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- Tasks: Lead and manage operational programmes for the Home Ownership team.
- Company: A leading Housing Association focused on customer excellence.
- Benefits: Competitive hourly rate, hybrid work model, and a supportive environment.
- Why this job: Make a real impact in customer operations while enhancing your project management skills.
- Qualifications: Experience in programme management and strong communication skills required.
- Other info: Join a dynamic team with opportunities for growth and innovation.
Please read the following job description thoroughly to ensure you are the right fit for this role before applying.
Housing Association | Rolling 3-Month Contract | North West London (Hybrid, 3 Days Onsite) £38.15 per hour (Umbrella) | 37 hours per week
A leading Housing Association is seeking an experienced Programme Manager - Customer Operations to provide operational leadership for the Home Ownership team. You will manage and track multiple operational programmes, ensuring on-time delivery, clear performance visibility, and strong stakeholder engagement across Customer Operations.
Key Responsibilities- Lead and maintain programme and workstream plans, ensuring activities are aligned and delivered to schedule.
- Track performance, support programme deliverables, and contribute analysis and insight.
- Prepare accurate, engaging reports and documentation for governance, boards, and internal audiences.
- Build strong cross-department relationships and deliver effective stakeholder engagement.
- Identify risks, issues, dependencies, and lessons learnt, recommending mitigating actions.
- Manage small programmes/workstreams using programme management methodologies.
- Support continuous improvement and innovation across operational processes.
- Act as an escalation point for operational issues, ensuring customer considerations remain central.
- Significant experience managing and tracking multiple programmes simultaneously.
- Strong reporting and documentation skills, with excellent attention to detail.
- Advanced MS Excel and PowerPoint capability.
- Proven experience in a similar role within a large, customer-focused organisation.
- Skilled collaborator with excellent communication and influencing abilities.
- Familiarity with governance frameworks, brand guidelines, and internal standards.
If you're a proactive, detail-driven Programme Manager with a passion for customer excellence and operational delivery, we'd love to hear from you.
Eden Brown is committed to equality in the workplace and is an equal opportunity employer. Eden Brown is acting as an Employment Business in relation to this vacancy.
Programme Manager - Customer Operations in London employer: Eden Brown
Contact Detail:
Eden Brown Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Programme Manager - Customer Operations in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the housing sector or related fields. A friendly chat can lead to insider info about job openings or even a referral, which can give you a leg up in the application process.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their values and how they align with your experience in customer operations. This will help you tailor your responses and show that you're genuinely interested in the role.
✨Tip Number 3
Practice your storytelling skills! Be ready to share specific examples of how you've successfully managed programmes in the past. Use the STAR method (Situation, Task, Action, Result) to structure your answers and make them memorable.
✨Tip Number 4
Don’t forget to follow up after interviews! A quick thank-you email reiterating your interest in the role can keep you top of mind. Plus, it shows your enthusiasm and professionalism, which are key traits for a Programme Manager.
We think you need these skills to ace Programme Manager - Customer Operations in London
Some tips for your application 🫡
Read the Job Description Carefully: Before you start your application, make sure to read the job description thoroughly. We want to see that you understand the role and how your experience aligns with what we're looking for.
Tailor Your CV and Cover Letter: Don’t just send a generic CV! We love it when applicants tailor their documents to highlight relevant experience and skills that match the Programme Manager role. Show us why you're the perfect fit!
Showcase Your Reporting Skills: Since strong reporting and documentation skills are key for this role, make sure to include examples of your previous work. We want to see your attention to detail and how you’ve effectively communicated insights in the past.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Eden Brown
✨Know Your Programmes Inside Out
Before the interview, make sure you thoroughly understand the key responsibilities of the Programme Manager role. Familiarise yourself with programme management methodologies and be ready to discuss how you've successfully managed multiple programmes in the past.
✨Showcase Your Reporting Skills
Since strong reporting and documentation skills are crucial for this role, prepare examples of reports or presentations you've created. Highlight your attention to detail and how your insights have driven operational improvements.
✨Engage with Stakeholders
Demonstrate your ability to build relationships by preparing examples of how you've effectively engaged with stakeholders in previous roles. Be ready to discuss how you’ve navigated challenges and maintained clear communication across departments.
✨Prepare for Scenario Questions
Expect questions about risk management and problem-solving. Think of specific situations where you identified risks or issues and the actions you took to mitigate them. This will show your proactive approach and customer-centric mindset.
