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- Tasks: Create a warm welcome and manage front-desk operations for our guests.
- Company: Join a hospitality leader that values inclusivity and collaboration.
- Benefits: Enjoy 31 days off, monthly tips, and exclusive discounts at over 800 retailers.
- Other info: Access wellbeing support and enjoy a culture of care and sustainability.
- Why this job: Be the first and last impression for guests, making their stay memorable.
- Qualifications: Excellent people skills and a passion for customer service are essential.
The predicted salary is between 25000 - 30000 £ per year.
As a member of our Receptionist team, you will be the first or last person our guests interact with. Your role is to create a warm welcome, manage front‑desk operations, assist with check‑in and check‑out, handle calls, allocate rooms, and prepare guest bills. You’ll collaborate with other departments to enhance the overall guest experience.
Responsibilities
- Greet guests and provide a memorable arrival experience.
- Assist with check‑in and check‑out procedures.
- Answer and route incoming calls.
- Allocate rooms and prepare guest invoices accurately.
- Coordinate with housekeeping, maintenance, and other teams to ensure guest satisfaction.
Qualifications
- Genuine, warm approach with excellent people skills.
- Strong attention to detail and IT savvy, ensuring accurate room allocation, billing and quick issue resolution.
- Good communication skills and proficiency in written and spoken English.
- Ability to thrive in a fast‑paced environment with a "can do" attitude.
- Previous hospitality experience preferred, though passion for great customer service is equally valued.
Benefits
- Generous time off: 31 days of leave, increasing to 33 with service.
- Monthly tips: fair service charge/gratuities paid on the second payday of the month.
- Discounts & perks: exclusive savings at 800+ retailers, gyms, restaurants, and utilities.
- Wellbeing centre: access to Hello Fresh recipes, fitness videos, and financial planning tools.
- Health & wellness plans: dental, vision, alternative care, and 24/7 GP access.
- Sustainable commuting: cycle‑to‑work and electric vehicle leasing options.
- Exclusive EHC perks: discounted stays, spa treatments, golf, and leisure at our properties.
- Employee rewards: peer‑to‑peer cards, monetary rewards, Employee of the Month, and long‑service vouchers.
- Wellbeing support: financial, mental, and physical wellbeing support through our teams and Hospitality Action.
- Family‑friendly policies: enhanced leave and return‑to‑work financial support for life’s key moments.
- Everyday essentials: free parking, meals on duty, uniform provided, and a footwear allowance.
Culture & Values
- Cultivate inclusivity, collaboration, and care.
- Voice matters: regular surveys with real action.
- Sustainability focus: employees champion sustainability at each hotel and HQ.
- Guided by our values of Heart, Honesty, Spirit, and Team.
- Proud members of the Hoteliers' Charter, ensuring responsible and ethical operations.
Reception Supervisor - Front of House employer: Eden Hotel Collection Limited
Contact Detail:
Eden Hotel Collection Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Reception Supervisor - Front of House
✨Tip Number 1
First impressions matter! When you walk into an interview, channel that warm and genuine vibe we love to see in our Reception Supervisors. Greet everyone with a smile and be friendly; it sets the tone for the whole meeting.
✨Tip Number 2
Show off your people skills! During your interview, share examples of how you've handled guest interactions or resolved issues in the past. We want to hear about your 'can do' attitude and how you thrive in fast-paced environments.
✨Tip Number 3
Don’t forget to ask questions! This shows your interest in the role and helps you understand how you can contribute to enhancing the guest experience. Plus, it gives us a chance to see your enthusiasm for the position.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll find all the info you need about our culture and values, which will help you align your answers during the interview.
We think you need these skills to ace Reception Supervisor - Front of House
Some tips for your application 🫡
Show Your Warmth: Since you'll be the first or last person our guests see, let your personality shine through in your application. Use a friendly tone and share experiences that highlight your genuine approach to customer service.
Be Detail-Oriented: Attention to detail is key in this role, so make sure your application is free from typos and errors. Double-check your CV and cover letter for accuracy, especially when it comes to your previous experience and skills.
Highlight Your Team Spirit: We love collaboration, so mention any experiences where you've worked with other departments or teams. This shows us you understand the importance of teamwork in creating a memorable guest experience.
Apply Through Our Website: To make sure your application gets the attention it deserves, apply directly through our website. It’s the best way for us to receive your details and get you on the path to joining our fantastic team!
How to prepare for a job interview at Eden Hotel Collection Limited
✨Know the Company Culture
Before your interview, take some time to research the company's culture and values. Understanding their focus on inclusivity, collaboration, and care will help you align your answers with what they value most in a Reception Supervisor.
✨Showcase Your People Skills
As the first point of contact for guests, your ability to create a warm welcome is crucial. Prepare examples from your past experiences where you’ve successfully handled guest interactions, showcasing your genuine approach and excellent communication skills.
✨Demonstrate Attention to Detail
In this role, accuracy in room allocation and billing is key. Be ready to discuss how you ensure precision in your work, perhaps by sharing specific instances where your attention to detail made a difference in guest satisfaction.
✨Prepare for Fast-Paced Scenarios
The hospitality environment can be hectic, so think of examples that highlight your ability to thrive under pressure. Share stories that illustrate your 'can do' attitude and how you effectively manage multiple tasks while maintaining a positive guest experience.