At a Glance
- Tasks: Lead a team to provide exceptional guest experiences and manage luggage assistance.
- Company: Award-winning luxury resort known for employee wellbeing and recognition.
- Benefits: Generous time off, monthly tips, exclusive discounts, and health plans.
- Other info: Live-in accommodation available in a beautiful, remote location.
- Why this job: Join a supportive team and make a real impact on guest satisfaction.
- Qualifications: Strong communication skills and a passion for delivering first-class service.
The predicted salary is between 30000 - 40000 £ per year.
We’re proud winners of the AA Small Hotel Group of the year, rated as a Top 30 Best Place to Work in Hospitality 2024 by The Caterer, and recently crowned Best Employer at the 2025 Springboard Awards for Excellence. Bovey Castle has been awarded LARGE HOTEL OF THE YEAR (2024) by Devon Tourism.
Please note: our hotel is in a very remote location and is not accessible by public transport. Live-in accommodation available.
We offer minimum 37.5-hour per week employment contracts, but we understand that everyone’s needs are different. That’s why we’re happy to discuss part-time contracts to fit around your individual schedule.
What We Offer:- Full-time (37.5 hours per week) or Part-time Contracts tailored to your lifestyle.
- Every hour worked beyond your contracted hours will either be paid or given back as lieu time.
As Head Porter, you’ll lead by example as the first friendly face our guests encounter, ensuring a warm welcome and smooth arrival experience. You’ll be responsible for managing our team of resort porters, coordinating luggage assistance, guest escorts, and the upkeep of entrances and public areas to the highest standards. With a strong eye for detail and excellent communication skills, you’ll ensure seamless service across all guest touchpoints - providing information on facilities, assisting with transport or deliveries, and working closely with the reception team to uphold our exceptional standards of hospitality.
What you’ll need?The successful candidate for this role will be professional, knowledgeable and dedicated to delivering first-class experiences to guests and hotel residents. You will be highly attentive with strong communication and interpersonal skills and be confident building a relationship with guests and members of the hotel team. You will be friendly and enthusiastic with a drive to enhance quality service and in turn guest satisfaction.
Thank you for recognising this great opportunity, join us and you’ll get the benefit of:
- Generous Time Off: 31 days of leave, increasing to 33 with service.
- Monthly Tips: Fairly shared service charge/gratuities, all paid on second pay date in the month.
- Discounts & Perks: Exclusive savings at 800+ retailers, gyms, restaurants, days out, and utilities.
- Wellbeing Centre: Access to Hello Fresh recipes, fitness videos, and financial planning tools.
- Health & Wellness Plans: Dental, vision, alternative care, and 24/7 GP access.
- Sustainable Commuting: Cycle-to-Work and Electric Vehicle Leasing options.
- Exclusive EHC Perks: Discounted stays, spa treatments, golf, and leisure at our properties.
- The Happy Hub: Our reward and recognition platform where you can send peer-to-peer cards, earn monetary rewards, be celebrated as Employee of the Month, and receive long-service vouchers.
- Genuine Wellbeing Support: We’re here to support your financial, mental, and physical wellbeing both via our supportive teams and Hospitality Action.
- Employee Comm’s: Stay connected through Eden Engage for all the latest team news.
- Grow with Eden: Develop with us through apprenticeships and leadership programs like RISE & THRIVE.
- Family-Friendly Policies: Enhanced leave and return-to-work financial support for life’s key moments.
- Everyday Essentials: Free parking, meals on duty, uniform provided and a footwear allowance.
We work together to create a truly inclusive workplace, where your voice matters, and real change happens:
- Your Voice Matters: Regular surveys that value your input.
- Real Action: “You said, we did”—because we listen and respond.
- Sustainability Focus: Employee champions at every hotel and HQ.
We’re proud members of the Hoteliers’ Charter, and our team is always at the heart of what we do, guided by our values of Heart, Honesty, Spirit, and Team. Our commitment to equity means we welcome talent from all backgrounds, perspectives, and experiences, and we encourage applications from all communities, including underrepresented groups, parents, people living with disabilities, and those bringing diverse perspectives. Join us to experience what it means to work for a values-led, award-winning employer.
Want to hear more about ‘Life at Eden’? Follow us on Instagram @ehcpeople.
Head Porter – Lead Luxury Resort Porters (Live‑In) employer: Eden Hotel Collection Limited
At Eden Hotel Collection, we pride ourselves on being an award-winning employer, recognised for our commitment to employee wellbeing and engagement. With generous time off, tailored contracts, and a culture that values collaboration and inclusivity, we offer a supportive environment where your growth and happiness are paramount. Join us at Bovey Castle, where you can enjoy unique perks, professional development opportunities, and the chance to be part of a team that truly cares about its members.
Contact Details:
Eden Hotel Collection Limited Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Head Porter – Lead Luxury Resort Porters (Live‑In)
✨Tip Number 1
Get to know the company culture before your interview. Check out their social media and website to see what they value. This will help you connect with them during your chat!
✨Tip Number 2
Practice your communication skills! As a Head Porter, you'll need to be friendly and engaging. Try role-playing with a mate to nail down how you’d greet guests and handle questions.
✨Tip Number 3
Show off your leadership skills! Think of examples where you've led a team or improved service. This will demonstrate that you're ready to take charge and make a difference at the resort.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining our award-winning team.
We think you need these skills to ace Head Porter – Lead Luxury Resort Porters (Live‑In)
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to share your passion for hospitality and what makes you tick.
Tailor Your Application:Make sure to customise your application for the Head Porter role. Highlight your leadership skills and experience in guest services, as we’re looking for someone who can lead our team and create memorable experiences for our guests.
Be Clear and Concise:Keep your application clear and to the point. Use straightforward language and avoid jargon. We appreciate a well-structured application that’s easy to read and gets straight to the heart of why you’d be a great fit for us.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, you’ll find all the info you need about the role and our amazing company culture there.
How to prepare for a job interview at Eden Hotel Collection Limited
✨Know the Company Inside Out
Before your interview, take some time to research the hotel and its accolades. Understanding their values, like Heart, Honesty, Spirit, and Team, will help you align your answers with what they stand for. Mentioning specific awards or initiatives during your chat can really impress them!
✨Showcase Your Leadership Skills
As a Head Porter, you'll be leading a team, so it's crucial to demonstrate your leadership abilities. Prepare examples of how you've successfully managed teams in the past, focusing on communication and collaboration. Highlight any experiences where you enhanced guest satisfaction through effective team management.
✨Emphasise Your Attention to Detail
In hospitality, the little things matter! Be ready to discuss how your strong eye for detail has positively impacted guest experiences in previous roles. Whether it’s ensuring a smooth arrival process or maintaining high standards in public areas, showcasing this skill will resonate well with the interviewers.
✨Prepare Questions That Matter
Interviews are a two-way street, so come armed with thoughtful questions about the role and the company culture. Ask about their approach to employee wellbeing or how they support career growth. This shows you're genuinely interested in being part of their award-winning team and not just looking for any job.
