At a Glance
- Tasks: Welcome guests, manage check-ins, and enhance their stay with exceptional service.
- Company: Join the award-winning Eden Hotel Collection, known for its supportive culture.
- Benefits: 31 days off, monthly tips, exclusive discounts, and health plans.
- Other info: Access to wellbeing support, career development, and a collaborative workplace.
- Why this job: Shape memorable experiences and grow in a dynamic, fast-paced environment.
- Qualifications: Passion for customer service and strong people skills are essential.
The predicted salary is between 20000 - 25000 £ per year.
As one of our Receptionist team, you may be the first or last person that our guests interact with and so your customer service skills will be up there with the best. From the arrival experience and throughout our guests' stay, you have the ability to shape their first and last impressions, from your initial warm welcome to assisting check-in, through to ensuring they leave happy and content at check-out.
Yet the role is so much more than that; you'll work closely with other departments to enhance the guest experience, answering incoming calls, allocating rooms and preparing our guests' bills. Your computer skills will be as good as your personal skills.
To have a genuine and warm approach, with standout people skills; strong attention to detail and to be IT savvy, ensuring we 'get it right first time' whether that be someone's room allocation, their bill or in just being intuitive enough to notice the details as small as what type of tea they like. Good communication skills, and level of English - both written and spoken; the ability to work in a fast-paced environment with a 'can do' attitude & to love the buzz of being busy.
Previous experience is preferred but we are more interested in your passion for great customer service and exceptional people skills.
At Eden Hotel Collection, we're proud of our award-winning approach to employee wellbeing, engagement, and recognition (with industry award wins in 2023, 2024 and 2025!) - which means you're joining a team that values your happiness, growth, and success every step of the way.
- Generous Time Off: 31 days of leave, increasing to 33 with service.
- Monthly Tips: Fairly shared service charge/gratuities, all paid on second pay date in the month.
- Discounts & Perks: Exclusive savings at 800+ retailers, gyms, restaurants, days out, and utilities.
- Wellbeing Center: Access to Hello Fresh recipes, fitness videos, and financial planning tools.
- Health & Wellness Plans: Dental, vision, alternative care, and 24/7 GP access.
- Sustainable Commuting: Cycle-to-Work and Electric Vehicle Leasing options.
- Exclusive EHC Perks: Discounted stays, spa treatments, golf, and leisure at our properties.
- The Happy Hub: Our reward and recognition platform where you can send peer-to-peer cards, earn monetary rewards, be celebrated as Employee of the Month, and receive long-service vouchers.
- Genuine Wellbeing Support: We're here to support your financial, mental, and physical wellbeing both via our supportive teams and Hospitality Action.
- Employee Comm's: Stay connected through Eden Engage for all the latest team news.
- Grow with Eden: Develop with us through apprenticeships and leadership programs like RISE & THRIVE.
- Family-Friendly Policies: Enhanced leave and return-to-work financial support for life's key moments.
- Everyday Essentials: Free parking, meals on duty, uniform provided and a footwear allowance.
A Culture of Collaboration and Care: We work together to create a truly inclusive workplace, where your voice matters, and real change happens.
- Your Voice Matters: Regular surveys that value your input.
- Real Action: "You said, we did" - because we listen and respond.
- Sustainability Focus: Employee champions at every hotel and HQ.
Hotel Receptionist - Events & Guest Services employer: Eden Hotel Collection Limited
At Eden Hotel Collection, we pride ourselves on being an exceptional employer, offering a vibrant work culture that prioritises employee wellbeing and growth. With generous time off, exclusive discounts, and a commitment to sustainability, our team members enjoy a supportive environment where their contributions are valued and recognised. Join us in creating memorable experiences for our guests while developing your career through tailored training programmes and a collaborative atmosphere.
Contact Details:
Eden Hotel Collection Limited Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Hotel Receptionist - Events & Guest Services
✨Tip Number 1
Get to know the company culture! Before your interview, check out Eden Hotel Collection's values and what makes them tick. This way, you can tailor your responses to show you're a perfect fit for their team.
✨Tip Number 2
Practice your people skills! Since you'll be the face of the hotel, role-play common guest interactions with friends or family. This will help you feel more confident and ready to impress during the real deal.
✨Tip Number 3
Show off your IT savvy! Brush up on your computer skills and be prepared to discuss how you've used technology in previous roles. Being tech-savvy is a big plus in this fast-paced environment.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in joining the Eden Hotel Collection family.
We think you need these skills to ace Hotel Receptionist - Events & Guest Services
Some tips for your application 🫡
Show Off Your People Skills:Since you'll be the first and last point of contact for our guests, make sure to highlight your customer service skills in your application. Share examples of how you've created memorable experiences for customers in the past – we love a good story!
Be Detail-Oriented:Attention to detail is key in this role, so don’t forget to mention any experiences where you’ve had to manage multiple tasks or pay close attention to specifics. Whether it’s room allocations or guest preferences, we want to see that you can 'get it right first time'.
Keep It Professional Yet Warm:Your written application should reflect the warm and genuine approach we value at Eden Hotel Collection. Use a friendly tone while maintaining professionalism, and let your personality shine through – we’re looking for someone who fits right into our team!
Apply Through Our Website:We encourage you to apply directly through our website for the best chance of success. It’s super easy, and you’ll get to see all the perks and benefits we offer while you’re at it. Don’t miss out on joining our fantastic team!
How to prepare for a job interview at Eden Hotel Collection Limited
✨Know the Company Inside Out
Before your interview, take some time to research Eden Hotel Collection. Understand their values, mission, and what makes them stand out in the hospitality industry. This will not only help you answer questions more effectively but also show your genuine interest in being part of their team.
✨Showcase Your Customer Service Skills
As a Hotel Receptionist, your customer service skills are crucial. Prepare examples from your past experiences where you went above and beyond for a guest or resolved a challenging situation. This will demonstrate your ability to create memorable experiences for guests, which is key for this role.
✨Practice Your Communication Skills
Since you'll be interacting with guests and other departments, practice clear and confident communication. You might want to do a mock interview with a friend or family member, focusing on how you articulate your thoughts and respond to questions. This will help you feel more at ease during the actual interview.
✨Be Ready for Scenario Questions
Expect scenario-based questions that assess your problem-solving abilities and attention to detail. Think about situations where you had to allocate rooms, handle complaints, or manage busy periods. Prepare to discuss how you would approach these scenarios, highlighting your 'can do' attitude and IT savvy.
