Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Manage customer service, operations, and admin support to keep everything running smoothly.
- Company: Join EDEN & CO., a premium gifting brand with a collaborative culture.
- Benefits: Enjoy clear working hours, supportive team, and opportunities for growth.
- Why this job: Make a real impact in a dynamic role where your work truly matters.
- Qualifications: Organised, detail-focused, and reliable; experience in customer service is a plus.
- Other info: Flexible Saturday cover and a hands-on team environment.
The predicted salary is between 28800 - 43200 £ per year.
A hands-on role for someone who enjoys variety, structure and seeing the impact of their work. We’re looking for a Customer Operations Manager to join our growing team at EDEN & CO. This is a practical, people-facing role that combines customer service, day-to-day operations, and admin support. You’ll help keep orders flowing, customers happy, and the business running smoothly - working closely with the team onsite.
If you like being organised, solving problems, and bringing calm to busy days, you’ll enjoy this role.
About EDEN & CO.: EDEN & CO. is a premium gifting brand creating beautifully curated, plant-based and allergy-inclusive hampers. We work with exceptional independent food and drink producers and care deeply about quality, detail and thoughtful execution. We’re a small, collaborative team where people are trusted, supported, and encouraged to get on with things without micromanagement.
What you’ll be involved in:
- Customer Service & Orders
- Owning customer emails and platform messages day to day
- Resolving delivery queries and courier issues calmly and decisively
- Handling customer feedback and reviews in line with our tone and values
- Reducing the need for escalation by resolving issues end-to-end
- Acting as the main link between the office and warehouse team
- Coordinating daily order flow and dispatch
- Being hands-on during busy periods and peak season when needed
- Day-to-day admin to keep operations running smoothly
- Liaising with suppliers on orders, queries, and delivery coordination
- Maintaining clear records and documentation
- Supporting planning and organisation around stock and fulfilment
- Managing general office admin (rotas, cleaners, waste, pack days, etc.)
- Helping keep internal processes organised and running efficiently
- Supporting practical projects such as office moves or operational changes
You won’t be expected to do everything at once - the focus is on being organised, reliable, and willing to get stuck in.
This role could suit you if:
- You enjoy a role with variety and routine
- You’re naturally organised and detail-focused
- You stay calm when things don’t go to plan
- You’re comfortable using systems, spreadsheets and email
- You like working as part of a small, dynamic, onsite team
- You want a role where your work actually matters
Experience in customer service, admin, operations, office support, or an EA-style role is helpful, but attitude and reliability matter just as much.
What you’ll like about working here:
- Clear working hours and expectations
- A supportive, hands-on team
- A role with real variety and visible impact
- Opportunity to grow responsibility over time
- Saturday cover is short, planned, and shared across the team.
How to apply: To apply, please email us directly with: Your CV and a short note telling us why this role interests you.
Customer Operations Manager employer: Eden & Co.
Contact Detail:
Eden & Co. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Operations Manager
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on EDEN & CO. Understand their values and what makes them tick. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your people skills! Since this role is all about customer service and teamwork, think of examples from your past experiences where you've successfully resolved issues or worked collaboratively. We want to see how you handle real-life situations!
✨Tip Number 3
Be ready to showcase your organisational skills! Prepare to discuss how you manage your time and keep things running smoothly, especially during busy periods. Share specific strategies or tools you use to stay on top of tasks.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch that shows your enthusiasm for the role and keeps you fresh in their minds.
We think you need these skills to ace Customer Operations Manager
Some tips for your application 🫡
Craft a Compelling CV: Make sure your CV highlights your relevant experience in customer service and operations. We want to see how you've made an impact in previous roles, so don’t hold back on showcasing your achievements!
Personalise Your Note: When you write that short note about why this role interests you, be genuine! Share what excites you about working with us at EDEN & CO. A personal touch goes a long way in making your application stand out.
Showcase Your Organisational Skills: Since this role is all about being organised and detail-focused, give examples in your CV or note that demonstrate your ability to manage multiple tasks and keep things running smoothly. We love a good problem-solver!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Eden & Co.
✨Know the Company Inside Out
Before your interview, take some time to research EDEN & CO. Understand their values, products, and what makes them unique in the gifting industry. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Organisational Skills
As a Customer Operations Manager, being organised is key. Prepare examples from your past experiences where you successfully managed multiple tasks or resolved issues efficiently. Highlight how your organisational skills can contribute to keeping operations running smoothly at EDEN & CO.
✨Demonstrate Problem-Solving Abilities
Expect questions that assess your problem-solving skills, especially in customer service scenarios. Think of specific instances where you handled delivery queries or customer feedback effectively. Be ready to explain your thought process and how you remain calm under pressure.
✨Ask Thoughtful Questions
At the end of the interview, have a few questions prepared that show your interest in the role and the company. You might ask about the team dynamics, how they handle busy periods, or what success looks like for this position. This shows you're engaged and thinking about how you can fit into their culture.
