At a Glance
- Tasks: Deliver exceptional guest experiences and manage check-ins at our luxury spa.
- Company: Join the award-winning Eden Hall Day Spa in beautiful Nottinghamshire.
- Benefits: Competitive pay, free spa access, discounts, and career growth opportunities.
- Other info: Flexible shifts with a friendly work environment and professional development.
- Why this job: Be part of a supportive team creating memorable moments for guests.
- Qualifications: Previous guest-facing experience and excellent communication skills are essential.
The predicted salary is between 20000 - 25000 £ per year.
Eden Hall is an award-winning luxury destination spa, set within 15 acres of beautifully landscaped Nottinghamshire countryside. Known for its refined design, exceptional service, and immersive wellness experiences, Eden Hall offers guests an elegant escape where every detail is thoughtfully considered. As part of the Hiddenwell collection, we are committed to excellence, craftsmanship, and creating memorable moments, delivered by passionate people in a sophisticated and inspiring environment.
At Eden Hall, we create exceptional experiences for our guests, and that starts with how we treat our people. We believe happy, supported teams deliver the best service and we work hard to make Eden Hall a place where you can grow, thrive, and feel proud of what you do.
The Role: To maintain the highest standards in the day-to-day operation of the Front of House department, ensuring the consistent delivery of high-quality guest services, excellent guest relations and professional contact with all visitors to Eden Hall Day Spa.
Key Responsibilities:
- Providing a warm, professional and confidential guest experience at all times
- Managing guest and member check-ins and check-outs efficiently, following standard procedures
- Acting as the first point of contact for enquiries in person, by phone and email
- Confidently use the booking system to manage reservations and daily administration
- Sharing expert knowledge of spa facilities, treatments and packages to enhance each visit
- Promoting and upsell spa services in a natural, guest-focused way
- Handling guest feedback and complaints calmly and professionally, escalating when required
- Ensuring Front of House areas are fully staffed, organised and ready for arrivals and departures
- Supporting smooth daily operations, including end-of-day reporting, stock tasks and logging requests
- Working collaboratively across departments, providing cover and support when needed
- Contributing ideas to continually improve service standards and guest experience
- Maintaining excellent standards of cleanliness, hygiene and presentation
- Following all Health & Safety, Fire, First Aid and COSHH procedures
- Ensuring Front of House operations meet company and legal requirements
Personal Specification:
- Having previous guest facing experience is essential
- Be an excellent communication and interpersonal skills
- Be professional, friendly and approachable manner
- Have excellent attention to detail and accuracy
- Have the ability to follow procedures and maintain confidentiality
- Have a sales-focused approach with confidence in promoting services and products
- Have previous experience in reception, hospitality or customer service is desirable but not essential
Additional Information:
- 1 x Full-Time position available - 37.5 hours per week
- Working 5 out of 7 days per week
- Shift patterns: 0630-1430hrs, 0700-1500hrs, 1115-1915hrs, 1430-2230hrs - shifts are scheduled across the week, including weekends, and operate on a rolling rota basis
Why Join Us:
- Competitive Rate of Pay
- Complimentary use of the leisure and spa facilities
- Staff canteen which provides a variety of lunch options daily
- Discount on overnight stays and spa days
- 30% discount on food and drink
- Employer workplace pension contribution
- Excellent Induction and training programme
- Perkbox Online benefits and discounts
- Refer-a-Friend scheme
- Free Parking
- Opportunities for professional development and career advancement
People say you can't choose your family, well we choose you to be part of ours!
Receptionist - Nottinghamshire in Mansfield employer: Eden Hall
Eden Hall Day Spa is an exceptional employer, offering a supportive and inspiring work environment where employees are valued and encouraged to grow. With competitive pay, complimentary access to luxurious spa facilities, and a strong focus on professional development, team members can thrive while delivering outstanding guest experiences in the beautiful Nottinghamshire countryside. Join us to be part of a passionate team dedicated to excellence and creating memorable moments for our guests.
StudySmarter Expert Advice🤫
We think this is how you could land Receptionist - Nottinghamshire in Mansfield
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Eden Hall. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Eden Hall
Don't be shy about reaching out to Eden Hall directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Receptionist - Nottinghamshire in Mansfield
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Eden Hall and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Eden Hall
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
