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- Tasks: Assist residents with their Revenues and Benefits queries in a friendly, efficient manner.
- Company: Join a large local authority dedicated to serving the community and making a difference.
- Benefits: Enjoy competitive pay rates and a supportive work environment from Monday to Friday.
- Why this job: Be part of a team that values customer service and community impact while developing your skills.
- Qualifications: Must have 2 years of experience in Revenues and Benefits within a local authority.
- Other info: This is an office-based role located in Kingswood, perfect for those who thrive in a collaborative setting.
Our client a Large Local Authority have a requirement for x2 Customer Services – One Stop Shop Revenue & Benefits Customer Care Officer.
The Role :
Helping residents with all aspects of Revenues and Benefits enquiries.
Hourly rates : PAYE 21.60 , LTD 28.56
Resolving any queries at first point of contact where possible and liaising with our Revenues and Benefits team when necessary.
Essential requirements
Office based role at Kingswood
Monday – Friday 8:30 – 4:30
Competent in using iWorld/NEC
Front facing customer service experience
At least 2 years Revenues and Benefits experience within a local authority
for further details reach out to Andy Husselbee , (phone number removed) or email (url removed)
Eden Brown is committed to equality in the workplace and is an equal opportunity employer. Eden Brown is acting as an Employment Business in relation to this vacancy.
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Revenue & Benefits Customer Care Officer employer: Eden Brown
Contact Detail:
Eden Brown Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Revenue & Benefits Customer Care Officer
✨Tip Number 1
Familiarise yourself with the specific Revenues and Benefits systems mentioned in the job description, such as iWorld and NEC. Having a solid understanding of these platforms will not only boost your confidence but also demonstrate your readiness for the role.
✨Tip Number 2
Highlight your front-facing customer service experience during any interactions you have with us. Be prepared to share specific examples of how you've successfully resolved customer queries in the past, as this will show your capability to handle similar situations in this role.
✨Tip Number 3
Research the local authority's current initiatives and challenges related to Revenues and Benefits. This knowledge can help you engage in meaningful conversations during interviews and showcase your genuine interest in contributing to their goals.
✨Tip Number 4
Network with professionals already working in local authorities or similar roles. They can provide valuable insights into the work environment and expectations, which can help you tailor your approach when applying through our website.
We think you need these skills to ace Revenue & Benefits Customer Care Officer
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and requirements for the Revenue & Benefits Customer Care Officer position. Tailor your application to highlight relevant experience in customer service and Revenues and Benefits.
Highlight Relevant Experience: Make sure to emphasise your front-facing customer service experience and any specific work you've done within local authorities. Use examples that demonstrate your ability to resolve queries effectively.
Showcase Technical Skills: Mention your competency in using iWorld/NEC systems, as this is essential for the role. If you have experience with similar software, be sure to include that as well.
Craft a Strong Cover Letter: Write a compelling cover letter that explains why you are a good fit for the role. Address your passion for helping residents and your commitment to providing excellent customer service.
How to prepare for a job interview at Eden Brown
✨Know Your Revenues and Benefits
Make sure you brush up on your knowledge of revenues and benefits systems, especially iWorld/NEC. Being able to discuss specific processes or recent changes in legislation will show that you're well-prepared and knowledgeable.
✨Demonstrate Customer Service Skills
Prepare examples from your previous experience where you've successfully resolved customer queries. Highlight your ability to handle difficult situations and how you ensure a positive experience for residents.
✨Understand the Role's Requirements
Familiarise yourself with the job description and the essential requirements. Be ready to explain how your past experiences align with the responsibilities of the Revenue & Benefits Customer Care Officer role.
✨Ask Insightful Questions
Prepare thoughtful questions to ask at the end of the interview. This could include inquiries about team dynamics, challenges faced by the department, or opportunities for professional development within the local authority.
