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- Tasks: Lead media handling and resident communications during a housing crisis.
- Company: Dynamic housing association focused on community and safety.
- Benefits: Competitive daily rate, hybrid working, and impactful role.
- Why this job: Make a real difference in residents' lives and shape media narratives.
- Qualifications: Experience in crisis communications and strong writing skills.
- Other info: Join a collaborative team committed to inclusive communication.
The predicted salary is between 60000 - 84000 £ per year.
We are looking for an experienced Communications Manager to lead both media handling and resident communications following the temporary relocation of several hundred households from estates due to building safety concerns. Reporting to the Head of External Communications and embedded with operational and building safety teams, you will manage media interest, protect organisational reputation and deliver clear, empathetic and consistent communications for residents across multiple channels.
Key responsibilities
- Act as day-to-day media lead on this issue, handling enquiries, statements and reactive press activity
- Develop and deliver a proactive media and stakeholder communications plan
- Support senior leaders with media briefings, Q&As and reputational advice
- Deliver a multi-channel resident communications strategy for relocated households
- Produce weekly resident updates and maintain clear, accurate FAQs
- Monitor media coverage, resident sentiment and emerging risks
- Plan and deliver engagement events and brief executives attending them
- Create accessible communications across digital, print, social and video
- Work closely with operational teams to ensure consistent messages internally and externally
About you
- Proven experience in crisis communications and media relations
- Strong track record handling sensitive housing, safety or public-interest issues would be a bonus but is not essential
- Excellent judgement and ability to balance reputational risk with transparency
- Skilled writer able to produce both press-ready and resident-focused content
- Calm under pressure, proactive and highly collaborative
- Strong commitment to inclusive, resident-centred communications
This is a high-impact role where your work will directly influence resident confidence, media narratives and organisational reputation during a complex and long-term incident.
Eden Brown is committed to equality in the workplace and is an equal opportunity employer. Eden Brown is acting as an Employment Business in relation to this vacancy.
Communications Manager - Crisis Comms in London employer: Eden Brown
Contact Detail:
Eden Brown Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Communications Manager - Crisis Comms in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the housing and communications sectors. Attend industry events or webinars to meet potential employers and get your name out there. Remember, it’s all about who you know!
✨Tip Number 2
Showcase your skills! Create a portfolio that highlights your crisis communication successes. Include examples of media handling, resident communications, and any proactive strategies you've implemented. This will give you an edge when discussing your experience.
✨Tip Number 3
Prepare for interviews by anticipating questions related to crisis management and media relations. Think of specific scenarios where you’ve successfully navigated challenges. We want you to demonstrate your calmness under pressure and collaborative spirit!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and engaged with our platform. Let’s get you that Communications Manager role!
We think you need these skills to ace Communications Manager - Crisis Comms in London
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Communications Manager role. Highlight your experience in crisis communications and media relations, and don’t forget to mention any relevant projects that showcase your skills in handling sensitive issues.
Showcase Your Writing Skills: As a skilled writer, it’s crucial to demonstrate your ability to produce clear and engaging content. Include examples of press releases or resident-focused communications you've crafted in the past to show us what you can do!
Be Personable and Empathetic: This role is all about clear and empathetic communication with residents. In your application, let your personality shine through and express your commitment to inclusive, resident-centred communications. We want to see how you connect with people!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. Don’t miss out on the chance to join our team!
How to prepare for a job interview at Eden Brown
✨Know Your Crisis Comms Inside Out
Make sure you brush up on your crisis communications knowledge. Familiarise yourself with recent case studies, especially those related to housing and safety issues. This will help you demonstrate your expertise and show that you understand the nuances of managing sensitive situations.
✨Prepare for Media Handling Scenarios
Think about potential media scenarios you might face in this role. Prepare responses for common questions or concerns that could arise during a crisis. Practising these will help you feel more confident and articulate during the interview.
✨Showcase Your Writing Skills
Since strong writing is key for this position, bring examples of your previous work. Whether it’s press releases, resident updates, or social media posts, having tangible evidence of your writing ability will impress the interviewers and highlight your suitability for the role.
✨Emphasise Collaboration and Empathy
This role requires working closely with various teams and communicating with residents. Be ready to discuss how you've successfully collaborated in the past and how you approach empathetic communication. Sharing specific examples will illustrate your commitment to inclusive, resident-centred communications.