Service Manager - Specialist Supported Living in Wittering

Overview

Leading Services: Creating an environment in which others have the confidence and opportunity to develop. Every role within Eden Futures is rooted in safeguarding and a commitment to the people we support. At the heart of this role is the responsibility to ensure service users are safe, respected, and protected from harm, while being supported to live meaningful, fulfilled lives in line with their wishes and choices. Safeguarding is our proactive, everyday practice. You will be expected to remain vigilant, professionally curious, and responsive, always acting in the best interests of the individuals we support. Alongside this, you will live our company values, recognising that how we work is just as important as what we do.

Responsibilities

• Ensuring the vision of the organisation is translated into everyday service delivery by supporting those within the service to capture the wider business strategy.
• Leading those you manage through supervision, training and continuous development.
• Promoting and demonstrating a positive 'can do' culture within your own practice and encouraging these attributes within the team.
• Holding those you manage accountable by understanding the expectations of all roles within the service, ensuring the support and resources are provided.
• Making considered decisions which are then communicated in a clear and timely manner.
• Identifying the needs of the individual referred to services and proposing a package of support.
• Designing and implementing all aspects of the commissioned package and identifying property and staffing requirements in relation to the identified needs.
• Overseeing the appropriate safe recruitment and selection of employees at each level and in conjunction with HR, ensuring appropriate staffing levels are maintained.
• Delivering responsive, effective safe care and support in a person‐centred manner.
• Ensuring the team provides an excellent service to service users, meeting legislative and policy requirements including Safeguarding and the Mental Capacity Act along with effective risk management.
• Ensuring the service and those within it adhere to organisational, legislative and contractual obligations.
• Ensuring services meet the requirements of CQC registration.
• Establishing good relationships with families, commissioners, advocates and other professionals involved in the care of the individual.
• In conjunction with other departments, confirming the delivery of contracted hours and establishing payment arrangements.
• Identifying bespoke learning and development requirements for effectively supporting individuals where appropriate whilst ensuring all mandatory training is current.
• Continually reviewing and evaluating the service to identify the potential for improvements.
• Ensuring outcomes for those within our services are met and reviewed in recognition of personal growth and development.
• Guiding practice within the team, delivering outcomes‐based and person‐centred services.
• Assessing and managing the risks associated with developing services whilst promoting growth.
• Balancing the individual's rights and choices with delivering duty of care.
• Delivering the outcomes identified in the Quality Governance Strategy as appropriate.
• Responding to the local need, filling voids within the service in a timely manner whilst supporting individual preferences, wishes and desires.
• Supporting colleagues in monitoring and managing KPI data such as employee retention, sickness absence levels and void fill.
• Enhancing the quality of our services by developing and sustaining sound relationships with key stakeholders such as those who use our services, their families, ASCH, ICBs and other agencies.
• Ensuring effective communication is established throughout the service and with external agencies.
• Identifying opportunities where working in collaboration with others within and across networks can bring added value and growth.
• Gaining a robust understanding of the organisation and the market along with current trends, drivers and limitations.
• Actively participating in regular management supervisions, 1:1s and reviews seeking new opportunities for personal growth.
• Developing a personal development plan and maintaining a continuing professional development journal.
• Being vigilant and proactive in reporting any safeguarding concerns you may have about vulnerable individuals in your care.
• Proactively assisting in seeking out new opportunities for growth and development of the service whilst protecting and safeguarding the Company's values and culture.
• Ensuring that all new team members are appropriately recruited into the Company and analysing initial training and development needs.
• Working in conjunction with the training team to ensure all staff receive the correct training.
• In conjunction with the management team, recruiting and selecting new staff while actively taking part in the interview process.
• Leading staff in enabling the service users to live fulfilling lives based around their individual needs and aspirations.
• Attending interviews for potential new packages of care and support as required with the senior management team.
• Ensuring appropriate risk assessments are in place and implemented to safeguard the wellbeing of service users.
• Implementing induction/assessment programmes for all new service users in conjunction with the wider management team.
• Understanding and promoting a person‐centred and needs‐led approach to deliver a quality service that fully complies with the Eden philosophy, values, policies and procedures.
• Understanding the wider implications of the business in relation to the commissioning process, audit and inspection (CQC etc.).
• Always promoting a professional image of the service and the Company.
• Establishing and maintaining positive working relationships with key stakeholders such as Adult Social Care & Health, CCGs, etc.
• Ensuring effective communication is established and maintained throughout the service and with external agencies, service users and their circle of support.

Qualifications & Personal Attributes

• A level 3 Health and Social Care qualification or relevant career experience.
• Experience of line management and leading teams in our sector.
• Caring and compassionate, having a genuine passion for wanting to help our service users lead a full and active life to enable them to achieve as much independence as possible.
• Ability to remain positive when there are challenging days – you have the chance to positively influence how someone feels and that is no small thing.
• Enjoying working as part of a team as well as using your own initiative, and having a willingness to support your colleagues when needed.

Benefits

• 25 days annual leave plus bank holidays.
• Non‐contractual benefits such as taking a birthday off work, Group Income Protection when unwell, a death in service benefit that looks after your loved ones, and access to Westfield Health.
• Referral reward: receive a £500 bonus for each successful friend referred to a Support Worker role (unlimited referrals).