At a Glance
- Tasks: Lead and inspire a dynamic team of Sales Advisors to smash sales targets.
- Company: Join Eden, a forward-thinking company revolutionising the home buying experience.
- Benefits: Enjoy a competitive salary, uncapped commission, and generous leave options.
- Other info: Be part of a supportive culture focused on wellbeing and personal growth.
- Why this job: Make a real impact in a growing team while developing your leadership skills.
- Qualifications: Proven telesales experience and a passion for coaching high-performing teams.
The predicted salary is between 35000 - 40000 £ per year.
About Eden Buying or selling a home is one of life's biggest milestones - yet conveyancing can still feel complicated, slow and unclear.
Eden is changing that.
We're building a digital-first experience powered by exceptional people, designed to make everything simple, clear and fast.
We're at an exciting stage in our journey.
Today we're a team of around 30 people.
Over the next two years we expect to double in size as we continue to scale our technology, operations and customer experience functions.
To support that growth and contribute to our first-class Sales team, we're looking for a commercially-minded, target driven, pro-active and highly motivated Telesales Team Leader.
About Eden Buying or selling a home is one of life's biggest milestones - yet conveyancing can still feel complicated, slow and unclear.
Eden is changing that.
We're building a digital-first experience powered by exceptional people, designed to make everything simple, clear and fast.
We're at an exciting stage in our journey.
Today we're a team of around 30 people.
Over the next two years we expect to double in size as we continue to scale our technology, operations and customer experience functions.
To support that growth and contribute to our first-class Sales team, we're looking for a commercially-minded, target driven, pro-active and highly motivated Telesales Team Leader.
The Opportunity
The Telesales Team Leaderis responsible forthe day-to-day leadership, coaching and operationalsalesperformance of Eden's Sales Advisors.
The Team Leader ensures that every enquiry is responded to promptly, everyclientreceives an exceptionalexperience, and that every Sales Advisor has the coaching and support needed to achieve their potentialand deliversales targets.
Usingperformance data, call qualitymonitoringand continuous coaching, the Team Leader supports the team to improve conversion rates and increaseproductivityand customer satisfaction.
This role is ideal for someone with proven success in a Telesales role and sales team management experience.
Responsibilities
- Team Leadership
- Lead, motivateand mentora team of Sales Advisors to achieveand exceeddaily, weeklyand monthlysales valuetargets.
- Create a positive, energeticand accountablesalesteam culture.
- Conduct daily teamstand upsand regular one-to-one meetings.
- Deliverthe onboarding and on-going development of new team members.
- Recognise and celebrate individual and team success.
- Address performance issues promptly and professionally.
- Lead by examplein aplayer: manager rolewitharound 25% time on client calls.
- Sales Performance
- Drive performance across allchannels including; direct marketing channels, existing customerchannelsand referral partners.
- Monitor, manageand report ondailyand monthlyperformanceandtake proactive action to maximisekey sales metrics including call volumes, contact rates, SLAs, conversionand valueto achieve and exceed targets.
- Own and deliver call centric metrics and targets (volume, contact rates, talkand wrap time)
- Ensure an excellent Eden client experience that delivershigh levelsof customer satisfaction.
- Coaching & Development
- Createa high performing teamthrough excellentdailycoaching andcall listening, 121 sessions, developmentplansand role-plays.
- In partnership with the People & Talent Manger, develop and deliver objection handling training and techniques.
- Continuously hone closing sales skills and effectiveness.
- Ensure excellentproduct knowledgeacross the team.
- Operational Management
- Ensure lead allocation is managedeffectivelyacross the Sales team.
- Manage call tasks and queueseffectively and achieve SLAs.
- Accurately resource planand call forecastto delivertargets.
- Ensure effective use of CRM/Hubspotacross the team.
- Be the lead contact with internal Legal for the team.
- Quality Assurance
- Develop and deliver a quality assurance frameworkfor the Sales team and processes to ensure consistent call quality and content guidance, brand experience, excellent data quality, data quality, compliancestandardsand monthly audits.
- Continuous Improvement
- Analyse team performance andidentifyopportunities for improvement.
- Share best practice across the team.
- Share client insights for Eden process, product, pricingand proposition opportunities
- Recommendand implementimprovements to sales processes, customer journeys and leveraging the CRM system.
- Work closely with Marketing to improve lead quality and conversion.
Requirements
- Provenexperience in telesales, contact centre or sales leadership.
- Experience coaching, developing and motivatinghigh-performingsales teams.
- Proventrack recordof improving sales performance and conversion.
- Strong understanding of contact centre KPIs, performance managementand reporting.
- Excellent in-person and telephone communication skills.
- Experience using CRM systems (Hub Spot desirable).
- Strong organisational and problem-solving skills.
- Confident analysing data and turning insight into action.
- Experience using call recording and quality monitoring systems.
- Experience delivering sales training.
- Experience within conveyancing, legal services, financial services, mortgagesor estate agency would beadvantageous.
Benefits
Working at Eden is different - we invest heavily in culture, wellbeing and support. You'll enjoy:
- Financial & Career
- Salary: £35,000 - £40,000 (FTE), dependent on experience
- Sales commission with an uncapped earning potential from £4,600 OTE
- Significant investment in your learning and development
- Flexibility & Wellbeing
- 28 days annual leave plus bank holidays
- Option to buy or sell 5 days of annual leave
- 3-day company shutdown between Christmas and New Year (reserved from annual leave)
- Private health insurance
- Group life assurance
- Wellbeing fund that contributes £25 per month towards an activity that promotes your mental or physical wellbeing
- Monthly pastoral 1:1 support
- #J-18808-Ljbffr
Telesales Team Leader employer: Eden Conveyancing
Eden Conveyancing is an exceptional employer that fosters a dynamic work culture in the heart of Bristol, offering a supportive environment for growth and collaboration. With competitive salaries, high commission potential, and generous annual leave, employees are encouraged to thrive both personally and professionally. The company prioritises employee development, making it an ideal place for those looking to build a rewarding career in business development.
StudySmarter Expert Advice🤫
We think this is how you could land Telesales Team Leader
✨Leverage Your Network
In sales and business development, who you know can often be as important as what you know. Get involved with local networking events or industry meetups to connect with key players. Don't be shy—share your passion for the field and let folks know you're on the lookout for opportunities!
✨Show Your Skills Through Real-World Results
When targeting a full-time role like Telesales Team Leader at Eden Conveyancing, presenting tangible results from your previous sales experience can set you apart. Bring along case studies or examples of how you've closed deals or expanded accounts, and don't forget to showcase your problem-solving prowess. It’s all about quantifying your success!
✨Engage with Sales Communities
Dive deep into online sales communities, like Sales Hacker or LinkedIn groups dedicated to sales professionals. Engaging in discussions and sharing insights can boost your visibility and might just put you on the radar of hiring managers looking for fresh talent in business development.
✨Direct Applications Matter
While we all know the online application route, consider sending direct applications to companies you admire, including Eden Conveyancing. Tailor your message to explain why you’re drawn to them and how you can contribute as a Telesales Team Leader. Sometimes, a personal touch can grab attention faster than a generic application!
We think you need these skills to ace Telesales Team Leader
Some tips for your application 🫡
Show Off Those Sales Skills:In your CV and cover letter, highlight any previous sales or business development experience you have. Use numbers and examples to showcase your achievements – did you exceed sales targets or bring in new clients? Make those accomplishments shine!
Tailor Your Message for Eden Conveyancing:When writing your cover letter, make sure to tailor your message specifically for Eden Conveyancing. Show that you know the company’s mission and how your skills align with their goals in the sales landscape. This personalised touch will grab their attention!
Keep It Professional Yet Engaging:Sales is all about relationships, so while you want to maintain professionalism in your application, don’t be afraid to let your personality shine through. Engage the reader and demonstrate your enthusiastic approach to sales and business development!
Proof of Performance:Include any relevant certifications or training you’ve undertaken in sales or negotiation tactics. If you’ve attended workshops or courses, list these to showcase your commitment to professional development. This extra touch can set you apart from the competition!
How to prepare for a job interview at Eden Conveyancing
✨Know Your Sales Methodologies
Brush up on popular sales methodologies like SPIN Selling or Challenger Sales. Being able to discuss these techniques and how you've applied them will show Eden Conveyancing that you understand the role and can hit the ground running in the sales game.
✨Demonstrate Your Deal-Making Skills
Prepare to share stories from your past experiences where you closed deals, overcame objections, or started new client relationships. We want to show Eden Conveyancing that you’re not just about numbers but also about building lasting connections in business development.
✨Prepare for Role-Play Scenarios
In a full-time sales interview, don’t be surprised if they throw in a role-play exercise to test your pitching skills. Practising how you would pitch a product or handle an objection will help us shine in this simulation—think of it like a dress rehearsal for your future sales calls!
✨Align Your Goals with the Company’s Vision
Take a moment to reflect on how your career ambitions align with Eden Conveyancing’s objectives. When we articulate how our personal growth ties in with the company’s goals, it shows commitment and a genuine interest in contributing to their success.
