will help you understand their values and culture, so you can show them you're a perfect fit.
✨Tip Number 2
Practice your people skills! Since you'll be the first and last point of contact for guests, role-play common scenarios with friends or family. This will help you feel more confident and ready to impress during the real deal.
✨Tip Number 3
Show off your IT skills! Brush up on any software or systems mentioned in the job description. Being tech-savvy is key, so make sure you can demonstrate your abilities during the interview.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email. It shows your enthusiasm for the role and keeps you fresh in their minds. Plus, it’s a great way to reiterate your passion for customer service!
We think you need these skills to ace Hotel Receptionist in Royal Leamington Spa
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your passion for customer service and hospitality. A warm and genuine tone can make a great first impression.
Tailor Your Application:Make sure to tailor your application to the role of Hotel Receptionist. Highlight your people skills, attention to detail, and any relevant experience. We love seeing how your unique background fits with our values and the role!
Proofread, Proofread, Proofread!:Before hitting send, give your application a thorough proofread. Good communication skills are key in this role, so ensure your written English is spot on. Typos can distract from your amazing qualifications!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the info you need about the role and our fantastic company culture!
How to prepare for a job interview at Eden Hotel Collection Limited
✨Show Off Your People Skills
As a Hotel Receptionist, your ability to connect with guests is crucial. During the interview, share specific examples of how you've provided exceptional customer service in the past. This will demonstrate your genuine and warm approach, which is exactly what they’re looking for.
✨Be IT Savvy
Since the role requires good computer skills, brush up on any relevant software or systems you might encounter. If you have experience with hotel management software, mention it! Being able to discuss your tech skills confidently can set you apart from other candidates.
✨Prepare for Fast-Paced Scenarios
Expect questions about how you handle busy situations. Think of a time when you successfully managed multiple tasks at once, like checking in guests while answering phone calls. This will show that you thrive in a bustling environment and have that 'can do' attitude they value.
✨Know the Company Culture
Familiarise yourself with Eden Hotel Collection’s values and recent awards. Mentioning their commitment to employee wellbeing and collaboration during your interview can highlight your alignment with their culture. It shows you’ve done your homework and are genuinely interested in being part of their team.
