Customer Operations Executive in Newport

A hands-on role for someone who enjoys variety, structure and seeing the impact of their work.

We're looking for a Customer Operations Executive to join our growing team at EDEN & CO.

This is a practical, people-facing role that combines customer service, day-to-day operations, and admin support. You'll help keep orders flowing, customers happy, and the business running smoothly – working closely with the team onsite.

If you like being organised, solving problems, and bringing calm to busy days, you'll enjoy this role.

About EDEN & CO.

EDEN & CO. is a premium gifting brand creating beautifully curated, plant-based and allergy-inclusive hampers. We work with exceptional independent food and drink producers and care deeply about quality, detail and thoughtful execution.

We're a small, collaborative team where people are trusted, supported, and encouraged to get on with things without micromanagement.

What you'll be involved inCustomer Service & Orders

• Responding to customer emails and platform messages
• Managing delivery queries and courier issues
• Monitoring and replying to customer reviews

Operations & Stock Support

• Helping coordinate stock with the warehouse team
• Supporting order processing and despatch
• Assisting during busy periods when needed
• Helping ensure daily courier collections run smoothly

Supplier, Admin & Finance Support

• Liaising with suppliers
• Creating and managing purchase orders
• Reconciling supplier invoices
• Sending sales invoices (B2B and ad hoc)
• Tracking basic sales information

Office & Systems Support

• Supporting basic platform updates
• Helping manage office admin (rotas, cleaners, waste, pack days, etc.)

You won't be expected to do everything at once – the focus is on being organised, reliable, and willing to get stuck in.

Role details

• Location: Onsite – Long Ashton (Bristol)
• Hours: Full-time, Monday–Friday, 9am–5pm
• Salary: £26,000–£30,000 DOE
• Saturday cover: 1 Saturday every 4 (11:00–13:30), planned with time in lieu

This role could suit you if:

• You enjoy a role with variety and routine
• You're naturally organised and detail-focused
• You stay calm when things don't go to plan
• You're comfortable using systems, spreadsheets and email
• You like working as part of a small, dynamic, onsite team
• You want a role where your work actually matters

Experience in customer service, admin, operations, office support, or an EA-style role is helpful, but attitude and reliability matter just as much.

What you'll like about working here

• Clear working hours and expectations
• Onsite collaboration (no endless Slack or Zoom)
• A supportive, hands-on team
• A role with real variety and visible impact
• Opportunity to grow responsibility over time

Saturday cover is short, planned, and shared across the team.

How to apply

To apply, please email us directly with:

• Your CV
• A short note telling us why this role interests you

Email applications to:

hello@edenandcohampers.com

We review applications daily.