Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Analyse complaints data to drive improvements and produce insightful reports.
- Company: Leading Housing Association with a focus on customer service.
- Benefits: Competitive hourly rate, hybrid work model, and opportunity for impactful work.
- Why this job: Shape a data-driven complaints service and make a real difference.
- Qualifications: Strong data analysis skills and experience in performance reporting.
- Other info: Join a dynamic team with a commitment to equality and career growth.
A leading Housing Association is seeking a highly skilled Complaints Data Analyst to deliver data-driven insights that improve our complaints service. This analytical role focuses on performance reporting, trend analysis, and supporting root cause investigations to drive smarter, data-led decision making.
Role Overview
You will analyse complaints performance, produce high-quality reports and dashboards, and identify key trends to support service improvement. Working closely with the Root Cause Lead and senior stakeholders, you will ensure accurate data, meaningful insights, and high-quality reporting across the complaints function.
Key Responsibilities
- Monitor and report on team and individual performance against complaints KPIs.
- Produce insightful reports on complaint volumes, outcomes, response times, compensation, and service quality.
- Conduct thematic and trend analysis to identify recurring issues and emerging patterns.
- Provide comprehensive data packages to support root cause analysis.
- Support regulatory reporting, Ombudsman investigations, and Executive-level performance reporting.
- Maintain data integrity, ensure accurate complaint categorisation, and support compliance with the Housing Ombudsman Code.
- Write and interpret SQL reports; collaborate with IT to enhance data sources and systems.
- Identify opportunities to automate reporting and improve data processes.
About You
- Strong background in data analysis, performance analysis, or BI reporting.
- Advanced Excel skills and experience translating complex data for non-technical audiences.
- Excellent attention to detail with a commitment to data quality and accuracy.
- Able to manage a varied workload and meet tight deadlines.
- Experience within complaints, housing, or regulatory environments is advantageous.
- Knowledge of data governance and reporting best practice.
Join us and play a key role in shaping a data-led, customer-focused complaints service.
Complaints Data Analyst in London employer: Eden Brown
Contact Detail:
Eden Brown Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Complaints Data Analyst in London
✨Tip Number 1
Network like a pro! Reach out to people in the housing sector or data analysis field. Use LinkedIn to connect with current employees at the Housing Association and ask for insights about their work culture and the role.
✨Tip Number 2
Prepare for interviews by brushing up on your SQL skills and data reporting techniques. Be ready to discuss how you've used data to drive decisions in past roles, especially in complaints or regulatory environments.
✨Tip Number 3
Showcase your analytical prowess! Bring examples of reports or dashboards you've created that highlight your ability to identify trends and improve service quality. This will demonstrate your fit for the Complaints Data Analyst role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Complaints Data Analyst in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your data analysis skills and experience relevant to complaints handling. We want to see how your background aligns with the role, so don’t be shy about showcasing your achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about improving complaints services and how your analytical skills can make a difference. Keep it engaging and personal – we love a good story!
Showcase Your Technical Skills: Since this role involves SQL and Excel, make sure to mention any specific projects or experiences where you’ve used these tools. We’re looking for someone who can hit the ground running, so highlight your technical prowess!
Apply Through Our Website: We encourage you to apply directly through our website for a smoother application process. It helps us keep track of your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Eden Brown
✨Know Your Data Inside Out
As a Complaints Data Analyst, you'll be expected to have a strong grasp of data analysis. Brush up on your SQL skills and be ready to discuss how you've used data to drive insights in previous roles. Prepare examples of reports you've created and the impact they had on decision-making.
✨Understand the Complaints Landscape
Familiarise yourself with the complaints process within housing associations. Research common issues faced in this sector and think about how your analytical skills can help improve service quality. This will show your potential employer that you're not just a data whiz but also understand the context of your work.
✨Prepare for Scenario Questions
Expect questions that ask you to solve hypothetical problems related to complaints data. Practice articulating your thought process when analysing trends or conducting root cause investigations. Use the STAR method (Situation, Task, Action, Result) to structure your answers effectively.
✨Showcase Your Communication Skills
You'll need to translate complex data into insights for non-technical audiences. Be prepared to demonstrate how you've done this in the past. Think of ways to explain your findings clearly and concisely, as this will be crucial in collaborating with stakeholders and ensuring data integrity.
