At a Glance
- Tasks: Welcome guests, assist with check-in/check-out, and ensure a memorable stay.
- Company: Join the award-winning Eden Hotel Collection with a focus on guest satisfaction.
- Benefits: 31 days annual leave, discounts on food, spa treatments, and gym access.
- Other info: Opportunities for personal development and recognition rewards.
- Why this job: Shape first and last impressions while growing your career in hospitality.
- Qualifications: Strong communication skills and a friendly, professional attitude.
The predicted salary is between 20000 - 25000 £ per year.
As Receptionist, you will have a key position in the arrival experience and stay of our guests, with the ability to shape their first and last impressions, from your initial warm greeting assisting check-in, through to ensuring they leave happy and content at check-out. You will provide an inspirational service, ensuring total guest satisfaction whilst also identifying opportunities to upsell products and services that are available, maximising sales where possible. You will answer the switchboard and deal with all incoming calls in the correct manner, both internally and externally. Liaising with all departments as and when required to ensure efficiency throughout the hotel.
The successful candidate for this role will be professional, knowledgeable and dedicated to delivering first-class experiences to guests and hotel residents. You will be highly attentive with strong communication and interpersonal skills and be confident building a relationship with guests and members of the hotel team. You will be friendly and enthusiastic with a drive to enhance quality service and in turn guest satisfaction. A warm and welcoming personality is key, with high standards of professionalism and a drive to provide a memorable experience for each and every guest.
Eden Hotel Collection offers fantastic opportunities for anyone looking to progress their career within the hospitality industry. All of our employees receive an individual learning pathway with an opportunity to ‘Grow with Eden’ for professional and personal development, alongside being coached and mentored by some of the best in the industry. If progression isn’t your thing, that’s fine too, we would still be interested in finding out more about you.
Perks of Eden:
- 31 days annual leave entitlement, rising to 33 days with service
- Stay & Dine – £50 BB per room
- 50% off food & 25% off drinks
- Spa & Shop – Discounted products and treatments
- Merlin Entertainment discount, including Warwick Castle, London Dungeon, Alton Towers and more
- Use of our gym facilities
- Recommend a friend and get £250
- EHC recognition scheme with the opportunity to earn £50 rewards
- Employee of the Quarter £75 EHC Voucher reward
All applicants must be eligible to live and work in the UK.
Receptionist employer: Eden Hotel Collection Group
Eden Hotel Collection is an exceptional employer, offering a vibrant work culture that prioritises employee growth and satisfaction. With a commitment to professional development through tailored learning pathways and mentorship from industry leaders, staff can thrive in their careers while enjoying generous benefits such as 31 days of annual leave, discounts on dining and spa services, and recognition rewards. Located in the picturesque Bovey Castle, employees are part of a celebrated team that consistently earns accolades for outstanding service and hospitality.
Contact Details:
Eden Hotel Collection Group Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Receptionist
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Eden Hotel Collection Group. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Eden Hotel Collection Group
Don't be shy about reaching out to Eden Hotel Collection Group directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Receptionist
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Eden Hotel Collection Group and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Eden Hotel Collection Group
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
