At a Glance
- Tasks: Ensure guest safety and enhance their experience in our luxurious pool and spa.
- Company: Eden Hall Day Spa, a top-notch retreat for relaxation and hospitality.
- Benefits: Free meals, spa days, discounts, and a fun, supportive work environment.
- Other info: Flexible hours with part-time and full-time options available.
- Why this job: Join a passionate team and create memorable experiences for guests.
- Qualifications: Must be 18+, hold lifeguard and first aid certifications, and have great customer service skills.
The predicted salary is between 20000 - 25000 £ per year.
Location: Eden Hall, Nottinghamshire
About Us
Eden Hall Day Spa provides a luxurious spa day experience, providing a retreat in our state-of-the-art facilities and most importantly, total relaxation. Here at Eden Hall our aim is to treat our guests as a friend of the family and to create positive memorable experiences during their visit to the Hall and Spa. Our purpose is to hire people with passion and positivity. We train you for skill, nurture you to grow and achieve your goals.
The Role
We are excited to welcome a friendly and enthusiastic individual to join our Leisure Team as a Pool Attendant. In this role, you will be based in the luxurious pool and thermal spa suite at Eden Hall, where you will play a crucial part in ensuring our guests have an enjoyable and safe experience. The ideal candidate will have a genuine passion for hospitality and a commitment to maintaining a safe and welcoming environment.
Your responsibilities:
- Monitoring the pool and thermal spa areas to ensure the safety of all guests
- Providing excellent customer service by enhancing our guests' experience and assisting with any inquiries or needs
- Maintaining cleanliness and organisation of the pool and spa areas
- Enforcing pool rules and regulations to ensure a safe environment
- Providing tours of the pool and spa facilities
- Performing daily inspections which include water testing and plant pool monitoring
- Providing cover at the gym reception
Personal Specification
Essentials:
- Due to health and safety aspects of the job, applicants must be over the age of 18 years old
- Have a National Pool Lifeguard Qualification or Pool Responder Certificate
- Have a First Aid Certificate
- Have excellent customer service skills with a friendly and approachable demeanour
- Have excellent communication skills and the ability to work as part of a team
- Have the ability to swim proficiently
Desirables:
- Have previous experience within the hospitality industry
- Have pool plant operation knowledge
Shift Pattern
Part-time and Full-time opportunities available - working a minimum of 2 days per week (16 hours). Hours of work: Between 0630-1500hrs or 1500-2215hrs and will include working evenings, weekends and bank holidays. Full flexibility is key as you will be expected to work as and when necessary to meet the needs of the team and the business.
Why Join Us
- Work in a stunning environment with a commitment to excellence in hospitality
- Complimentary Spa Day on work anniversaries at any of our company spas
- Free meal provided daily through our staff canteen
- Complimentary use of leisure and spa facilities
- Access to the Employee Assistance Program
- 30% discount on overnight stays and spa days
- Discounts on food, drink and retail across our venues
- Pension scheme
- Free Parking
- Refer-a-Friend scheme
- Excellent Induction and training programme
- Perkbox Online benefits and discounts
- On-line Doctor support (appointments/prescriptions)
- A fun, supportive and inclusive work environment with loads of development opportunities
People say you can't choose your family, well we choose you to be part of ours.
Pool Attendant - Nottinghamshire in Mansfield employer: Eden Hall
Eden Hall Day Spa is an exceptional employer, offering a vibrant and supportive work environment where passion for hospitality thrives. With a commitment to employee growth, we provide comprehensive training, flexible working hours, and unique benefits such as complimentary spa days and discounts across our venues, ensuring that our team members feel valued and part of our family. Join us in creating memorable experiences for our guests while enjoying the perks of working in a stunning location in Nottinghamshire.
StudySmarter Expert Advice🤫
We think this is how you could land Pool Attendant - Nottinghamshire in Mansfield
✨Tip Number 1
Get to know the company culture! Before your interview, check out Eden Hall's social media and website. This will help you understand their vibe and show that you're genuinely interested in being part of their family.
✨Tip Number 2
Practice your customer service skills! Since this role is all about creating memorable experiences for guests, think of examples from your past where you've gone above and beyond for someone. Be ready to share these stories during your chat with them.
✨Tip Number 3
Show off your passion for hospitality! When you’re talking to the team, let your enthusiasm shine through. Share why you love working in a spa environment and how you can contribute to making every guest feel special.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email. It’s a nice touch that shows you appreciate their time and are still keen on joining their amazing team at Eden Hall.
We think you need these skills to ace Pool Attendant - Nottinghamshire in Mansfield
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for hospitality shine through! We want to see that you genuinely care about creating memorable experiences for our guests.
Tailor Your CV:Make sure to customise your CV to highlight relevant skills and experiences that match the Pool Attendant role. We love seeing how your background aligns with what we do at Eden Hall!
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so make sure your qualifications and experiences are easy to read and understand.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and get the ball rolling on your journey to join our team.
How to prepare for a job interview at Eden Hall
✨Know the Company
Before your interview, take some time to research Eden Hall Day Spa. Understand their values, mission, and what makes them unique in the hospitality industry. This will not only help you answer questions more effectively but also show your genuine interest in being part of their team.
✨Show Your Passion for Hospitality
During the interview, express your enthusiasm for providing excellent customer service. Share specific examples from your past experiences where you went above and beyond to ensure guests had a memorable experience. This aligns perfectly with Eden Hall's aim to treat guests like family.
✨Demonstrate Team Spirit
Eden Hall values teamwork, so be prepared to discuss how you work well with others. Think of examples where you collaborated with colleagues to achieve a common goal or resolved conflicts positively. Highlighting your ability to contribute to a supportive environment will resonate well with the interviewers.
✨Prepare for Practical Questions
Since the role involves monitoring pool safety and maintaining cleanliness, expect practical questions related to these responsibilities. Brush up on your knowledge of pool rules, safety protocols, and customer service scenarios. Being able to demonstrate your understanding of these areas will set you apart as a strong candidate.
