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- Tasks: Lead and manage operational programmes for the Home Ownership team.
- Company: A leading Housing Association focused on customer excellence.
- Benefits: Competitive hourly rate, hybrid work model, and a supportive environment.
- Why this job: Make a real impact in customer operations while developing your management skills.
- Qualifications: Experience in programme management and strong communication skills required.
- Other info: Join a diverse team committed to equality and continuous improvement.
A leading Housing Association is seeking an experienced Programme Manager - Customer Operations to provide operational leadership for the Home Ownership team. You will manage and track multiple operational programmes, ensuring on-time delivery, clear performance visibility, and strong stakeholder engagement across Customer Operations.
Key Responsibilities
- Lead and maintain programme and workstream plans, ensuring activities are aligned and delivered to schedule.
- Track performance, support programme deliverables, and contribute analysis and insight.
- Prepare accurate, engaging reports and documentation for governance, boards, and internal audiences.
- Build strong cross-department relationships and deliver effective stakeholder engagement.
- Identify risks, issues, dependencies, and lessons learnt, recommending mitigating actions.
- Manage small programmes/workstreams using programme management methodologies.
- Support continuous improvement and innovation across operational processes.
- Act as an escalation point for operational issues, ensuring customer considerations remain central.
Experience Required
- Significant experience managing and tracking multiple programmes simultaneously.
- Strong reporting and documentation skills, with excellent attention to detail.
- Advanced MS Excel and PowerPoint capability.
- Proven experience in a similar role within a large, customer-focused organisation.
- Skilled collaborator with excellent communication and influencing abilities.
- Familiarity with governance frameworks, brand guidelines, and internal standards.
If you're a proactive, detail-driven Programme Manager with a passion for customer excellence and operational delivery, we'd love to hear from you.
Programme Manager - Customer Operations employer: Eden Brown
Contact Detail:
Eden Brown Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Programme Manager - Customer Operations
✨Tip Number 1
Network like a pro! Reach out to your connections in the housing sector or customer operations. A friendly chat can lead to opportunities that aren’t even advertised yet.
✨Tip Number 2
Prepare for interviews by practising common questions related to programme management and customer operations. We recommend using the STAR method to structure your answers – it’s all about showcasing your experience effectively!
✨Tip Number 3
Show off your skills with a portfolio! If you’ve got reports, presentations, or project plans that highlight your achievements, bring them along to interviews. It’s a great way to demonstrate your attention to detail and operational expertise.
✨Tip Number 4
Don’t forget to apply through our website! We’re always on the lookout for proactive candidates who are passionate about customer excellence. Your next opportunity could be just a click away!
We think you need these skills to ace Programme Manager - Customer Operations
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the Programme Manager role. Highlight your experience in managing multiple programmes and your strong reporting skills. We want to see how your background aligns with what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to showcase your passion for customer operations and operational delivery. Tell us why you're the perfect fit for our team and how you can contribute to our success.
Showcase Your Skills: Don’t forget to highlight your advanced MS Excel and PowerPoint skills. We love seeing examples of how you've used these tools in previous roles, especially in tracking performance and preparing reports.
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It helps us keep everything organised and ensures your application gets the attention it deserves!
How to prepare for a job interview at Eden Brown
✨Know Your Programmes Inside Out
Before the interview, make sure you thoroughly understand the key responsibilities of the Programme Manager role. Familiarise yourself with programme management methodologies and be ready to discuss how you've successfully managed multiple programmes in the past.
✨Showcase Your Reporting Skills
Since strong reporting and documentation skills are crucial for this role, prepare examples of reports or presentations you've created. Highlight your attention to detail and how your insights have driven operational improvements.
✨Engage with Stakeholders
Be prepared to discuss how you've built relationships across departments in previous roles. Think of specific instances where your communication and influencing abilities led to successful stakeholder engagement.
✨Demonstrate Problem-Solving Abilities
Expect questions about how you've identified risks and issues in past projects. Prepare to share examples of how you recommended mitigating actions and ensured customer considerations remained central to your decisions.
