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- Tasks: Support neighbourhood services and deliver excellent customer service to residents.
- Company: Join a supportive Housing Association with a focus on community.
- Benefits: Competitive hourly rate, hybrid working, and a dynamic work environment.
- Why this job: Make a real difference in residents' lives while gaining valuable experience.
- Qualifications: Experience in housing management or customer-focused roles is essential.
- Other info: Flexible working hours and opportunities for personal growth.
Interested in learning more about this job? Scroll down and find out what skills, experience and educational qualifications are needed.
Location: Hybrid working
Contract: Initial 4-5 month contract
Rate: £20-£21 per hour (Umbrella)
We're recruiting a Housing Assistant to join a Housing Association on a short-term contract. This is a varied, fast-paced role supporting neighbourhood services and delivering excellent customer service to residents.
Key responsibilities:- Provide flexible support and deputise for Housing Leads, particularly during absences, including limited on-site attendance and face-to-face meetings with residents and stakeholders.
- Resolve resident issues efficiently and to a high standard, covering areas such as tenancy changes, service charges, keys/fobs, successions, mutual exchanges, rehousing queries, parking and garage tenancies, abandoned vehicles, and system updates.
- Liaise with contractors and managing agents, raise purchase orders, and chase repairs or service requests through to completion.
- Gather resident feedback on services and proactively offer creative solutions where improvements are needed.
- Deliver consistently high levels of customer service to residents and external stakeholders.
- Experienced in housing management or a similar customer-focused housing role.
- Confident handling a wide range of housing queries with pace and accuracy.
- Strong communication skills and a proactive, solution-focused approach.
This is a great opportunity to join a supportive team with flexible hybrid working on a competitive hourly rate.
Eden Brown is committed to equality in the workplace and is an equal opportunity employer. Eden Brown is acting as an Employment Business in relation to this vacancy.
Housing Assistant in London employer: Eden Brown
Contact Detail:
Eden Brown Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Housing Assistant in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the housing sector and let them know you're on the lookout for a Housing Assistant role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews! Research common questions for housing roles and practice your responses. We want you to showcase your experience in handling housing queries and delivering top-notch customer service.
✨Tip Number 3
Don’t forget to follow up! After an interview, shoot a quick thank-you email to express your appreciation. It’s a great way to keep your name fresh in their minds and show that you’re genuinely interested in the position.
✨Tip Number 4
Apply through our website! We’ve got loads of opportunities waiting for you, and applying directly can sometimes give you an edge. Plus, it’s super easy to navigate and find the perfect fit for your skills.
We think you need these skills to ace Housing Assistant in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in housing management or customer service. We want to see how your skills match the role, so don’t be shy about showcasing relevant achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about the Housing Assistant role and how you can contribute to our team. Keep it concise but impactful!
Show Off Your Communication Skills: Since strong communication is key for this role, make sure your application reflects that. Use clear language and structure your thoughts well. We love a good, easy-to-read application!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, we can’t wait to hear from you!
How to prepare for a job interview at Eden Brown
✨Know Your Stuff
Before the interview, make sure you understand the key responsibilities of a Housing Assistant. Brush up on topics like tenancy changes and service charges, so you can confidently discuss how your experience aligns with the role.
✨Showcase Your Customer Service Skills
Since this role is all about delivering excellent customer service, prepare examples from your past experiences where you've resolved issues efficiently. Highlight your proactive approach and how you’ve handled challenging situations with residents.
✨Be Ready to Problem-Solve
Expect questions that assess your problem-solving skills. Think of scenarios where you had to come up with creative solutions for resident issues. This will demonstrate your ability to think on your feet and provide high-quality support.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics or how success is measured in the role. This shows your genuine interest in the position and helps you gauge if it’s the right fit for you.
