At a Glance
- Tasks: Lead a team to create a warm welcome and smooth arrival for guests.
- Company: Join a friendly hotel with a focus on exceptional hospitality.
- Benefits: Enjoy generous time off, monthly tips, and exclusive discounts.
- Other info: Live-in accommodation available; we value diversity and inclusivity.
- Why this job: Be the first friendly face guests see and make their stay unforgettable.
- Qualifications: Professional, communicative, and passionate about guest satisfaction.
The predicted salary is between 22000 - 28000 £ per year.
As Head Porter you will lead by example as the first friendly face our guests encounter, ensuring a warm welcome and smooth arrival experience.
- Manage a team of resort porters.
- Coordinate luggage assistance and guest escorts.
- Maintain the entrances and public areas to the highest standards.
- Ensure seamless service across all guest touchpoints, providing information on facilities and assisting with transport or deliveries.
- Work closely with reception to uphold exceptional hospitality standards.
Qualifications
- Professional, knowledgeable and dedicated to delivering first‑class experiences to guests and hotel residents.
- Highly attentive with strong communication and interpersonal skills.
- Confident in building relationships with guests and the hotel team.
- Friendly, enthusiastic with a drive to enhance quality service and guest satisfaction.
Contract Details
- Minimum 37.5 hours per week employment contracts; part‑time options available.
- Any hour worked beyond the contracted hours will be paid or given back as lieu time.
Benefits
- Generous Time Off: 31 days of leave, increasing to 33 with service.
- Monthly Tips: Fairly shared service charge/gratuities, all paid on the second pay date in the month.
- Discounts & Perks: Exclusive savings at 800+ retailers, gyms, restaurants, days out, and utilities.
- Wellbeing Centre: Access to Hello Fresh recipes, fitness videos, and financial planning tools.
- Health & Wellness Plans: Dental, vision, alternative care, and 24/7 GP access.
- Sustainable Commuting: Cycle‑to‑Work and Electric Vehicle Leasing options.
- Exclusive EHC Perks: Discounted stays, spa treatments, golf, and leisure at our properties.
- The Happy Hub: Reward and recognition platform with peer‑to‑peer cards, monetary rewards, Employee of the Month, and long‑service vouchers.
- Genuine Wellbeing Support: Financial, mental, and physical wellbeing support via supportive teams and Hospitality Action.
- Employee Comm’s: Stay connected through Eden Engage for the latest team news.
- Grow with Eden: Apprenticeships and leadership programs like RISE & THRIVE.
- Family‑Friendly Policies: Enhanced leave and return‑to‑work financial support for life’s key moments.
- Everyday Essentials: Free parking, meals on duty, uniform provided and a footwear allowance.
Location
Our hotel is in a very remote location with no public transport. Live‑in accommodation is available for staff.
Equal Opportunity
We welcome talent from all backgrounds, perspectives, and experiences. We encourage applications from all communities, including underrepresented groups, parents, people living with disabilities, and those bringing diverse perspectives. Our commitment to equity means we value a diverse workforce.
Head Porter in Newton Abbot employer: Eden Hotel Collection Limited
As a Head Porter at our hotel, you will be part of a vibrant team dedicated to delivering exceptional hospitality in a stunning remote location. We offer generous benefits including 31 days of leave, monthly tips, and access to exclusive discounts, alongside opportunities for personal and professional growth through our leadership programmes. With live-in accommodation available, we ensure a supportive work environment that values diversity and prioritises employee wellbeing.
Contact Details:
Eden Hotel Collection Limited Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Head Porter in Newton Abbot
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Eden Hotel Collection Limited. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Eden Hotel Collection Limited
Don't be shy about reaching out to Eden Hotel Collection Limited directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Head Porter in Newton Abbot
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Eden Hotel Collection Limited and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Eden Hotel Collection Limited
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
