Referral, Assessment and Mobilisation Manager in Nottingham

We are Eden Futures. We deliver exceptional support to people diagnosed with a learning or physical disability, acquired brain injury, autism or a mental illness. We are looking to recruit a Referral, Assessment and Mobilisation Manager, responsible for being the main point of contact for enquiries, referrals, and assessment activity for new developments.

Responsibilities

• Identifying Opportunities: To be a point of contact for enquiries, referrals, and assessment activity for new developments. To undertake formal written assessments of individuals in person, which will entail the gathering of relevant information e.g. risk assessments, PBS plans, support plans, to enable the organisation to make an informed decision of whether to make an offer of a placement. To assist with the completion of new business tenders/expressions of interests, including liaison with internal departments to obtain the required information. To assist with the completion of 'expression of interest' for referrals that come via a brokerage or DPS referral pathway. To be responsive in communication with internal and external stakeholders and to be able to prioritise appropriately.
• Planning/Delivering & Mobilisation: To maintain comprehensive and accurate records of all potential referrals and referral agencies in line with company policy and procedure, so that placements can be made effectively and efficiently. To ensure the timely follow up of new enquiries and referrals. To assist with the prompt compilation of statistics, reports, and management information. Preparation of offer letters as required. Attendance at project planning meetings, and to provide updates on current referrals for new services. Ensure that assessments are completed to a high standard, and that people, their families, and our partners are included and communicated with throughout their journey. Work within the Eden Futures referral and assessment framework, ensuring it is expedient, robust, and the assessments are of high quality and the appropriate assessments are in place and have been reviewed by the wider team prior to support commencing. There will be an expectation of travel to assessments and this may dictate working outside of normal office hours. Lead the mobilisation and setup of new Eden Futures services, including complex care for people with learning disabilities. Work collaboratively with commissioners, families and external stakeholders to ensure smooth and successful service transitions. Work closely with internal teams to ensure high-quality, person-centred service delivery from Day One.
• Collaborative Working: Assessments are completed promptly and to work in partnership with the team and area managers, and the specialist team. Discussing complex referrals with relevant internal and external parties to reach a decision that is best for the person who wishes to be placed with Eden Futures. To engage with social workers, family members, and other professionals to secure appropriate placement of new service users, ensuring that their individual needs are met. To liaise with area managers and to view services prior to visits taking place, ensuring the best possible image of the organisation is projected. To deputise for the service development manager in exceptional circumstances. Maintaining and developing sustainable relationships with people who have been referred, their families where appropriate, commissioning, and social work teams, and other relevant internal/external stakeholders.
• Strategic Thinking: To use your knowledge and expertise when putting new ideas into action. To make positive contributions to the organisations business plan. Think outside the box when faced with barriers to overcome.
• Continuing Professional Development: Updating market knowledge by participating in educational opportunities. Maintaining professional networks with key stakeholders. Be a leader in your field and looking at ways you can share your knowledge with your colleagues. Keeping abreast of regulatory news that affects Eden Futures and applying knowledge practically.

Qualifications

• Proven experience within Specialist Complex Care/Support.
• 'Hands-on' operational experience within Social Care.
• Experienced in the use of current assessment tools and practice (e.g. PBS plans, risk assessments, support plans).
• Ability to work effectively in a fast-paced, demanding role.
• A UK driving licence and a vehicle to use for Service visits.
• The flexibility to travel regularly between our UK Services and to meet with prospective service users and their families – which may include some unsociable hours work.
• Keeping abreast of regulatory news that affects Eden Futures and applying knowledge practically.

Benefits

• Basic salary of £45,000-£50,000 depending on experience.
• Westfield Health cash plan level 2 upon joining.
• Death in Service at 2x annual salary.
• 5 weeks annual leave rising to 6 weeks after 5 years.
• Long service awards.
• Take your birthday as paid leave plus 25 days holiday.
• Continuous Learning & Development opportunities – including access to bespoke training, Apprenticeships in Health & Social Care and Business and Leadership & Management.
• Opportunities to develop through Eden's Aspire programmes such as our Leadership Development Programme.
• Health Cash Back and Pension Scheme.
• Eligible for £500 bonus through our refer-a-friend scheme (unlimited referrals).
• Enhanced pay for maternity or paternity leave.
• Blue Light Discount Scheme.
• Eligibility for COSTCO membership.