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- Tasks: Lead the reception team and ensure exceptional customer service at our spa.
- Company: Eden Hall Spa, a welcoming and professional environment.
- Benefits: Competitive pay, free spa access, discounts, and career growth opportunities.
- Why this job: Join a supportive team and make a real impact on guest experiences.
- Qualifications: 2-3 years of reception experience and strong leadership skills.
- Other info: Enjoy a dynamic workplace with excellent training and development.
The predicted salary is between 28800 - 43200 £ per year.
We are seeking a professional, organised, and customer-focused Reception Manager to lead our front desk operations. The ideal candidate will oversee the reception team, ensure smooth daily workflow, and deliver exceptional customer service to all visitors and clients.
Key Responsibilities:
- Managing and supervising the reception/front desk team.
- Greeting and assisting visitors in a friendly and professional manner.
- Handling escalated inquiries and resolving customer issues.
- Overseeing all associated tasks assigned to the reception team, and phone/email communication.
- Maintaining a clean, organised, and efficient reception area.
- Training new reception staff, conducting refresher training and performance evaluations.
- Ensuring adherence to company policies, service standards and health & safety requirements.
- Preparing daily or weekly operational reports.
- Covering regular Duty Management shifts.
- Attending mandatory training as required by the business.
Requirements:
- Have 2–3 years of reception or front-desk experience.
- Have previous supervisory or management experience essential.
- Be an effective communicator and have interpersonal skills.
- Have excellent organisational and multitasking abilities.
- Be proficient in MS Office and front-office systems.
- Have a professional appearance and positive attitude.
Why Join Us:
- Competitive Rate of Pay
- Complimentary use of the leisure and spa facilities
- Staff canteen which provides a variety of lunch options daily
- Discount on overnight stays and spa days
- 30% discount on food and drink
- Employer workplace pension contribution
- Excellent Induction and training programme
- Perkbox Online benefits and discounts
- Refer-a-Friend scheme
- Free Parking
- Opportunities for professional development and career advancement
People say you can’t choose your family, well we choose you to be part of ours!
Reception Manager in Nottingham employer: Eden Hall
Contact Detail:
Eden Hall Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Reception Manager in Nottingham
✨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality industry, especially those who might know someone at Eden Hall Spa. A friendly chat can sometimes lead to a foot in the door.
✨Tip Number 2
Show off your personality! When you get that interview, let your passion for customer service shine through. Share stories that highlight your experience and how you’ve handled tricky situations at the front desk.
✨Tip Number 3
Be prepared with questions! When you’re interviewing for the Reception Manager role, ask about the team dynamics and what they value most in their reception staff. It shows you’re genuinely interested in being part of their family.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Reception Manager in Nottingham
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your previous reception or management roles, and don’t forget to showcase your customer service skills – we love a friendly face!
Craft a Personal Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you’re the perfect fit for the Reception Manager role. Share specific examples of how you've led teams or resolved customer issues in the past.
Show Off Your Organisational Skills: Since this role requires excellent organisational abilities, consider including examples of how you’ve managed multiple tasks or improved workflows in your previous jobs. We want to see how you keep things running smoothly!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts!
How to prepare for a job interview at Eden Hall
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Reception Manager. Familiarise yourself with the key tasks like managing the reception team and handling customer inquiries. This will help you demonstrate your knowledge and show that you're genuinely interested in the position.
✨Showcase Your Leadership Skills
Since this role involves supervising a team, be prepared to discuss your previous management experience. Think of specific examples where you've successfully led a team or resolved conflicts. This will highlight your ability to manage and motivate others effectively.
✨Demonstrate Exceptional Customer Service
Customer service is at the heart of this role. Be ready to share instances where you've gone above and beyond for customers. This could include resolving complaints or creating a welcoming environment. Showing your commitment to excellent service will resonate well with the interviewers.
✨Prepare Questions to Ask
Interviews are a two-way street, so prepare thoughtful questions about the company culture, team dynamics, and expectations for the role. This not only shows your interest but also helps you gauge if the company is the right fit for you.
