At a Glance
- Tasks: Welcome guests, assist with luggage, and maintain cleanliness in public areas.
- Company: Join an award-winning resort recognised for excellence in hospitality and employee wellbeing.
- Benefits: Enjoy 31 days of leave, discounts at 800+ retailers, and access to a wellbeing centre.
- Other info: Follow us on Instagram @ehcpeople to see what life is like at Eden.
- Why this job: Be part of a supportive team culture that values your contributions and offers career growth.
- Qualifications: Strong communication skills and a friendly, professional attitude are essential.
The predicted salary is between 24000 - 36000 £ per year.
We’re proud winners of the AA Small Hotel Group of the year 2024-25, rated as a Top 30 Best Place to Work in Hospitality 2025 by The Caterer, and recently crowned Best Employer at the 2025 Springboard Awards for Excellence
Please note: our hotel is in a very remote location and is not accessible by public transport. Live in accommodation available.
What you’ll be doing?
As a Resort Porter, you’ll be the first friendly face our guests meet, offering a warm welcome and seamless service from the moment they arrive.
You’ll assist with luggage, escort guests to their rooms, and ensure our entrances and public areas are always immaculate. With a keen eye for detail, you’ll provide information on our facilities, help with transport or deliveries, and support the front desk and concierge team.
What you’ll need?
The successful candidate for this role will be professional, knowledgeable and dedicated to delivering first‑class experiences to guests and hotel residents.
You will be highly attentive with strong communication and interpersonal skills and be confident building a relationship with guests and members of the hotel team. You will be friendly and enthusiastic with a drive to enhance quality service and in turn guest satisfaction.
Benefits
- Generous Time Off: 31 days of leave, increasing to 33 with service.
- Monthly Tips: Fairly shared service charge/gratuities, all paid on second pay date in the month.
- Discounts & Perks: Exclusive savings at 800+ retailers, gyms, restaurants, days out, and utilities.
- Wellbeing Centre: Access to Hello Fresh recipes, fitness videos, and financial planning tools.
- Health & Wellness Plans: Dental, vision, alternative care, and 24/7 GP access.
- Sustainable Commuting: Cycle‑to‑Work and Electric Vehicle Leasing options.
- Exclusive EHC Perks: Discounted stays, spa treatments, golf, and leisure at our properties.
- The Happy Hub: Our reward and recognition platform where you can send peer‑to‑peer cards, earn monetary rewards, be celebrated as Employee of the Month, and receive long‑service vouchers.
- Genuine Wellbeing Support: We’re here to support your financial, mental, and physical wellbeing both via our supportive teams and Hospitality Action.
- Employee Comm’s: Stay connected through Eden Engage for all the latest team news.
- Grow with Eden: Develop with us through apprenticeships and leadership programs like RISE & THRIVE.
- Family‑Friendly Policies: Enhanced leave and return‑to‑work financial support for life’s key moments.
- Everyday Essentials: Free parking, meals on duty, uniform provided and a footwear allowance.
A Culture of Collaboration and Care
- Your Voice Matters: Regular surveys that value your input.
- Real Action: “You said, we did” – because we listen and respond.
- Sustainability Focus: Employee champions at every hotel and HQ.
We’re proud members of the Hoteliers’ Charter, and our team is always at the heart of what we do, guided by our values of Heart, Honesty, Spirit, and Team.
Our commitment to equity means we welcome talent from all backgrounds, perspectives, and experiences, and we encourage applications from all communities, including underrepresented groups, parents, people living with disabilities, and those bringing diverse perspectives. Join us to experience what it means to work for a values‑led, award‑winning employer.
Want to hear more about ‘Life at Eden’? Follow us on Instagram @ehcpeople
INDMP
Resort Porter employer: Eden Hotel Collection Limited
Join our award-winning team at Eden, where we prioritise employee wellbeing and engagement, as evidenced by our accolades including Best Employer at the Springboard Awards for Excellence. As a Resort Porter, you will be part of a collaborative culture that values your contributions, offering extensive benefits such as enhanced annual leave, career growth opportunities, and access to a wellbeing centre. With a commitment to diversity and a supportive environment, Eden is an exceptional place to build a rewarding career in hospitality.
Contact Details:
Eden Hotel Collection Limited Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Resort Porter
✨Tip Number 1
Familiarise yourself with the resort's facilities and services. Knowing the ins and outs of what the resort offers will help you provide guests with accurate information and enhance their experience.
✨Tip Number 2
Practice your communication skills. As a Resort Porter, you'll be interacting with guests frequently, so being friendly and approachable is key. Consider role-playing scenarios with friends to build your confidence.
✨Tip Number 3
Show enthusiasm for the hospitality industry. When networking or during interviews, express your passion for providing excellent service and how you can contribute to the resort's award-winning reputation.
✨Tip Number 4
Connect with current employees on social media. Engaging with our team on platforms like Instagram can give you insights into the company culture and help you tailor your approach when applying.
We think you need these skills to ace Resort Porter
Some tips for your application 🫡
Understand the Role:Read the job description carefully to understand the responsibilities and skills required for the Resort Porter position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Personalised Cover Letter:Write a cover letter that reflects your enthusiasm for the role and the company. Mention specific aspects of the organisation's values, such as their commitment to employee wellbeing and guest satisfaction, and explain how you embody these values.
Highlight Relevant Experience:In your CV, emphasise any previous roles in hospitality or customer service. Use specific examples to demonstrate your strong communication skills, attention to detail, and ability to enhance guest experiences.
Proofread Your Application:Before submitting, thoroughly proofread your application for spelling and grammatical errors. A polished application reflects your professionalism and attention to detail, which are crucial for a Resort Porter.
How to prepare for a job interview at Eden Hotel Collection Limited
✨Showcase Your People Skills
As a Resort Porter, you'll be the first point of contact for guests. Make sure to highlight your strong communication and interpersonal skills during the interview. Share examples of how you've provided excellent customer service in previous roles.
✨Demonstrate Attention to Detail
The role requires maintaining cleanliness and providing seamless service. Be prepared to discuss how you pay attention to detail in your work. You might want to mention specific instances where your attention to detail made a positive impact on guest experiences.
✨Express Enthusiasm for Hospitality
Show your passion for the hospitality industry. Talk about what excites you about working in a resort environment and how you can contribute to enhancing guest satisfaction. Employers love candidates who are genuinely enthusiastic about their roles.
✨Research the Company Culture
Familiarise yourself with the company's values and commitment to employee wellbeing. During the interview, reference their values of Heart, Honesty, Spirit, and Team, and explain how you align with these principles. This shows that you're not just looking for any job, but that you want to be part of their award-winning team.
