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- Tasks: Manage customer service, operations, and admin support to keep everything running smoothly.
- Company: Join EDEN & CO., a premium gifting brand with a collaborative culture.
- Benefits: Enjoy clear working hours, a supportive team, and opportunities for growth.
- Why this job: Make a real impact in a dynamic role where your work truly matters.
- Qualifications: Experience in customer service or admin is helpful; attitude and reliability are key.
- Other info: Flexible Saturday cover and a hands-on team environment.
The predicted salary is between 28800 - 43200 £ per year.
A hands-on role for someone who enjoys variety, structure and seeing the impact of their work. We’re looking for a Customer Operations Manager to join our growing team at EDEN & CO. This is a practical, people-facing role that combines customer service, day-to-day operations, and admin support. You’ll help keep orders flowing, customers happy, and the business running smoothly - working closely with the team onsite. If you like being organised, solving problems, and bringing calm to busy days, you’ll enjoy this role.
About EDEN & CO. EDEN & CO. is a premium gifting brand creating beautifully curated, plant-based and allergy-inclusive hampers. We work with exceptional independent food and drink producers and care deeply about quality, detail and thoughtful execution. We’re a small, collaborative team where people are trusted, supported, and encouraged to get on with things without micromanagement.
What you’ll be involved in:
- Customer Service & Orders: Owning customer emails and platform messages day to day, resolving delivery queries and courier issues calmly and decisively, handling customer feedback and reviews in line with our tone and values, reducing the need for escalation by resolving issues end-to-end.
- Warehouse & Fulfilment Coordination: Acting as the main link between the office and warehouse team, coordinating daily order flow and dispatch, being hands-on during busy periods and peak season when needed, day-to-day admin to keep operations running smoothly, liaising with suppliers on orders, queries, and delivery coordination, maintaining clear records and documentation, supporting planning and organisation around stock and fulfilment.
- Office & Systems Support: Managing general office admin (rotas, cleaners, waste, pack days, etc.), helping keep internal processes organised and running efficiently, supporting practical projects such as office moves or operational changes.
You won’t be expected to do everything at once - the focus is on being organised, reliable, and willing to get stuck in.
This role could suit you if:
- You enjoy a role with variety and routine.
- You’re naturally organised and detail-focused.
- You stay calm when things don’t go to plan.
- You’re comfortable using systems, spreadsheets and email.
- You like working as part of a small, dynamic, onsite team.
- You want a role where your work actually matters.
Experience in customer service, admin, operations, office support, or an EA-style role is helpful, but attitude and reliability matter just as much.
What you’ll like about working here:
- Clear working hours and expectations.
- A supportive, hands-on team.
- A role with real variety and visible impact.
- Opportunity to grow responsibility over time.
- Saturday cover is short, planned, and shared across the team.
How to apply: To apply, please email us directly with your CV and a short note telling us why this role interests you.
Customer Operations Manager in West Bromwich employer: Eden & Co.
Contact Detail:
Eden & Co. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Operations Manager in West Bromwich
✨Tip Number 1
Get to know the company! Research EDEN & CO. and their values. When you understand what they stand for, you can tailor your conversations to show how you fit right in with their culture.
✨Tip Number 2
Practice your problem-solving skills! Since this role involves resolving customer queries and keeping things running smoothly, think of examples from your past experiences where you’ve tackled challenges head-on.
✨Tip Number 3
Show off your organisational skills! Be ready to discuss how you manage your time and tasks effectively. Maybe even bring a few ideas on how you could improve their current processes.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re keen and ready to jump into the team!
We think you need these skills to ace Customer Operations Manager in West Bromwich
Some tips for your application 🫡
Craft a Personalised CV: Make sure your CV reflects your unique skills and experiences that align with the Customer Operations Manager role. Highlight any relevant customer service or operations experience, and don’t forget to sprinkle in some of your personality!
Write a Compelling Cover Note: In your short note, express why this role excites you and how you can contribute to our team at EDEN & CO. Be genuine and let your enthusiasm shine through – we love seeing passion for what we do!
Showcase Your Organisational Skills: Since this role is all about keeping things running smoothly, give examples in your application of how you've successfully managed multiple tasks or resolved issues in the past. We want to see your problem-solving prowess!
Apply Through Our Website: We encourage you to apply directly via our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Eden & Co.
✨Know the Company Inside Out
Before your interview, take some time to research EDEN & CO. Understand their values, products, and what makes them unique in the gifting industry. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Organisational Skills
Since the role requires a knack for organisation and detail, prepare examples from your past experiences where you successfully managed multiple tasks or resolved issues efficiently. Be ready to discuss how you keep things running smoothly, especially during busy periods.
✨Demonstrate Problem-Solving Abilities
Think of specific instances where you faced challenges in customer service or operations and how you tackled them. Highlight your calmness under pressure and your ability to resolve issues decisively, as this is crucial for the Customer Operations Manager role.
✨Ask Thoughtful Questions
Prepare a few insightful questions about the team dynamics, daily operations, or how success is measured in this role. This shows that you’re not just interested in the job, but also in how you can contribute to the team and the company’s goals.
