Senior Services Manager

Eden Futures delivers exceptional support services for people aged 18 and over with learning disabilities, autism, mental ill health and complex needs. The role is centred on safeguarding, ensuring service users are safe, respected and protected from harm, while supporting them to live meaningful lives that reflect their wishes and choices.

Main Responsibilities

• Managing Service Delivery & Quality: Ensure day‑to‑day service provision complies with Eden philosophy, values, policies and procedures and meets CQC registration and other legislative requirements.
• Service Development: Seek opportunities for growth and service improvement while protecting the company’s values and culture.
• People Management & Leadership: Provide clear management and support to the local team, delivering the highest quality of service.
• Collaborative Working: Promote an environment of collaboration with other departments and agencies within the company and across the wider Multi‑Disciplinary Team.
• Professional Development: Continually develop professional skills, stay current with sector changes and lead the company in your area of expertise.
• Leading Services: Supervise, appraise, train and develop staff; hold the team accountable by clarifying role expectations and providing support and resources.
• Delivering Positive Outcomes: Assess and manage risks around service development, promote growth, and monitor KPI data such as employee retention, sickness absence and vacancy rates.

Ideal Candidate

• Previous experience in a Supported Living or Residential service.
• Familiar with CQC standards.
• Ability to work effectively in a fast‑paced, demanding role.
• Strong leader who can lead by example.
• Level 3 Health and Social Care qualification or relevant career experience.
• Experience of line management and leading teams in this sector.
• Compassionate and genuinely passionate about helping service users achieve independence.
• Positive attitude in challenging situations.

Benefits

• 25 days annual leave plus bank holidays, as well as non‑contractual benefits such as taking your birthday off work, Group Income Protection, death in service benefit and access to Westfield Health.
• A referral bonus is available for each successful Support Worker referral.

Legal & EEO Statement

Eden Futures is an inclusive employer. All staff are vetted, selected, trained and supervised fairly to provide safe, effective, compassionate care. In support of vulnerable adults, roles that require contact with service users are exempt from the Rehabilitation of Offenders Act. The Act allows certain convictions and cautions to be considered protected, meaning they do not need to be disclosed. Guidance is available on the Ministry of Justice website. It is a criminal offence for individuals barred from regulated activity to apply for roles requiring unsupervised work with vulnerable adults. Please note: Eden Futures is unable to offer sponsorship for this position.