Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Engage with residents and coordinate major work projects to ensure their needs are met.
- Company: Join a dynamic team focused on improving community living in North London.
- Benefits: Earn £25.58 per hour for a flexible part-time role with 14 hours a week.
- Why this job: Make a real difference in residents' lives while gaining valuable experience.
- Qualifications: Strong communication skills and experience in customer-focused environments required.
- Other info: Opportunity to work remotely and on-site, with a preference for Tuesdays.
Are you in search of a temporary part-time yet fulfilling role? We are thrilled to offer an exciting position for our client based in North London who is looking to appoint a part-time Resident Liaison Officer for 3 months ongoing, at the rate of £25.58 per hour umbrella.
This is a part-time role of 14 hours per week - 1 day on site and attending appointments and 1 day remote and/or appointments. Flexible on days worked with a preference of 1 day being a Tuesday.
Job responsibilities:
- To facilitate the development and implementation of retrofit schemes by designing, co-ordinating and undertaking effective consultation, ensuring access to properties, ensuring high quality service for tenants and leaseholders in respect of information provision, and action on special needs and choices of residents.
- Ensure that residents' needs are met within the delivery of the major work and retrofit schemes.
- To be the principal co-ordinating link with residents on retrofit major work projects.
- To liaise with technical staff, other departments and contractors and their representatives in respect of improvement schemes to Council properties to ensure that work is undertaken in accordance with agreed briefs, specifications and quality standards and the agreed Framework for Resident Consultation on Retrofit projects and Major Works Projects, Customer Care Policy, Complaints Procedure and safety standards.
- Engage with tenants and support agencies so that tenants have appropriate support to facilitate access for major works, particularly where vulnerability and special needs are identified.
- Work with the Asset, Sustainability and Project Managers, Tenancy Management Team and Anti-Social Behaviour Team to contribute towards the successful delivery of the capital programme, including providing assistance to resolve access difficulties.
- Ensure that local knowledge about tenants' circumstances is taken into account during the scoping of major works.
Essential skills:
- The ability to converse at ease with customers and provide advice in accurate spoken English is essential for this post.
- This role also requires being polite and courteous when conversing with the public.
- Extensive experience of working in a customer-focused environment.
- Ability to communicate effectively with a variety of audiences both verbally and in writing.
- Experience of working in a property-related environment.
- Experience of delivering improvements to customers.
- Experience of producing newsletters and using social media to effectively communicate with residents.
Desirable:
- Experience of Retrofit and Energy Efficiency projects.
- Experience of working in Social Housing or a Contractor Environment.
- Experience of working with local authority councillors.
Should your skills match the above please send through your updated CV. Eden Brown is committed to equality in the workplace and is an equal opportunity employer. Eden Brown Ltd is acting as an Employment Business in relation to this vacancy.
Resident Liasion Officer in London employer: Eden Brown
Contact Detail:
Eden Brown Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Resident Liasion Officer in London
✨Tip Number 1
Network like a pro! Reach out to your contacts in the property and social housing sectors. Let them know you're on the lookout for opportunities like the Resident Liaison Officer role. You never know who might have a lead or can put in a good word for you!
✨Tip Number 2
Prepare for those interviews! Research common questions for liaison roles and think about how your experience aligns with the job description. Practise your responses, focusing on your customer service skills and any relevant project experience.
✨Tip Number 3
Show off your communication skills! Whether it's through social media or newsletters, demonstrate how you can effectively engage with residents. Share examples of how you've successfully communicated in past roles to highlight your fit for this position.
✨Tip Number 4
Don't forget to apply through our website! It's the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us. Good luck!
We think you need these skills to ace Resident Liasion Officer in London
Some tips for your application 🫡
Read the Job Description Carefully: Before you start writing your application, make sure to read through the job description thoroughly. This will help us understand what the role entails and tailor your application to highlight your relevant skills and experiences.
Showcase Your Communication Skills: Since this role involves liaising with residents and various stakeholders, it's crucial to demonstrate your communication skills in your application. Use clear and concise language, and don’t forget to mention any experience you have in customer-focused environments.
Highlight Relevant Experience: Make sure to emphasise any previous experience you have in property-related roles or working with vulnerable groups. We want to see how your background aligns with the responsibilities of the Resident Liaison Officer position.
Apply Through Our Website: Once you're happy with your application, head over to our website to submit it. Applying directly through our site ensures that your application gets to the right people quickly, so don’t miss out on this opportunity!
How to prepare for a job interview at Eden Brown
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a Resident Liaison Officer. Familiarise yourself with the key tasks mentioned in the job description, such as facilitating consultations and liaising with residents. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Prepare Real-Life Examples
Think of specific situations from your past work experience where you've successfully communicated with customers or managed projects. Be ready to share these examples during the interview, especially those that highlight your ability to handle special needs and improve customer satisfaction. This will showcase your relevant skills effectively.
✨Showcase Your Communication Skills
Since this role involves a lot of interaction with residents and stakeholders, practice articulating your thoughts clearly and politely. You might even want to rehearse common interview questions with a friend or family member to ensure you come across as confident and courteous, just like the job requires.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the current projects they’re working on or how they measure success in the role. This not only shows your enthusiasm but also helps you gauge if the company culture aligns with your values.
