At a Glance
- Tasks: Ensure exceptional customer service and manage the dining experience at our award-winning restaurant.
- Company: Join the prestigious Eden Hotel Collection, known for excellence in hospitality.
- Benefits: Enjoy 31 days annual leave, discounts on food, drinks, and spa treatments.
- Other info: Opportunities for professional development and recognition rewards available.
- Why this job: Be part of a dynamic team and grow your career in a celebrated hotel environment.
- Qualifications: Experience at 2 Rosette level or higher, with strong communication and leadership skills.
The predicted salary is between 24000 - 30000 £ per year.
An opportunity has arisen for a Food & Beverage Supervisor to join our 3AA Rosette restaurant, The Dining Room at Mallory Court Hotel, Leamington Spa, Warwickshire.
What you’ll be doing?
You will need to ensure guest’s needs are met before, during and after their meal and/or stay in the hotel whilst ensuring exceptional levels of customer service at all times. At Mallory Court Hotel Country House Hotel & Spa it is all about our guests, being 100% customer focused with a ‘can do’ attitude, sense of humour, alongside an eye for detail.
What you’ll need?
The successful candidate for this role will be professional, knowledgeable and dedicated to delivering first class experiences to guests and hotel residents. You will be highly attentive with strong communication and interpersonal skills and be confident building a relationship with team members and hotel guests alike. You will be someone with a keen eye for numbers, driven by the desire to maximise sales and profitability. As well as a natural people manager, who is motivated by seeing their team succeed. You will be friendly and enthusiastic with a drive to help our Restaurant thrive. You will have experience working at 2 Rosette level, but ideally 3 Rosettes. Your personality will be the driving factor in our recruitment; you must have a genuine desire for making our guests feel special and your team feel appreciated and supported at all times.
What’s in it for you?
Eden Hotel Collection offers fantastic opportunities for anyone looking to progress their career within the hospitality industry. All of our employees receive an individual learning pathway with an opportunity to ‘Grow with Eden’ for professional and personal development, alongside being coached and mentored by some of the best in the industry. If progression isn’t your thing, that’s fine too, we would still be interested in finding out more about you.
Perks of Eden:
- 31 days annual leave entitlement, rising to 33 days with service;
- Stay & Dine – £50 BB per room 50% off food & 25% off drinks;
- Spa & Shop – Discounted products and treatments;
- Relais & Chateaux F&B and discounted stays – both UK and international;
- Merlin Entertainment discount, including Warwick Castle, London Dungeon, Alton Towers and more!
- Use of our gym facilities;
- Recommend a friend and get £250 EHC recognition scheme with the opportunity to earn £50 rewards;
- Employee of the Quarter £75 EHC Voucher reward;
- Regular training provided by our in-house Learning & Development team, ensuring strong progression possibilities.
What makes Mallory great? – Our Awards!
- Achieved a 5-bubble star rating for our spa;
- Hotel of the Year – Midlands Service Excellence Awards 2019;
- Winners of Events Team of the Year – TWIA 2018;
- Part of the celebrated Relais & Chateaux consortia;
- Hotel of the Year - Coventry & Warwickshire Tourism & Culture Awards 2017;
- Coventry Business Awards - Retail & Hospitality Business of the Year 2019.
This is a great time to join a fantastic hotel and start your career with the Eden Hotel Collection. All applicants must be eligible to live and work in the UK.
F&B Supervisor - 32 Hours in Royal Leamington Spa employer: Eden Hotel Collection Group
At Mallory Court Hotel, we pride ourselves on creating a supportive and dynamic work environment where our employees can thrive. With a strong focus on professional development, we offer tailored learning pathways and mentorship from industry leaders, ensuring that every team member has the opportunity to grow their career in hospitality. Our commitment to exceptional customer service is matched by our dedication to employee well-being, with generous benefits including annual leave, discounts, and recognition programmes that celebrate your contributions.
Contact Details:
Eden Hotel Collection Group Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land F&B Supervisor - 32 Hours in Royal Leamington Spa
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Eden Hotel Collection Group. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Eden Hotel Collection Group
Don't be shy about reaching out to Eden Hotel Collection Group directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace F&B Supervisor - 32 Hours in Royal Leamington Spa
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Eden Hotel Collection Group and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Eden Hotel Collection Group
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
