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For Companies At a Glance
- Tasks: Welcome guests, manage check-ins, and ensure a memorable stay.
- Company: Join a leading hotel brand focused on exceptional guest experiences.
- Benefits: 31 days off, monthly tips, discounts at 800+ retailers, and wellness support.
- Other info: Opportunities for growth through apprenticeships and leadership programmes.
- Why this job: Shape first and last impressions while working in a vibrant environment.
- Qualifications: Passion for customer service and strong people skills are essential.
The predicted salary is between 988 - 1219 £ per month.
As one of our Receptionist team, you may be the first or last person that our guests interact with and so your customer service skills will be up there with the best. From the arrival experience and throughout our guests' stay, you have the ability to shape their first and last impressions, from your initial warm welcome to assisting check-in, through to ensuring they leave happy and content at check-out. Yet the role is so much more than that; you will work closely with other departments to enhance the guest experience, answering incoming calls, allocating rooms and preparing our guests' bills. Your computer skills will be as good as your personal skills.
Responsibilities
- To have a genuine and warm approach, with stand out people skills;
- Strong attention to detail and to be IT savvy, ensuring we 'get it right first time' whether that be someone’s room allocation, their bill or in just being intuitive enough to notice the details as small as what type of tea they like;
- Good communication skills, and level of English - both written and spoken;
- The ability to work in a fast-paced environment with a 'can do' attitude & to love the buzz of being busy;
- Previous experience is preferred but we are more interested in your passion for great customer service and exceptional people skills.
Benefits
- Generous Time Off: 31 days of leave, increasing to 33 with service.
- Monthly Tips: Fairly shared service charge/gratuities, all paid on second paydate in the month.
- Discounts & Perks: Exclusive savings at 800+ retailers, gyms, restaurants, days out, and utilities.
- Wellbeing Center: Access to Hello Fresh recipes, fitness videos, and financial planning tools.
- Health & Wellness Plans: Dental, vision, alternative care, and 24/7 GP access.
- Sustainable Commuting: Cycle-to-Work and Electric Vehicle Leasing options.
- Exclusive EHC Perks: Discounted stays, spa treatments, golf, and leisure at our properties.
- The Happy Hub: Our reward and recognition platform where you can send peer-to-peer cards, earn monetary rewards, be celebrated as Employee of the Month, and receive long-service vouchers.
- Genuine Wellbeing Support: We’re here to support your financial, mental, and physical wellbeing both via our supportive teams and Hospitality Action.
- Employee Comm's: Stay connected through Eden Engage for all the latest team news.
- Grow with Eden: Develop with us through apprenticeships and leadership programs like RISE & THRIVE.
- Family-Friendly Policies: Enhanced leave and return-to-work financial support for life’s key moments.
- Everyday Essentials: Free parking, meals on duty, uniform provided and a footwear allowance.
- A Culture of Collaboration and Care: We work together to create a truly inclusive workplace, where your voice matters, and real change happens.
- Your Voice Matters: Regular surveys that value your input.
- Real Action: 'You said, we did'—because we listen and respond.
- Sustainability Focus: Employee champions at every hotel and HQ.
- We’re proud members of the Hoteliers' Charter, and our team is always at the heart of what we do, guided by our values of Heart, Honesty, Spirit, and Team.
Hotel Receptionist - Front of House employer: Eden Hotel Collection Limited
Contact Detail:
Eden Hotel Collection Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hotel Receptionist - Front of House
✨Tip Number 1
Get to know the company culture before your interview. Check out their social media and website to see what they're all about. This will help you connect with the team and show that you're genuinely interested in being part of their vibe.
✨Tip Number 2
Practice your people skills! Role-play common scenarios you might face as a receptionist, like handling guest complaints or answering tricky questions. The more comfortable you are, the better you'll shine during the real deal.
✨Tip Number 3
Don’t forget to follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the role. Plus, it keeps you fresh in their minds when they’re making decisions.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, you’ll find loads of resources to help you prepare for the next steps in your job search.
We think you need these skills to ace Hotel Receptionist - Front of House
Some tips for your application 🫡
Show Off Your People Skills: As a Hotel Receptionist, your people skills are key! Make sure to highlight any experience you have in customer service and how you’ve made guests feel welcome. We love a warm personality, so let that shine through in your application!
Be Detail-Oriented: Attention to detail is crucial in this role. When writing your application, mention specific examples where you’ve successfully managed details, whether it’s room allocations or ensuring everything is just right for guests. We want to see that you can 'get it right first time'!
Communicate Clearly: Good communication is essential, both written and spoken. Make sure your application is clear and concise, and don’t forget to proofread! We appreciate a well-structured application that reflects your strong command of English.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, it shows us you’re keen on joining our team at Eden and ready to contribute to our culture of collaboration and care!
How to prepare for a job interview at Eden Hotel Collection Limited
✨Show Off Your People Skills
As a Hotel Receptionist, your ability to connect with guests is crucial. During the interview, share specific examples of how you've provided exceptional customer service in the past. This could be a time you went above and beyond to make a guest feel welcome or resolved an issue swiftly.
✨Be IT Savvy
Since the role requires strong computer skills, brush up on any relevant software or systems you might encounter. If you have experience with hotel management software, mention it! Even if you don’t, showing enthusiasm for learning new tech can impress your interviewers.
✨Demonstrate Attention to Detail
The job description highlights the importance of getting things right the first time. Prepare to discuss how you ensure accuracy in your work. You could talk about a time when your attention to detail made a difference, like catching an error before it affected a guest's experience.
✨Embrace the Fast-Paced Environment
Working in hospitality can be hectic, so convey your ability to thrive under pressure. Share experiences where you successfully managed multiple tasks at once, and highlight your 'can do' attitude. This will show that you're ready to handle the buzz of being busy!