Service Manager in Stoke-on-Trent

Overview

We are Eden Futures, delivering exceptional support services for people aged 18 and over with learning disabilities, autism, mental ill health and associated complex needs. Every role is rooted in safeguarding and a commitment to the people we support. At the heart of this role is the responsibility to ensure service users are safe, respected, and protected from harm while being supported to live meaningful, fulfilled lives in line with their wishes and choices.

Main Responsibilities

Leading Services

• Ensuring the vision of the organisation is translated into everyday service delivery by supporting those within the service to capture the wider business strategy.
• Leading those you manage through supervision, training and continuous development.
• Promoting and demonstrating a positive ‘can do’ culture within your own practice and encouraging these attributes within the team.
• Holding those you manage accountable by understanding the expectations of all roles within the service, ensuring the support and resources are provided.
• Making considered decisions which are then communicated in a clear and timely manner.

Shaping Services

• Identifying the needs of the individual referred to services and proposing a package of support.
• Designing and implementing all aspects of the commissioned package including property and staffing requirements in relation to the identified needs.
• Overseeing the safe recruitment and selection of employees at each level in conjunction with HR, ensuring appropriate staffing levels are maintained.
• Delivering responsive, effective safe care and support in a person‑centred manner.
• Ensuring the team provides an excellent service to service users, meeting legislative and policy requirements including Safeguarding and the Mental Capacity Act along with effective risk management.
• Ensuring the service and those within it adhere to organisational, legislative and contractual obligations.
• Ensuring services meet the requirements of CQC registration.
• Establishing good relationships with families, commissioners, advocates and other professionals involved in the care of the individual.
• In conjunction with other departments, confirming the delivery of contracted hours and establishing payment arrangements.
• Identifying bespoke learning and development requirements for effectively supporting individuals while ensuring all mandatory training is current.
• Continually reviewing and evaluating the service to identify potential for improvements.

Delivering Positive Outcomes

• Ensuring outcomes for those within our services are met and reviewed in recognition of personal growth and development.
• Guiding practice within the team, delivering outcomes‑based and person‑centred services.
• Assessing and managing the risks associated with developing services while promoting growth.
• Balancing the individual’s rights and choices with delivering duty of care.
• Delivering the outcomes identified in the Quality Governance Strategy as appropriate.
• Responding to the local need, filling voids within the service in a timely manner while supporting individual preferences, wishes and desires.
• Supporting colleagues in monitoring and managing KPI data e.g. employee retention, sickness absence levels and void fill.
• Working in partnership with people who use our services, their families and representatives, health and social care and other professionals to deliver and improve services.
• Enhancing the quality of our services by developing and sustaining sound relationships with key stakeholders such as those who use our services, their families, ASCH, ICBs and other agencies.
• Ensuring effective communication is established throughout the service and with external agencies.
• Identifying opportunities where working in collaboration with others within and across networks can bring added value and growth.

Continuing Personal Development

• Gaining a robust understanding of the organisation and the market along with current trends, drivers and limitations.
• Actively participating in regular management supervisions, 1:1 and reviews seeking new opportunities for personal growth.
• Developing a personal development plan and maintaining a continuing professional development journal.
• Be vigilant and proactive in reporting any safeguarding concerns about vulnerable individuals in your care.
• Proactively assist in seeking out new opportunities for growth and development of the service while protecting and safeguarding the Company’s values and culture.
• Ensure that all new team members are appropriately recruited into the Company and analyse initial training and development needs.
• Work in conjunction with the training team to ensure all staff receive the correct training.
• In conjunction with the management team, recruit and select new staff taking an active part in the interview process.
• Lead staff in enabling the service users to live fulfilling lives based on their individual needs and aspirations.
• Attend interviews for potential new packages of care and support as required with the senior management team.
• Ensure appropriate risk assessments are in place and implemented to safeguard the wellbeing of service users.
• Implement induction/assessment programmes for all new service users, in conjunction with the wider management team.
• Understand and promote a person‑centred and needs‑led approach to deliver a quality service fully complying with the Eden philosophy, values, policies and procedures.
• Understand the wider implications of the business in relation to commissioning processes, audits and inspections (CQC etc.).
• Always promote a professional image of the service and the Company.
• Establish and maintain positive working relationships with key stakeholders such as adult social care & health, CCGs etc.
• Ensure effective communication is established and maintained throughout the service and with external agencies, service users and their circle of support.

Ideal Candidate

• Level 3 Health and Social Care qualification or relevant career experience.
• Experience of line management and leading teams in our sector.
• Caring and compassionate, with a genuine passion for helping service users lead a full and active life to enable them to achieve as much independence as possible.
• Ability to remain positive when there are challenging days, positively influencing how someone feels.
• Enjoy working as part of a team as well as using own initiative, and willingness to support colleagues when needed.

Please note: Eden Futures is unable to offer sponsorship for this position.