At a Glance
- Tasks: Manage hotel reservations and provide detailed room descriptions via phone and email.
- Company: Join a vibrant hotel team focused on exceptional customer service.
- Benefits: Enjoy 31 days off, monthly tips, and exclusive discounts at over 800 retailers.
- Other info: Access to wellness resources and family-friendly policies for a balanced work-life.
- Why this job: Be part of a dynamic environment where your people skills shine and impact guest experiences.
- Qualifications: Strong attention to detail and excellent communication skills are essential.
The predicted salary is between 25000 - 30000 £ per year.
Job Overview
Contracted to a 37.5 hour week (five over seven days), the Reservations Coordinator works within the sales department to manage hotel reservations by phone, take bookings, provide prices and give comprehensive descriptions of rooms and facilities.
Responsibilities
- Manage hotel reservations via phone and email.
- Provide accurate pricing and detailed descriptions of rooms and facilities.
- Follow up on all enquiries in a timely manner and respond to guest e‑mails promptly.
- Promote sales incentives, packages and promotions to maximise revenue potential.
- Operate reservation system and allocate rooms efficiently.
Qualifications
- Strong attention to detail.
- IT savvy – proficient with reservation systems.
- Excellent communication skills, both written and spoken in English.
- Ability to work in a fast‑paced environment with a "can do" attitude.
- Previous experience in a hotel receptionist role preferred; passion for great customer service and exceptional people skills essential.
Benefits
- Generous time off: 31 days of leave, increasing to 33 with service.
- Monthly tips: service charge/gratuities shared fairly, paid on second pay date.
- Exclusive savings at over 800 retailers, gyms, restaurants, days out and utilities.
- Wellbeing centre access to Hello Fresh recipes, fitness videos and financial planning tools.
- Health & wellness plans: dental, vision, alternative care and 24/7 GP access.
- Sustainable commuting options: cycle‑to‑work and electric vehicle leasing.
- Exclusive EHC perks: discounted stays, spa treatments, golf and leisure at our properties.
- Employee recognition platform: peer‑to‑peer cards, monetary rewards, Employee of the Month and long‑service vouchers.
- Support for financial, mental and physical wellbeing through Hospitality Action and wellness teams.
- Family‑friendly policies: enhanced leave and return‑to‑work financial support.
- Free parking, meals on duty, uniform and footwear allowance.
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Reservations Co-ordinator - Sales employer: Eden Hotel Collection Limited
As a Night Porter at our hotel, you will join a vibrant team dedicated to providing exceptional guest experiences while enjoying a supportive work culture that prioritises your wellbeing and growth. With generous time off, exclusive discounts, and comprehensive health plans, we ensure our employees feel valued and empowered. Located in a dynamic area, our commitment to inclusivity and personal development makes us an excellent employer for those seeking meaningful and rewarding employment.
Contact Details:
Eden Hotel Collection Limited Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Reservations Co-ordinator - Sales
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Eden Hotel Collection Limited. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Eden Hotel Collection Limited
Don't be shy about reaching out to Eden Hotel Collection Limited directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Reservations Co-ordinator - Sales
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Eden Hotel Collection Limited and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Eden Hotel Collection Limited
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
